iFit Arvostelua 1 537

They cannot get my Nordic Track up and running after two hours on the phone with them . this was a two thousand dollar mistake . No one knows what they are doing !!

The "customer service" is shocking! Great machines but very poor aftersales service. They just don't care enough, they push everything onto email. You cant talk to anyone in charge .................. very poooor.

Horrible, have had since 2020. Most recent “update” changes make you use your phone to log in every-time you want to use. It takes forever. Huge time waste and unnecessarily, intrusive and cumbersome

Do NOT buy any treadmill with the iFit console. Mine broke / froze within 2 years. I even purchased the extended warranty. Warranty company says it is a software issue and not covered and sends me back to iFit. iFit says it should be covered by extended warranty. Back and forth we go and even introduce a service technician company into the mix. After 5 weeks, talking to at least 12 people over 6+ hours, I ended up having to buy a new console and installation for about $700. When (not if) this one breaks, I will throw out the treadmill and buy a different one.

Worst Customer Service and they do not work weekends for simple stuff as registering that I have been trying to do since end of January , such a large company and only CHAT which is totally useless. I am ready to return the equipment if this is the the type of CS you get which is NOTHING😡

I enjoy the different training programs everyday. However the iFit customer service is not up to their task. Replies to inquiries take 4-6 weeks or longer and often the issue at hand is not readily resolved.

I’m so grateful and this experience has been unbelievable!
I happen to post in my neighborhood, Facebook page to give away my elliptical for free because it wasn’t working. Little did I know a little angel was in there, who happens to work for iFIT!
Summer told me to reach out today, I did late this afternoon and got an immediate response from her. She was so supportive, helped walk me through the process. And let me know that I was gonna be receiving a replacement in the next two weeks.

Thank you so much Summer!!

What an awesome freaking program. I have used it before on different equipment and am still amazed at what is offers. It's does a great job helping with consistency and helps to keep exercise exciting and new.

part of an incentivized review program but still contains my own personal and honest review

iFit is such an innovative and user friendly program. It's impossible to get bored with so many thousands of exercise programs built in. Very happy with my experience so far.

this was part of an incentivized review program but contains my honest opinion

While my customer service representative was kind, it’s the Ifit membership rate that is my issue. When we bought the few thousand dollar rower, we took membership into the account and the individual plan membership was reasonable for a year. We stopped it but recently decided to check out renewing. Only to find out that the fancy machine now requires the Pro Plan, $400ish dollars per year. Extremely disappointed in having a product that IFit raised the costs so much. I would not recommend nor buy another product of theirs or a company that utilizes their platform.

I purchased a nice NordicTrack treadmill and paid for an iFIT subscription. This is undoubtedly the worst purchase I have ever made. I hate these products in this company worse than any.
There are no programs you can use without the very expensive and difficult to use Ifit program. This is one of the worst rip off scam companies out there look elsewhere for your fitness equipment needs.

This is the second time iFit has pushed a software update causing me to have to restart my treadmill every time need to use it. The first time the iFit app displayed "TAP to Start" message that did nothing when you tapped to start. After doing a pin reset the issue went away for a while. Now after another update I get an error that communication with my device has failed. I have to restart my treadmill every time I try an use it. Seems that iFIT has no concept of how to test software updates.

Pésimo servicio técnico, una cinta de correr en garantía, solo tiene un mes, se le ha estropeado la pantalla, y tras 3 semanas de espera, me mandan correos con videos para que lo arregle yo, y aun así, no funciona, la última solución ofrecida es realizar una videollamada para solucionar el problema, entiendo que significa que lo arregle yo.
¿Se puede llamar a eso servicio técnico?.

I love the IFIT workout program. I love the variability between studio and outdoor workouts. Trainers have actual working knowledge and aren't just blowing smoke. I would recommend to get it to anyone.

My only complaint is that on one of my fitness equipment (the rower) the IFIT platform doesn't track my previous workout series easily. The awesome variability and programs are getting pushed into the loading screen. Love it, but when I cant find my last workout series so I have to search it up, it bugs. just take the push product back a smidge and you're good.

I would give iFit a 3.5/5. I really quite enjoy the platform and the classes. I have a treadmill, bike, and rower that all use my subscription. There really is a good variety of content across all the machines. My real gripes are the content can get stale, it can get glitchy occasionally, and like any subscription if you don't watch it they'll jack the prices up on you...

PLEASE ADD MORE QUICKER. Specifically, I want more more mountain bike content..

Otherwise, I continue to pay my dues and use the platform regularly

I bought a Proform treadmill in December 2023, with a built-in iFIT tablet.

A few weeks later, the tablet's operating system crashed and I could no longer use it. Even the reset didn't work. After a search on the internet, I discovered that many people were stuck with the same problem on their iFIT tablet, after an erroneous software update.

So I decided to take the treadmill back to the supermarket, which offered me a refund.
As I could no longer use iFIT, I also cancelled my iFIT subscription.

A few months later, I discovered that iFit had continued to charge my credit card.
I contacted the support by email so they stop the subscription and refund me. It took them weeks to answer. They never accepted to refund anything and I had to block my card. They continue to send me emails saying either they will do nothing, either they will close my support case.

Absolutely not a way to manage customers. I will never buy their products again and I strongly advise anyone to avoid iFit. I discovered there is a class action against the company because they crashed the tablets systems of Fitness centers all around the world.

Great experience all around! Love our new tread

They provide no notice of upcoming monthly renewal or paid invoice emails so it's very easy to let the iFit subscription continue charging you in the background. After spending 30 minutes with customer service and being honest and up front about the situation, they notified me that per their policy they couldn't do anything. Which would have been okay if we figured that out 29 minutes earlier. I had used the service 3-4 times the first month I had the treadmill and then had trouble cancelling and forgot about it. Obviously my fault, but terrible customer service experience and purposely shady billing practices.

The training and trainers are great. The app, horrible. It updates seemingly weekly, with no clear changes. Logs me out regularly and takes quite a while to reboot. I've more then once had it completely freeze and sat on hold for almost an hr to do a complete reset if my machine. Fir the cost of this subscription, it is a complete ripoff. Again, the trainers are great, app and customer service are terrible.

I have major concerns about this company and their customer service. I bought a NordicTrak 2450 treadmill back in 2021 and I'd be generous if I said it worked for a quarter of the total time I've owned it. The incline motor broke twice and needed to be replaced. There were issues with the speed of the belt following one of these repairs which I had to fight and complain before they would even acknowledge the engineer was at fault. He was by the way. And now, the console is fried and needs to be replaced. Essentially the machine is inoperable. Looking online, I see I'm not alone in this issue and it appears there is a class action lawsuit been filed against ifit for this "fault". I find this, together with their failure to respond to any of my correspondence deeply troubling and frustrating. I'm sure they're banking on me just walking away from this issue if they just ignore me for a while. The behaviour of this company is despicable and I hope they get taken to the cleaners. Avoid avoid avoid.