ICICI Bank Limited Arvostelua 

Opening an account with the Birmingham branch has been a nightmare provided them with so many valid documents and it’s still not open

Worst bank for customer service.
Absolutely useless negligent incompetent untrustworthy staff.
Can never get a reply or a sensible reply to the questions asked for months. Persistently fobbed off.
Refuses/Fails to register complaints.

KEEP WELL AWAY. UNFIT FOR OPERATING IN UK.

this has topped it off as the winner for the top prize of worse customer service experience ever. i remained composed as i refused to disrupt my aura so i decided to laugh if off instead. i wanted to do a simple bank transfer and i ended up speaking with 4 staff who were as incompetent as each other. i will moving my funds and cancelling the account immediately. total disgrace and the senior management should be embarrassed.

Absolutely disgusting.We have been trying to open the nro account online there is always an error at the end.We decided to visit branch and when called on the given number,the girl kept saying she can only help if we need a premium account.For a normal nro account, just try online.
This is blackmail.Are the staff only sitting there to open PREMIUM NRO accounts and not do anything else.Cant the branch be approached for anything else or a normal nro account.This is sooo bad.Never expected this from ICICI.Have always been impresed by their services back home but here, its ridiculous.The operator still didn't confirm the appointment and said she will confirm with the branch if they can book...Kindly change the branch name and appointments to - PREMIUM NRO ACCOUNTS only appointments.Atleast it will not mislead people.

Milton Keynes - Yash was amazing he was patient, kind and guided me through from application to activation of bank account. I would highly recommend his services to anyone who needs NRI banking services.

1 Star – Worst Home Loan Experience

I would never recommend ICICI Bank to anyone looking for a home loan. This has been one of the most frustrating banking experiences I have ever had.

The entire process was filled with endless documentation requests, with new documents being asked for repeatedly instead of providing a clear checklist from the beginning. The Credit Manager kept collecting information but failed to explain why documents were needed, what the next steps were, or how the application was progressing. Communication was poor, and there was very little transparency.

I also felt that there was more focus on promoting Fixed Deposits (FDs) than on providing a smooth home loan experience. The loan interest rates offered were much higher than expected, making the overall process even more disappointing.

The application was unnecessarily stressful, time-consuming, and poorly managed. If you value clear communication, transparency, and efficient service, I would strongly suggest considering other banks before choosing ICICI Bank for your home loan.

I have been attempting to transfer funds from my NRO account to my NRE account. The bank has requested proof of source of funds for this transfer. I have clearly informed your team that the funds originate from my agricultural income, which is legitimate and verifiable.

Customer Service Failures:
Over the past 2-3 days, I have called ICICI Bank customer service 3-4 times in a single day to escalate this matter. On each occasion, I was promised a callback, but no one has returned my call to date.

Branch Manager – Assandh Haryana:
I also contacted my local branch manager at Assandh Haryana:132039 calling 2-3 times over two consecutive days. The branch manager assured me he would get back to me, but he has failed to do so. Most recently, he has stopped answering my calls altogether.
Summary of Grievance:-
.Repeated unfulfilled promises of callbacks.
· Complete non-responsiveness from both customer service and branch management.
· Inability to complete a legitimate fund transfer due to lack of bank support.
· Extreme mental harassment caused by making dozens of calls without resolution

Hi I would like to say a BIG THANK YOU to Rohit at the Birmingham branch.
What a lovely and patient man, he helped me today,one hour of his time to sort my dormant account.
I can’t thank Rohit enough, it’s wonderful to know ICICI Bank have hard working and professional people like Rohit.
Thank you so much today 😊

Very difficult to get the UK customer service number to be answered. If you email the standard reply I was getting is We tried to contact you on your registered number 0044XXXXXXX, but we were unable to establish the call. Never received a call and has to give up in the end.. not sure how they address customer problems? Disappointing 😞

It is definitely the worst bank in the UK
Customer care doesn’t even know how to resolve our queries and their app keeps logging you out
I wasn’t able to access my funds for 2 days and it was the only account I had when I arrived in the UK
Save your time and never open an account with icici in the UK

Shit bank to deal with, they have blocked my account. And no one is bothered to reply. Now they are not replying and stealing my money.not bothered to reply at all. Stay away from them

I have been facing a persistent problem with the ICICI Bank UK mobile app. Despite reporting the issue multiple times, the IT team has not been able to resolve it. This has caused serious inconvenience, especially when travelling, as I was unable to transfer money when I needed it most. ICICI Bank UK customers should be aware of these ongoing technical issues, particularly if you rely on the app while on the move. I hope the bank takes this feedback seriously and finally provides a permanent fix.

Do not bank with this organisation. Staff are unable to effectively do their jobs as they are untrained in bank processes, they consistently lie and blame other parts of the bank. The customer service department or complaints department don’t respond to contact and then they change their story every time you go to the bank. They are a bunch of crooks.

I Jamni Sharma would like to extend my gratitude towards Mr Sukhwinder Singh working at the Southall branch. He is knowledgeable, courteous and went above and beyond to ensure my banking needs. His attention to detail and friendly demeanor made the process smooth and stress-free. Highly recommend....

Really bad closing my account traped my money cut the call when call them really bad

I have 2 accounts of my two schools at pratap nagar jaipur branch,contacted twice for kyc,the branch directed me to contact Mr.Harsh Pandya and he further wasted my months on petty excuses,calling me to come to MNIT,Jaipur campus,or at his residence or at my residence.and never turned up.I 65 yrs old sr citizen went to branch yesterday to deposit collection of fees of students and after counting currency for deposit was told that both the accounts are frozen due to kyc,for no fault of mine.a 65 yrs old contacting branch twice,brach not accepting papers and directions to contact Mr.Harsh outside the branch, what a mesh.May God save me from such people.

So this bank decided it was going to randomly lock me out of my account and not give me a reason why. Alls I've been told is that a review of some sort is being done but I've not been given anymore information.

So now as it stands I have no access to my money to provide my 3 year old child food and essential items, I'm unable to travel to work as I can't access my money and I'm also not able to pay my bills or rent

Alls I keep being told is "we are sorry for any inconvenience and we understand your issue"

No one at this bank understands anything I'm going through as it's not them dealing with this issue.

There is no reason for this bank to restrict access to my money as I've not done anything for this to happen.

I would not suggest using ICICI as a bank account as they don't seem to want to treat customers correctly

Insta biz new update verson

Dear Sir/ Madam

My Saving Account in Icici Bank manimajra Chandigarh Barnch number is 036201513515 Date 12.Feb 2025 my Account Debit Amount 354 I Call customer care icicibank Executive say that Cash deposit 3 time in January month But no mail no SMS send this Charge Suddenly February 2025 Bank Debit 354 Amount I am shocked the Debit Amount Your Customer Executive say Charges Details in cicibank.com and I am say that Every visitor Icicibank Branch Bank employees force Make Credit Card and FD and insurance and personal lone le lo sir Bust Bank employees and Customer service executive no Call and mail chah deposit Charges so I am not free wisit Icicibank web sites So kindly refund Amount 354 in my Amount and attach Amount statement please check and Refund Amount 354 in my account I Shall Thankful to You

Last October (2024) ICICI deleted my linked bank account so I could not transfer money in or out of the account. This problem was eventually sorted out but has once again happened whereby my linked account has been deleted from the system. Even though I've emailed them twice I still not had the courtesy of a reply. Unfortunately when I phoned them last year I had great difficulty in understanding them so had to only correspond by email.