Immediate Media Arvostelua 145

If i could give zero stars for immediate media, I would. Shocking customer service. Paid for a gardeners world subscription as a gift back in November but recipient has never received anything. Despite repeated emails to them, no resolution, This is a scam. BBC Gardeners world should resolve this asap

In common with other posts I have had a bad experience with this company since November 2025 following an email notifying me of a huge price increase for a 6 month renewal for Radio Times. To cut a long story short, two subscriptions (one cancelled by them with no explanation), 3 December direct debit amounts, 8 phone calls, 4 emails and 3 online complaints later I finally have a refund (it's now late February 2026).
No stars would be my preference.
Avoid at all costs is my advice.

Having taken out a digital subscription in November 2025 I have been unable to log in since January 2026. I keep being told my login details belong to another subscriber. A telephone call achieved nothing and an email didn’t even get a response. A shame because the magazine itself has always been good.

After cancelling my subscription, I was still charged multiple times. I was charged three times and only partially refunded, leaving my account unbalanced. I had to dispute the transactions through my bank and even replace my card due to the repeated charges.
The company later admitted they had a system migration issue that caused incorrect charges affecting multiple customers. However, the issue is still not fully resolved, and I remain overcharged.
It is particularly disappointing that services connected to the BBC brand are handled in this way. Customers expect a higher standard of reliability and accountability.
This situation has caused months of stress and inconvenience. Based on my experience, I cannot recommend this company.

What is wrong with them. It took 4 months to sort out a renewal for Match of the Day magazine which they still set up incorrectly. Now I have the same problem with History magazine. I renewed but they set up a new account. They wont recognise the remaining issues on the old subscription so for the next three months I will get two issues. They dont reply to their contact from or emails. I resolved the first issue by contacting the CEO.

This company is an absolute scam! Do not pay for their subscription services! I paid a subscription as Christmas present for a family member and it has still not arrived. Customer services are useless. They say they have escalated the case and I would hear back in 72 hours. Surprise surprise it's been a week and I haven't heard anything. BBC should be ashamed to associate with a company like this. At this point I want a refund but I am not hopeful based on other people's reviews

Everything is wrong with this company. I have contacted them via email and by phone several times. Always promised it will be resolved and it hasn't. Taken money for subscription and nothing arrived. No refund either. Criminal company who are stealing peoples money.
How does this get highlighted to BBC who are selling their items through this company.

Exactly the same as all the reviews I’m shocked that I’ve read so much that mirrors my experience
Taken money proved they have received it but no refund or subscription number which is all I requested
No replies to emails then a promise to return but nothing!
If the BBC have any connection to this terrible company they need to clean up their act!! This is so wrong
As also mentioned I have had to pick one star but wanted to give a minus!!!

I paid for a subscription to Good Food 12/11/25 but didn't receive magazine or slow cooker offered as part of the deal . I have written, phoned and e mailed ( regularly) , providing evidence of payment and ,on request , provided bank details for refund to be issued. Assured several times that a) slow cooker was ' on the way ' matter had been ' escalated to Customer Satisfaction ' . Have received two ' reassuring ' apologies but still no refund . £49.99 is not an inconsiderable sum to me , ironically it must have cost this in staff time investigating each time I have contacted the company.

Took automatic payment way earlier than I expected. I needed to cancel the subscription as the recipient is terminally ill. I rang mid November and was told refund would be made in 10-15 working days. 6 more phone calls, one saying refund had been processed on 1st December, the others saying it will be done in 10-15 working days. Still no money received! Finally thought I had made a breakthrough when I asked for email confirmation and received it saying refund processed and money would be in my account in 5 working days. It wasn't. I just contacted my bank, who said that as it is now more than 120 days since my original payment there is nothing they can do to help. So - it seems the agent only sent an email once sufficient time had elapsed and they knew there was no comeback. Never, ever, will I use this company again, or agree to money being automatically be taken by any organisation. Would give less than 1 star if I could. Beware!

Very poor service with regard to my subscription to Match of the Day which I ordered for my grandson in the Netherlands. There was a delay in the delivery of the first magazines so that none arrived in time for me to take them with me when I went to visit him. I did receive an initial helpful response to my first email but after that no replies to my further emails.

Totally useless. Only one edition of RT received since November. Numerous phone calls and e mails (none answered) have not sorted out the problem. Avoid them at all costs

Signed up for a 'Match of the Day' magazine as my son likes to buy it regularly. Wish I had checked here first! My first issue was due to arrive Jan 27th (1 day before publication). Fast forward to the 29th and still nothing. I rang them and am told it will be delivered sometime on or after 3rd of February, a week after publication! What is the point of getting a sub if you can't get it when it's published. Luckily for me I was within their 'cooling off' period so i was able to get a full refund. I did look at other providers such as 'iSubscribe' but they are also backed off to this company so the same problems are likely to occur. Back to going to local shop for now i think.

What a complete disaster buying a subscription for my Grandson has been. The parent company has been unresponsive to my request to correct the name and address of the subscription, Having purchased online I was less than confident their 'one size fits all' information fields would be sufficient so called the number on their site to speak with a gentleman in the far East who was unable to comprehend spoken English to an effective level. I then dealt, via 'help' Chanel on their site with a Lady in South Africa who reassured me I had 'changed the adress' - when I had wanted to change Name and Address. The first copy arrived at my home address with two typo errors. I wrote to the parent company in Hammersmith London to get the second copy also to my Home address - with two typographical errors. Called the offices in London only to find number online was incorrect but was given yet another runner. FINALLY ( I hope) have spoken with a gentleman in South Africa who seemed highly competent who has reassured me he has fixed the problem.
The Parent Company are a complete disaster to deal with having ( nor wanting it would seem) any direct contact channels with its customers - a business model thats bound to fail.

My wife was charged twice for her Gardeners’ World online subscription last October. After three months of delays and not responding to correspondence, Immediate Media told her that a refund had finally been issued — but it appeared on our credit card as yet another debit.

Early renewal with no cancellation rights - I subscribed on 03/09/25 for 5 months with the ad saying could cancel before auto renewal. On 11/01/26 I had an email saying auto renewal was due (just over 4 months after subscription started), Phoned to cancel on the next working day to be told "too late" its auto renewed - I hadnt even received the last edition which only arrived on 21/01/26. Phone lines were all not working unless you wanted to take up a new subscription which was the only way I got to speak to somebody. I was promised a call back from a manager - despite several more calls and emails, nothing has been heard! Do not deal with this company. Sadly, because they (very cleverly) dont state when they are going to auto renew, you can't dispute the auto renewal payment. Very sharp practice.
05/02 - 1 week after I posted my Trustpilot review I finally got a response and an apology. After a further week the refund has now been processed. I am glad this was sorted but I would still urge caution for anybody subscribing through a magazine with Immediate Media. It should not be so hard to get a refund in genuine circumstances.

Initial 1 year subscription of £95 for Radio Times taken out on 6th November. No editions received. Rang again on 15th December and told subscription had been cancelled. No explanation given but was told money would be refunded without 2 weeks. Took out 2nd subscription on 15th December for 6 months. No Radio Times received, no money refunded for either subscription. 6 phone calls later I have been assured that both subscriptions have been cancelled and money will be refunded in 5 working days. I have also now received emails to that affect. We will see!

Truly dreadful 'service'. Tried to buy a subscription to Good Food as advertised is the current issue. After several attempts where I kept getting a 'try again later' message I eventually appeared to subscribe. However no confirmation email and checking my credit card statement they'd taken payment twice. On the GF site any messages sent requesting help are ignored. The phone number reads Ashford but clearly is an Indian call centre so really challenging to hear and understand. A refund was given and apparently the confirmation email should be coming through. Today I was charged a third time. Another call, this time they hung up on me when I asked why this was happening and then told it takes a few days for confirmation emails to come through?? Immediate Media clearly don't care and are tarnishing a great magazine. I've no idea when my subscription will start and sceptical about the offer gift arriving too. Very tempted to cancel and just buy the magazine as and when.....more expensive but at least I know where I stand.

Shocking ! Do not touch took out good food subscription for them to then take fund again 3 times. Called head office who said oh we are getting numerous of these issues. So known and ignored. Can’t believe BBC WANTto be associated with this company

After 6 emails to Immediate Media complaining that I have not received the magazines I have paid for, I am no longer receiving even a holding reply and my emails now go into a complete black hole. The original complaint was early November 2025. It is a shame as I do like Olive magazine but I will not in future subscribe to any Immediate Media publications.