iMobie Inc. Arvostelua 1 334

Vastaus yritykseltä iMobie Inc.

2 päivää sitten

Dear Alain Tibaldi,

Thank you for your feedback. We’re glad to hear that overall everything works well for you.

Regarding the issue you mentioned where the software does not display all applications within the app, we understand how this could be inconvenient. This may be related to certain system limitations, app compatibility, or permission settings.

If possible, we recommend ensuring that your device is properly connected, all necessary permissions are granted, and the software is updated to the latest version. If the issue still persists, please feel free to contact us at cs@imobie.com
with more details, and we will be happy to further assist you.

Your feedback is very important to us, and we will continue working to improve the product experience.

Thank you again for your support.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

2 päivää sitten

Dear Balsiger,

Thank you for your feedback. We’re glad to hear that the product worked well for you in the end.

We understand that the process may require some patience and multiple attempts, and we truly appreciate your persistence. In some cases, factors such as device condition, system version, or operation steps can affect the success rate, which is why a few retries may be necessary.

Your experience and feedback are very valuable to us, and we will continue working on improving the product to make the process smoother and more efficient.

Thank you again for your support.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

2 päivää sitten

Dear Koichi Ojima,

Thank you for your feedback. We truly appreciate you taking the time to share your concerns regarding the security of personal and payment information.

We completely understand your concerns, especially given the increasing number of online incidents. Please rest assured that protecting your privacy and financial data is one of our top priorities. All transactions on our website are processed through secure and trusted payment providers, and your sensitive information is protected using advanced encryption technologies. In addition, we do not store your full payment details on our servers, which further enhances the safety of your data.

We also sincerely appreciate your suggestion to further emphasize these security measures on our website. Your feedback is very valuable, and we will share it with our team to improve how we communicate our commitment to security and build greater trust with our users.

Thank you again for your support and understanding.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

Päivitetty 9. huhtik. 2026

Dear Nigel Little,

Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must be.

We sincerely apologize if you did not receive a timely response regarding your refund request. This is not the level of service we aim to provide. There may have been a delay or issue in communication, and we truly regret any inconvenience caused.

Please kindly reach out to us again at cs@imobie.com
with your order details, or resend your previous email if possible. We will prioritize your case and ensure it is properly reviewed and handled as soon as possible.

Your feedback is very important to us, and we are committed to improving both our product and customer support experience.

Thank you for your patience and understanding.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

9. huhtik. 2026

Dear Cara,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We understand how frustrating it must be to encounter connection issues right after your purchase, especially when you were expecting the product to work smoothly. Please rest assured that additional payment is not required to receive technical support — our team is always here to assist you.

Regarding your refund request, we have received your feedback. If your order is within our refund guarantee period, it will be reviewed and processed accordingly.

In the meantime, if you’re open to it, you may also contact us at cs@imobie.com
with more details about the connection issue (such as your device model and a screenshot of the error). Our technical team will do their best to help resolve it as quickly as possible.

We sincerely apologize again for the inconvenience caused and appreciate your patience.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

9. huhtik. 2026

Dear Sebastien,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration.

We want to clarify that our software is designed to provide specific solutions such as screen unlock and FRP bypass; however, due to differences in device models, Android versions, and security patch levels, some features may not work in certain cases. That said, we sincerely regret that the product did not meet your expectations.

Your feedback is very important to us, and we will continue working to improve both the functionality and user experience. If you’re willing, we kindly invite you to contact our support team at cs@imobie.com
with more details about your device and the issue you encountered. Our technical team will carefully review your case and do their best to assist you further.

We apologize again for the inconvenience caused and appreciate your understanding.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

9. huhtik. 2026

Dear Michael,

Thank you so much for taking the time to share such a detailed and thoughtful review!

We’re truly delighted to hear that AnyTrans has been helpful in managing and converting your music collection, especially when working with both physical formats and digital libraries over the years. It’s great to know that the software has made your experience more convenient and supported your long-term use of iTunes.

We also appreciate your feedback regarding audio conversion and future updates. Your insights are valuable, and we will certainly share them with our development team as we continue to improve the product and expand its capabilities.

If you ever have suggestions or need assistance, please don’t hesitate to reach out — we’re always here to help.

Thanks again for your support!

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

9. huhtik. 2026

Dear Kevin,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We understand how frustrating it must be to have paid for the product and not see it working as expected. This is certainly not the experience we want for our users.

Please kindly contact our support team at cs@imobie.com
with more details about the issue you encountered, along with your order information. Our technical team will carefully review your case and do their best to provide a solution.

Thank you for your patience and understanding. We look forward to assisting you.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

9. huhtik. 2026

Dear Felicia,

Thank you so much for your kind feedback!

We’re delighted to hear that our product has been helpful for you in creating demo videos, especially as a solo designer. It truly means a lot to us to know our tools can support your work.

If you ever need any assistance or have suggestions, please feel free to reach out — we’re always here to help!

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

9. huhtik. 2026

Dear Arslan Ahmad,

Thank you so much for your wonderful feedback!

We’re really glad to hear that the product worked well for you in the end and exceeded your initial expectations. Your support and recommendation truly mean a lot to us.

If you ever need any assistance in the future, please feel free to reach out — we’re always here to help!

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

9. huhtik. 2026

Dear Customer,

Thank you so much for your kind feedback!

We’re delighted to hear that the full package worked well for you and that our support team was able to assist you promptly in resolving the issue with the incorrect purchase. It’s great to know that you found our team attentive and polite — your recognition truly means a lot to us.

If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help!

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

9. huhtik. 2026

Dear Pit,

Thank you for taking the time to share your experience, and we’re truly sorry to hear that the software did not meet your expectations.

We understand how frustrating it can be when the Samsung FRP lock cannot be bypassed as expected, especially after trying the recommended steps and contacting support. Please rest assured that your feedback is very important to us, and we will continue improving both our product and support service.

If the issue remains unresolved, we would still be happy to assist you further. Additionally, if your order falls within our refund guarantee period, you may contact our customer support team to request a refund, and we will process it accordingly.

We sincerely apologize again for the inconvenience caused and appreciate your understanding.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

31. maalisk. 2026

Dear Marcello Barillaro,

We are sorry to hear that the software did not resolve your issue. Certain device problems can be complex, and in some cases, additional information is needed to identify the root cause and provide an effective solution.

To help us assist you more effectively, please send your device logs and any relevant screenshots to our support team at cs@imobie.com. Our technical specialists will carefully review the information and guide you step by step toward resolving the issue.

We truly appreciate your patience and feedback, and we are committed to helping you get the best possible result with our software.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

Julkaistu 31. maalisk. 2026

Dear Customer,

Thank you for your feedback regarding AnyTrans. We’re glad to hear the program worked to some extent.

There are several possible reasons why some files may not have transferred successfully, such as insufficient space on your computer, a loose USB connection, or system errors. We recommend checking these factors first and trying the transfer again.

If the issue persists, please send your device logs to our support team at cs@imobie.com. Our technical specialists will review them and provide a tailored solution as quickly as possible.

We appreciate your patience and look forward to helping you complete your transfer.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

31. maalisk. 2026

Dear Cynthia Hall,

We’re thrilled to hear that our software was able to help recover your husband’s device! We completely understand how frustrating it can be to deal with a forgotten screen lock, especially with limited access to an Apple Store.

Thank you for your patience through multiple attempts—we’re glad it finally worked. Your feedback means a lot to us, and we truly appreciate you sharing your experience.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

31. maalisk. 2026

Dear Michael Kaiser,

We sincerely apologize for the difficulties you have encountered with your device. Bootloop issues can be complex and sometimes cannot be resolved through standard PC-based repair procedures alone, which can understandably be frustrating after multiple attempts.

To assist you more effectively, we recommend sending your device logs and any relevant screenshots to our support team at cs@imobie.com. These logs allow our specialists to analyze the specific state of your device and identify the root cause, so we can provide tailored guidance or advanced repair options.

We truly appreciate your patience and feedback, and we are committed to helping you recover your device if possible.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

27. maalisk. 2026

Dear Customer,

Thank you very much for your positive feedback regarding FocuSee v2. We are delighted to hear that you are satisfied with the application and that it is meeting your expectations. FocuSee v2 is designed to provide a smooth and efficient experience, and your comments encourage our team to continue improving its performance, usability, and feature set.

We truly appreciate your support and trust in our product. If you have any suggestions or encounter any issues in the future, please feel free to reach out to our support team so we can assist you promptly and continue enhancing your experience.

Best regards,
iMobie Support Team

Vastaus yritykseltä iMobie Inc.

27. maalisk. 2026

Dear Customer,

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and confusion caused by the issue you encountered.

Based on your description, it appears you are referring to AnyUnlock. AnyUnlock is designed to support unlocking a wide range of locks, and most core features are compatible with devices running iOS 5 and above. However, certain advanced functions—such as bypassing Activation Lock or removing SIM locks—have specific limitations depending on the iOS version and device model. These restrictions are documented in detail in our official guides to help users confirm compatibility before using a feature.

We understand that encountering a limitation after purchase can be frustrating, and we sincerely apologize for any inconvenience. If your device or iOS version is not supported for the feature you intended to use, and your order is still within the refund guarantee period, our support team will be happy to assist you with a refund. For your reference, our refund policy can be found here: https://www.imobie.com/support/refund-policy.htm.

Please contact our support team with your order details so we can review your case and provide the proper assistance. We greatly appreciate your understanding and patience, and we are committed to ensuring you have a satisfactory resolution.

Best regards,
iMobie Support Team