Ickle Bubba Arvostelua 5 187

Vastaus yritykseltä Ickle Bubba

11 tuntia sitten

Hi there,

Thank you for your lovely feedback. We’re really pleased to hear you had such a positive experience with our team and that everything met your expectations. It means a great deal to us to know you were happy with the support you received.

If you ever need anything in the future, we’re always here to help.

Best wishes,
Team Bubba

Vastaus yritykseltä Ickle Bubba

12 tuntia sitten

Hi Liam,

Thank you for your kind feedback. We’re so pleased to hear you had a positive experience with our team. It means a lot to us to know our support made a difference.

Should you need anything in the future, we’re always here to help.

Warm regards,
Team Bubba

Vastaus yritykseltä Ickle Bubba

12 tuntia sitten

Hi Megan,

Thank you so much for your thoughtful review. We’re delighted to hear you had such a positive experience with our team and that your issue was resolved quickly and smoothly.

It’s especially lovely to know that as a first time mum, you found everything you needed in one bundle and that it made things a little easier for you. That means a great deal to us.

We’re so pleased you’re happy with your purchase and we look forward to supporting you again in the future.

If there’s ever anything you need, we’re always here to help.

Kind regards,
Team Bubba

Vastaus yritykseltä Ickle Bubba

12 tuntia sitten

Hi Soraia,

Thank you for your updated review. We’re really sorry to hear how frustrating this situation has been, especially after your previous experience.

We completely understand your concerns about receiving only part of your order, and this is not the standard of service we aim to provide. Please be assured that your remaining items are being looked into as a priority so this can be resolved as quickly as possible.

We appreciate how disappointing this must feel and thank you for your patience while we work to put this right.

Kind regards,
Team Bubba

Vastaus yritykseltä Ickle Bubba

13 tuntia sitten

Hi there,

Thank you for your kind feedback. We’re really pleased to hear your issue was resolved smoothly and that your replacement reached you safely. It’s great to know everything has been sorted to your satisfaction.

If you need anything else in the future, just let us know.

Best wishes,
Team Bubba

Vastaus yritykseltä Ickle Bubba

13 tuntia sitten

Hallo,

Vielen Dank für Ihr wunderbares Feedback. Es freut uns sehr zu hören, dass Sie mit Ihrem Kinderwagen so zufrieden sind und sowohl die Handhabung als auch das Design Ihren Erwartungen entsprechen.

Auch dass die Lieferung schnell bei Ihnen war und Sie positive Erfahrungen mit unserem Kundenservice gemacht haben, bedeutet uns sehr viel.

Vielen Dank für Ihre Weiterempfehlung und Ihr Vertrauen in uns.

Sollten Sie künftig noch Fragen haben oder Unterstützung benötigen, sind wir jederzeit gerne für Sie da.

Danke,
Team Bubba

Vastaus yritykseltä Ickle Bubba

13 tuntia sitten

Hi Rebecca,

Thank you so much for your continued support and for taking the time to share your experience. We’re really pleased to hear that on both occasions our team was able to assist you quickly and make the process straightforward.

It’s great to know you’ve found getting in touch easy and that your concerns were resolved without any difficulty. That’s exactly the level of service we strive to provide.

We’re always here if you need anything in the future.

Kind regards,
Team Bubba

Vastaus yritykseltä Ickle Bubba

13 tuntia sitten

Hi Celina,

Vielen Dank für Ihr tolles Feedback. Es freut uns sehr zu hören, dass Sie mit dem Kinderwagen zufrieden sind und dass die Lieferung reibungslos verlaufen ist.

Es tut uns leid, dass die Adapter zunächst gefehlt haben, aber es ist schön zu wissen, dass dies schnell geklärt werden konnte und Sie zügig Ersatz erhalten haben.

Besonders freut es uns, dass Sie unseren Kundenservice als hilfsbereit und gut erreichbar erlebt haben. Genau das ist unser Anspruch.

Wir danken Ihnen sehr für Ihr Vertrauen und Ihre Weiterempfehlung.

Wenn Sie in Zukunft noch Unterstützung benötigen, sind wir jederzeit gerne für Sie da.

Kind regards,
Team Bubba

Vastaus yritykseltä Ickle Bubba

13 tuntia sitten

Hi Ellen,

Thank you for your review. We’re really sorry to hear that your order arrived incomplete and that you’re still waiting for the remaining items.

This isn’t the experience we aim to provide, and we understand how frustrating this must be. We’d like to reassure you that we are looking into this and working to get the missing items to you as soon as possible.

If you haven’t already, please get in touch with our team so we can assist you further and provide an update.

Warm regards,
Team Bubba

Vastaus yritykseltä Ickle Bubba

3 päivää sitten

Hi Rebecca,

Thank you for your feedback, and we’re really sorry for the initial issue with your order.

I can see that you’ve already been in touch with our team and that this has now been resolved for you. We’re glad we were able to put things right, but we do apologise again for the inconvenience caused in the first place.

If you need anything else, please don’t hesitate to get back in touch, we’re always happy to help.

Warm regards,
Team Bubba

Vastaus yritykseltä Ickle Bubba

3 päivää sitten

Hi Kirsty,

Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience. We completely understand how frustrating it is when communication feels slow and when an order doesn’t arrive as expected, especially with a missing item and a discrepancy on the car seat.

We also appreciate your comments regarding response times. While our team does aim to reply as quickly as possible via email, we’re sorry this has not met your expectations on this occasion and that it has added to the delay in resolving your return.

We understand how important it is to get this sorted for you and appreciate your patience while the return is being processed. Your feedback has been noted and will be shared with the relevant teams to help us improve both communication and the overall experience.

Warm regards,
Team Bubba

Vastaus yritykseltä Ickle Bubba

3 päivää sitten

Hi there,

Thank you for taking the time to share your feedback, and we’re really sorry to hear about the condition the box arrived in. We completely understand how disappointing this must be, especially as it was intended as a gift.

We’re also sorry that you’ve needed to raise this with us and are still waiting for a response. Please rest assured your message has been noted and will be picked up as soon as possible so we can look into this properly for you.

Warm regards,
Team Bubba

Vastaus yritykseltä Ickle Bubba

3 päivää sitten

Hi Paul,

Thank you so much for your lovely review! We’re really pleased to hear that the whole process from ordering through to delivery was easy and quick for you.

If you ever need anything else, please don’t hesitate to get back in touch, we’re always happy to help.

Warm regards,
Team Bubba

Vastaus yritykseltä Ickle Bubba

3 päivää sitten

Bonjour Amélie,

Merci beaucoup pour ton avis détaillé, nous apprécions vraiment que tu aies pris le temps de partager ton expérience. Nous sommes ravis d'apprendre que tu trouves la poussette belle, solide et facile à manier, et que notre service client a pu résoudre rapidement le problème avec le verrouillage du châssis.

Nous sommes désolés d'apprendre que vous avez trouvé les housses et les accessoires un peu difficiles à manipuler, en particulier pendant votre grossesse, et nous apprécions sincèrement vos commentaires honnêtes à ce sujet. Les retours comme le vôtre sont extrêmement précieux et seront transmis à notre équipe produit afin de nous aider à continuer à nous améliorer.

Nous sommes ravis que vous estimiez globalement que la poussette offre un bon rapport qualité-prix et que le châssis de remplacement vous convienne. Si vous avez besoin d'autre chose, n'hésitez pas à nous recontacter, nous sommes toujours ravis de vous aider.

Cordialement,
L'équipe Bubba

Vastaus yritykseltä Ickle Bubba

3 päivää sitten

Hi Maria,

Thank you for taking the time to share your feedback, and we’re really sorry to hear about the issue you’re experiencing with your stroller. We completely understand how frustrating this must be, especially when it’s not performing as expected for its intended use.

We’re also sorry to hear you’ve had difficulty getting through to us via WhatsApp and email. That’s not the experience we want for our customers, and we really appreciate your patience while we work through this with you.

I can see that an agent is currently working on your case, and we’ll make sure it’s followed up as quickly as possible.

Warm regards,
Team Bubba

Vastaus yritykseltä Ickle Bubba

3 päivää sitten

Hi Miss Shorrock,

Thank you so much for your kind review! We’re really pleased to hear that our team could help with your enquiry about the out of stock item and that your order arrived quickly once placed.

If you ever need anything else, please don’t hesitate to get back in touch, we’re always happy to help.

Warm regards,
Team Bubba

Vastaus yritykseltä Ickle Bubba

3 päivää sitten

Hi Toni,

Thank you so much for your kind review! We’re really sorry to hear about the issue with your pushchair, but we’re so pleased our customer service team were able to help and get replacement parts sent out to get things sorted for you.

If you ever need anything else, please don’t hesitate to get back in touch, we’re always happy to help.

Warm regards,
Team Bubba