Imaginfires Arvostelua 

Had a small problem with the fire,but it was resolved quickly would recommend them excellent customer service

Part of my order did not arrive. When I contacted ImaginFires I was told it was out of stock, despite showing as in stock when I ordered.
The item was not due back in until 3 months time, but if I hadn't contacted customer support I would not have been told this at all.

Edit: Full refund received for the logs before posting this review. I should have included that

Really pleased with my Hampton Black bio fire , looks amazing! Also the
Bio Christmas scent 12 pack smells great , was all delivered on the right date and time ,
10/10 thank you very much , will highly recommend your company to friends and family.

Quick delivery from imaginfires
poor delivery from DX parcel was left outside in the rain with the this side up arrows horizontal so bottles were on there side fortunatly the did not leak

Excellent after sales as well as the fires being exactly as advertised (I have 2 fires from Imaginefires)
Would recommend.

Excellent product. All the joy of having a real fire without any of the mess, maintenance or permanency. We can move the log burner when we move our furniture around it's brilliant

Good service. Prompt delivery. Quick email responses

Excellent quick delivery

Quick delivery and high quality product. Definitely recommend.

Delivery on time

Delivery was very fast. Instant heat once filled with the Bio Fuel and a lovely glow to the room.

Arrived quickly and ahead of scheduled date

Very quick delivery and really nice fire. Great customer service when I had a query.

What an amazing product such great quality and wow it has made such a difference- so cosy now! Highly recommend.

Quick delivery but was left outside

I live in Orkney which is a veeeeery long way from Imaginfires in London, but my Breedon stove arrived in 4 days. Fantastically well packed in plywood, 10 minutes to set up and quite hypnotically beautiful to watch. I was a bit worried about the slightly unpleasant smell, but that seems to be just the stove paint hardening and disappeared after a few days. We've always had multifuel stoves, but I'm genuinely impressed by my new fire. So much less work than a woodburner but still with that lovely cosy feeling.

Quick deliveryband decent product quality of our recent purchase of Bioethanol fire

But the smell is not disappearing and how difficult it could be to include technology a remote control to lower the flame size

Very personal service and helpful

The first I fire I ordered came extremely well packaged so imagine my surprise when the top of the fire was bent. I was offered £150 discount but wanted a replacement fire which is satisfactory.
I also complained about the freight company used to return the fire, I waited all day for collection between 8.00 am and 6.00 pm, and no collection. I contacted the freight firm and was told that there was no guarantee of collection on the arranged and confirmed date and that the driver couldn’t find my address. I reported this back to Imaginfires and suggest they give their business to a more reliable firm as it reflects badly on them.