Infiniteugc Arvostelua 

I have been in contact for 9 days now trying to get a refund because all my videos i tried to make either had the wrong packaging or 3 arms.

Have never written a bad review before but the AI support 4 times now has said that I would get a reply in 24 hours and I have heard nothing.

Stay away from this company - grabbing money with a poor product and then just not replying to complaints.

I was unexpectedly charged $384.99 USD following a trial period. I contacted their support immediately without using any credits or services for this billing cycle.

On August 24, their support representative (Calix) explicitly promised in writing: "we will reimburse soon. thanks you".

However, over a week has passed, and no refund has been processed. The Whop payment gateway initially rejected the dispute simply because the merchant failed to click the refund button on their end.

I am leaving this review to urge the Infinite UGC team to honor their written agreement and process my $384.99 refund immediately. I will gladly update or remove this review as soon as the full refund is credited to my account.

I forgot to cancel their trial, I admit it's my fault. I reached out via their chat + email to ask for a refund, but never got a response. I opened a Revolut chargeback and it just declined. Didn't even have the time to try their product within those 3 days and now I'm down 385 bucks unfortunately. I see this is the only place it's possible to reach them, so please let me know Inifinite UGC if we can resolve this and I'll delte this review without issues. Good day!

Note: Infinite UGC flagged this review. So I had to update my InfiniteUGC Review. This tool (Infinite UGC) doesn't work as advertised. It glitches. It's buggy. The output takes way longer compared to competitors. They use affiliates to promote the tool with crazy promises. There is 0 customer support (only an AI bot, but don't expect to speak to a human even after requesting it multiple times). So all in all, it's beter to save your money and use another tool (the funny part is, the bigger names charge actually less money than Infinite UGC, even though their output is a lot bettter.) I hope they can fix these issues and make this a workable tool. If they do, I'll gladly update my InfiniteUGC Review.

AI UGC generation fails, AI animation ads doesn't provide character and product consistency, it can even hold animation style consistency! Total BS. Support doesn't answer you!

Really, do not try this tool, don't waste your money.

I bought Infinite UGC after seeing it promoted all over X as the tool "all the big ecommerce players" use to make viral ad videos at scale. That is not what I got. The posts appear to be affiliate promotions from people who don't actually use the product, and the reality is nothing like the marketing.

Within my first hour: the interface was buggy, a video I created simply disappeared, I couldn't add video editors, and each video took over 15 minutes to generate, so scaling is not realistic. Each video also burns around 2,000 credits (roughly $12.80 per video), meaning the $1 trial isn't even enough to properly test it. The output itself was poor quality, with grammar mistakes in the on-screen text and the video cut off at the end so the last words were missing entirely. Not usable ad content.

I requested a refund within the hour. They processed it, but refunded about $20 short of what I paid, wouldn't confirm the refund in writing, and support responded with a dismissive, defensive attitude instead of simply making it right. Telling a customer "it's not our job that you didn't test it" is not how you handle a product that doesn't work as advertised.

If you're considering this based on what you've seen on X, be careful. It did not live up to the promises, and the support experience made it worse. One star.

Overall, had really great consistent outputs for ugc for my brand on tiktokk that were super, super long, like 40 to 90 seconds, but I gt into one bug. They opened it in Slack with me to help me out, and they fixed it, so overall, really good experience. Higgsfield sucked with their customer support