ideas4lighting.com Arvostelua 595

TrustScore 2.5/5 tähteä

2,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Very unimpressed by this company. Zero comms from them. I managed to establish on contacting them that, weeks after my order was placed, 2 of the 3 products were discontinued (they are still showing a... Näytä lisää

Saanut 1/5 tähteä

Aside from good and polite communication, this purchase has been painful from start to finish. I ordered a lamp I thought was absolutely beautiful, after looking everywhere to find the perfe... Näytä lisää

Saanut 3/5 tähteä

Delivery was okay except they claimed on website no extra taxes which there was- we had to pay an extra $800 to get them released in to the country. 3 lights were fine 3 were damaged obviously be... Näytä lisää

Saanut 5/5 tähteä

Very good website..when looking at the clocks the online chat came up and was very helpful answering questions about the size. Ordering was easy and delivery quick. Beautiful clock, good quality but u... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Valaisinliike

Yrityksen kirjoittama

Supplier of Lighting & Furniture worldwide via Ecommerce means. As a small family owned business we take pride in doing everything we can to ensure that our customers are happy with the service we provide and the products that they purchase. With over 33 years of experience we are sure to have the items you need!


Yhteystiedot

2,7

Välttävä

TrustScore 2.5/5 tähteä

595 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole vastannut huonoihin arvosteluihin

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 2/5 tähteä

Lamps were very poor quality didn't sit…

Lamps were very poor quality didn't sit straight,lamp holders have been set in base at a angle so unable to get them to sit straight.
No euro plug adapters supplied unlike the the larger lamp that I purchased from the same range so cut off and fitted standard UK plugs then realised they were no good but unable to return Now in the bin Very disappointed.

13. joulukuuta 2022
Saanut 5/5 tähteä

1st class service

1st class service
Thanks

10. tammikuuta 2023
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Ian!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

Saanut 5/5 tähteä

Great quality poster light

Delivery to Australia took a while, but I’m very happy with the poster light fitting now that it has arrived and been installed. It’s a lovely design and great quality.

10. tammikuuta 2023
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Heidi!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

Saanut 1/5 tähteä

Parts missing

The pendant lamp was delivered with fundamental pieces missing. Some bolts and trim that hold the light together were never even assembled before shipment.

16. marraskuuta 2022
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Matthew,

I do apologise that you feel this way!

Can you please provide us on this review with the ticket number which would have been assigned to you when you contacted our customer service team with this issue?
If missing parts ever occur in shipments we have absolutely no issue getting replacement parts out as long as these issues are reported within the timeframe!

I again would like to apologise about any inconvenience

Regards
ideas4lighting

Saanut 5/5 tähteä

Recessed eyeball soffit lights

Prices were good and delivery was quick. The product was excellent too.

31. elokuuta 2022
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Rob!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

Saanut 5/5 tähteä

Good product but made for Europeen market

I was looking for a combination sconce and reading light with a LED. This product responded to what I needed. I would have prefered two separate swiches instead of 1 that cycles the lights. I also had to modify the support bracket.
Happily the LED power supply is 100/ 240/1 which makes it usable in the US

7. joulukuuta 2022
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Daniel!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

Saanut 4/5 tähteä

The product is nice and arrived in good…

The product is nice and arrived in good condition. The communication, however of when it was shipped, tracking number, estimated delivery could be improved. For the first week or so I was nervous due to not receiving shipping updates.

18. marraskuuta 2022
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Gregory!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

Saanut 5/5 tähteä

Easy ordering

Easy ordering, quick delivery, product great.

9. marraskuuta 2022
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi James!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

Saanut 5/5 tähteä

We are very pleased with the uplighter…

We are very pleased with the upklighter we bought. It was promptly delivered and easily assembled.

8. joulukuuta 2022
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Janet!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

Saanut 1/5 tähteä

Do NOT do business with this company

I ordered two pairs of lights. Order arrived minus one of a pair. It was delivered later but was broken. I wanted to return the lights as they didn’t suit. Was told that I had ordered from a clearance sale which I would never have done, but items are still for sale on their website. Curiously, another reviewer was told that she had also bought in a clearance sale which she disputes. They agreed to take back the single, unbroken light fitting, to which I added extra packaging for safety. I offered to deliver it to the business in Newry to be on the safe side. This offer was refused. So I sent it by the same courier service used by ideas4lighting. Surprise, surprise, I got an email stating that the package had arrived broken and I would not be reimbursed. So both of the pair had been broken in transit. I have a lot of trouble believing this.

The company was to collect the broken item which is still in my hall 4-5 weeks later. It is going in the bin tomorrow.

The customer service from this company is dismal to non existent. You can only communicate by email, they refuse to accept returns for spurious reasons. You cannot even deliver in person! The company has cost me hundreds of pounds. NEVER NEVER DO BUSINESS WITH THESE PEOPLE.

4. lokakuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Ordering was simple with clear expected…

Ordering was simple with clear expected dispatch dates. Items arrived within expected time and we'll packaged.

4. lokakuuta 2022
Oma-aloitteinen arvostelu
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Martin!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

Saanut 5/5 tähteä

Soffit outdoor led 7w down lighter

Great price love the lights fast delivery would buy from you again

5. marraskuuta 2022
Oma-aloitteinen arvostelu
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi L!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

Saanut 5/5 tähteä

Great selection of lighting

Great selection of lighting. Excellent customer service.

21. joulukuuta 2022
Oma-aloitteinen arvostelu
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Elaine!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

Saanut 5/5 tähteä

Great selection of lighting products

Great selection of lighting products. I was looking for specialized lighting for a marine environment and they had more to offer than most sites. Also reasonable prices.

1. marraskuuta 2022
Oma-aloitteinen arvostelu
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Ben!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

Saanut 2/5 tähteä

Got products eventually

Got products eventually. Appalling customer service that's email only, take a long time to respond and seem entirely uninterested in actually helping. Got no order verification email. Had to ask for an invoice. I would advise not to shop with them, I won't be again. Gave 2 stars instead of 1 because I actually did receive the items I ordered.

I have worked all my life in hospitality, which is customer service lead. It might be prudent to look at your systems and listen to your customers (a lot of which have similar complaints) rather than making excuses and employing emotional blackmail to appeal to them to change their reviews.
In other words ask yourselves what you could have done better rather than try and excuse the experience a customer has had.
You are more than welcome to get in touch with me privately if you wish to discuss this further.

10. joulukuuta 2022
Oma-aloitteinen arvostelu
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Christopher,

I do apologise that you feel this way, allow me to go over your order.

- Going over the correspondences you had with our colleagues I can see that all email bar 1 were responded to within a day, one email took a while to respond to but that was due to staff being off on annual leave.
- We have a confirmation on our ticket desk of the order confirmation being sent to the email address on your order which also showed all items and quantities in said email, there is a possibility that this email went into your spam folder however so it can be missed.
- Our colleagues seemed to be very helpful in trying to resolve the issue given the fact that 1 of the items was delaying your order which is stated to have a lead time of 4-8 weeks and we had no issue splitting this order and sending these as 2 separate packages at our own costs.


I do again apologise that you feel this way but we are a small family owned and ran business and we always try to do our best to help our customers in any way possible hence why we are trying to have as accurate lead times as possible and in this case the items were sent out well before the estimated dates. We rely very heavily on our online presence and reviews such as this can be very damaging to our reputation. It would be very meaningful to us if you were to reconsider this review and if you have any further queries do not hesitate to get in touch with us.

Regards
ideas4lighting

Saanut 5/5 tähteä

No issues.

No issues.
Light arrived.. everything works!

16. marraskuuta 2022
Oma-aloitteinen arvostelu
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Kate!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

Saanut 5/5 tähteä

Very quick response.

4. joulukuuta 2022
Oma-aloitteinen arvostelu
ideas4lighting.com-logo

Vastaus yritykseltä ideas4lighting.com

Hi Paul!

Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!

Regards
ideas4lighting

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