Iberostar Hotels & Resorts Arvostelua 

They never answered the phone. One time I call they finally answered just to put me on hold for 20mins and then hang up. They denied my party refund we could not make it to our destination due to reasons beyond our control and wr had proof but still they told hopper the company we booked thru supposedly that they cannot provide us a refund and just took our whole $3445 dollars without service. Not even no remorse after I contacted their customer service via email. I will never book her again and i will never go thru hoppee ever again. Lesson learnt just wanted to get away from hard work and relax and enjoy. And that didn't happen and these 2 companies made things even worse by not having no remorse for the customers just want to take all our money. I even was ok with the penalty charge which was stated in the confimation email but thet still lied and denied our partial refund. This was Iberostar Waves Rose Hall Beach - All Inclusive
Rose Hall Beach Main Road, Montego Bay, Saint James, JM to be exact

Me alojo cada verano en el Iberostar waves playa de Muro desde hace casi 20 años. Creo que con eso lo digo todo. Ubicación única y servicio excepcional. Lo mejor: sus empleados. Espero que los cuiden igual que ellos a los clientes.

Jose Gonzalez Osma

I wish I could leave anything other than a one-star review, but our stay at Iberostar Lagos Algarve was not only unacceptable — it was deeply disturbing and traumatizing experience for rest of our lives.

We arrived shortly after midnight on July 11 with a confirmed reservation for July 11–19 due to our flight time. Knowing that the check-in starts at 3 PM and exhausted after hours of travel, we politely asked about the rate for early check-in. To stress here again -we didn’t request anything for free — we simply inquired about the price to access our room a few hours early.

After being quoted a higher rate of our daily reservation price, we told the staff that we would rest briefly in the lobby while we discuss about the options.

That’s when everything spiraled. The front desk staff aggressively told us to “pay the room price or leave the premises” denied us even a seat to rest, and within minutes — unbelievably — called the police on us (Furthermore, after our inquiry of this absurd escalation, desk staff told us that she consulted her manager and got the blessing of calling police to kick us out and denied us talking to manager saying -desk manager does not want to talk to you-).

This wasn’t a misunderstanding or communication breakdown. Our reservation was acknowledged on their system. We were confirmed guests, treated like intruders and forcibly removed in the middle of the night.

Eventually, police really arrived to the scene!!! Since we did not have any other options in the wee hours of the night at a foreign country, being threatened with a police arrest for sitting in the lobby of a hotel -for which we had a valid reservation- we decided to pay the price for the night and keep our ongoing reservation for the rest of the days, in order just not to ruin the rest of our vacation plans.

What followed during our stay was just as appalling: guest relations pressured us to sign a “disclaimer”, in exchange of a "room upgrade" (as a -sorry- for calling up the police in the midnight for registered guests) ,which, as their own representative admitted, was intended to prevent us from filing or publicizing any complaint — not to resolve anything.

After our departure, we explained everything in detail to corporate management per mail and gave Iberostar 5 business days to respond properly. They did not.
Instead of taking responsibility, they tried to frame the incident as a mere “service quality issue,” completely ignoring the gravity of having police called on registered guests simply for sitting in the hotel lobby.

To be transparent here again; issue is not about a compensation or whatsoever. It’s about basic human dignity and brand accountability.

No one deserves to be humiliated as a tourist in a foreign country just for sitting in the lobby of a hotel after long hours of travel.

We’ve now filed formal complaints with Portuguese tourism and consumer protection authorities, as well as German tourism and customer protection authorities as our country of residence.

Travelers, be warned and think even thrice before booking with this hotel: even with a valid reservation, you may be treated like an intruder in this hotel in your one-week vacation in a year.

And after all, Iberostar’s refusal to apologize or take meaningful corrective action says everything.

Details of the incident — including visual documentation — have already reached wider public channels and can be found with a quick search by those who wish to understand the full scope of this scandal.

#Iberostar, #IberostarLagosAlgarve, #HospitalityScandal

Our last holiday (!) experience at Iberostar Lagos Algarve was beyond unacceptable — it was deeply traumatizing and completely inhumane.

Having a confirmed reservation from July 11 to 19, and knowing that check-in starts at 3 PM that day, we arrived at the hotel shortly after midnight due to our early flight on July 11 (after hours of flights and ground transport) and politely asked the front desk about pricing options for accessing our room earlier if possible.

After being quoted with a higher rate than our booking price for the night, we told the desk staff that we would like to sit in the lobby for a few minutes to rest after long hours of transporation and calmly discuss our options.

Instead of being treated with even basic hospitality, after sitting a few mins in the lobby, we were aggressively told by desk staff either to “pay the room price or leave,” denied a seat, and then — shockingly — the police were called on us.

Can you imagine that? Desk personal called police to kick us out of the facility at the wee hours of the day, simply for the reason that tired hotel guests discussing about whether or not early check-in after hours of transportation to the hotel.

This was not a misunderstanding: we were registered guests, and the very same desk staff confirmed our reservation on booking screen.

The humiliation and psychological distress we experienced, as confirmed guests treated like intruders in the middle of the night, is hard to describe.

Eventually we decided to pay for the night (since we had no other option in the midnight of our first vacation day in a foreign country where police was called upon us) and stay for the rest of our reservation period.

Later during our stay, guest relations constantly pressured us to sign a disclaimer for a room upgrade (supposed to be saying sorry I guess for this scandal) which their own staff admitted that it was meant to prevent us from filing or publicizing a complaint.

Of course we did not sign that.

We gave the Iberostar corporate management 5 full business days to respond meaningfully after our departure. Instead, the only explanation we received was that this was a mere “service quality” issue — as if calling police on confirmed guests at midnight is a minor customer service glitch.

This is not a matter of compensation or booking error — it is a matter of basic human dignity and accountability.

Iberostar’s corporate response showed zero recognition of the trauma caused by their staff's horrible behavior.

We are now making this public and have filed complaints with the Portuguese tourism board and consumer protection agencies.

Final word; travelers, please think twice before booking with this hotel. Their desk staff can call police for you as if you are an intruder in the middle of the night, just for sitting in the lobby to think about your check-in options after hours of flight.

It was a dehumanizing and shocking experience— and no guest should ever be made to feel this way.

Details of the incident — including visual documentation — have already reached wider public channels and can be found with a quick search by those who wish to understand the full scope of this scandal.

#Iberostar, #IberostarLagosAlgarve, #HospitalityScandal.

Iberostar the club, una estafa! Cuando fui a hacer una reserva con mis supuestos "beneficios", resulta que habia un error en mi membresia y el titular estaba mal. Me pidieron que no reserve hasta que ellos solucionen el error en su sistema, y cuando lo solucionan, el precio subio abismalmente! Y nadie se hace cargo. No pude reservar por error de ellos, y ahora me sale mucho mas caro. Estafadores es poco.

On 15/10/24 I made a reservation with Iberostar Selection Eolia Djerba. Having stayed at the hotel the previous August I wanted my wife to enjoy her 60th birthday at this resort. 5 days before departure, 05/05/25, I was informed the hotel was not available and that we were being moved to the Royal Garden Hotel. This hotel turned out to be well below the standard of the Eolia and ruined this special occasion. During this stay we discovered that the Eolia hotel was under refurbishment and construction and had been closed since late 2024. Despite this we were given 5 days’ notice of the cancellation, which is quite unacceptable.
I opened a complaint with IHG on 15/06/25 which has not been acknowledged or replied to, despite sending a further request to Iberostar Contact Centre to remind them of the non reply.
To add insult to injury the hotel group did not add club points to my IHG membership.

I stayed at iberostar hotel in Palma. Great experience. Good customer service

EL MEJOR HOTEL DE SOUSSE TÚNEZ. THE BEST HOTEL IN SOUSSE, TUNISIA
Opinión sobre Iberostar Selection Diar El Andalous
Opinión escrita hace una semana
mediante dispositivo móvil
Hotel en Túnez.
En la costa de Sousa.
Maravilloso y lujoso hotel de 5 estrellas.

Muy buena ubicación para visitar lugares.

El hotel lo tiene todo: dos piscinas, Spa, la hermosa playa de agua azul turquesa.
Vayamos por partes:
El personal del hotel es muy amable, atento por parte de la dirección. El gerente se preocupa por cualquier problema que tengas, una excelente persona y muy cercana a los huéspedes.

Lo mismo que el señor Hassine asistente del Director General del hotel , habla español si tienes algún problema, siempre te ayuda y te lo soluciona de inmediato.
Trabajadores de recepción amables, atentos, siempre con una sonrisa, agradables, etc. etc.

Puedes cambiar moneda y el cambio te sale muy bien.

Camareros de bar y terraza de recepción de diez, trato también excelente, te hacen sentir de lujo y que no te falte de nada.
Muy muy lindas albercas, cómodas hamacas.
Durante el día tienes actividades con los animadores tienes actividades de todo tipo.

Los socorristas están muy atentos para que no os pase nada. Toda la zona muy controlada. Los socorristas recorren las piscinas, te sientes seguro.
La playa también tiene sus socorristas, su bar para tomar tus copas en la hermosa playa.

La Zona Prestige (yo tenía prestigio) está muy bien, tienes tu zona aparte para tomar el sol con su barra. El camarero Kamel es muy profesional, siempre atento para que no te pierdas nada.
La zona con dos jacuzzis, perfecta.

El SPA del hotel: las masajistas son muy profesionales porque no me dejo tocar por cualquiera y se nota que saben hacer muy bien su trabajo.
Tiene piscina cubierta, gimnasio con buenas máquinas, sauna, etc. El personal también es de diez.

Restaurantes: que buena la comida!!!!
Comida muy variada en el buffet del gran chef.
Diez restaurantes de temática tunecina o italiana. Que sabores, que presentación con los platos, todo excelente.

Hermosas habitaciones reformadas Si quieres tranquilidad, es mejor elegir una zona ajardinada.
Las chicas de limpieza son muy atentas y amables cada día, dejando tu habitación muy limpia y perfecta.

Por las noches tienes espectáculos muy variados y divertidos en la terraza del hotel o abajo en una sala.
También tienes tiendas de souvenirs, peluquerías, precios que están súper bien.
Gerentes de tienda amables, compré todo allí.

Zonas comunes: todos los días limpian las piscinas, las hamacas, los pisos de las terrazas, arreglan las palmeras, jardines….dejan todo impecable.
Seguridad del hotel muy profesional. En Túnez hay mucha seguridad, no he tenido miedo, al contrario súper seguro.
Podría decir muchas más cosas.
Es un gran hotel.
Con un personal maravilloso, Iberostar puede estar contento con el personal que tiene en Sousa.
Tengo muchas ganas de volver y repetir la experiencia.
¡¡¡Lo recomiendo 100X100!!!
Quiero nombrar a todos los trabajadores
Que siempre me hacen la estancia lo mejor de lo mejor posible.

GERENTE HOTEL
SALAH FENNICHE
ASISTENTES DEL DIRECTOR GENERAL
HASSINE SBIHA
MOHAMED EL GAYED

DIRECTORES RECEPCION
Marwen Jeghame
Guest service manager
IMED

RECEPCIÓN
MOHAMED HABLA ESPAÑOL
MARWEN
MUJER SALOUA SIMPÁTICA
SEÑOR HEDI
NABIL

BARMAN RECEPCIÓN MAÑANAS
SALEM
BARMAN RECEPCIÓN MAÑANAS
SAMIA
BARMAN PRESTIGE
KAMEL
SEGUNDO BARMAN PRESTIGE
RAOUF

MANAGER BAR RECEPCIÓN TARDES
LASSAD

RELACIONES PÚBLICAS
ABDEL AZIZ

PRIMER CHEF
LOTFI
SEGUNDO CHEF
MEHDI BEN SALAH
Dsillba
AYUDANTE CHEF DESAYUNADOS
SEIYD PDJ
CHEF RESTAURANTE ITALIANO Y TÚNEZINA
MOHAMED ISSAOUI
DIRECTOR RESTAURANTE
SEÑOR SAMEH BEN SAID

YOUR MANAJER RECEPCIÓN SPA
FATHIA
MASAJISTAS
ZAKIA
HOUDA

MUJER DE LIMPIEZA DE MI HABITACIÓN 333 TOTALMENTE REFORMA
SAIDA
Chahida
ENCARGADA DE LIMPIEZA HABITACIONES
BAKHTA

TRABAJADOR DE MANTENIMIENTO DEL CUIDADO DE JARDINES …..
MOHAMED
Y TODO EL EQUIPO.

CAMARERO RESTAURANTE ITALIANO
SAFOUAN
CAMARERO RESTAURANTE ITALIANO
HAMZA
CAMARERA RESTAURANTE ITALIANO
DHEKRA
ENCARGADO RESTÁURANTE NOCHE
BUFFET
SALIMA

Socorrista. Piscinas exteriores
KIM
AMIN
MOHAMED
HAMMOUDA

MANAGER BAR RECEPCIÓN TARDES
LASSAD

SERVICION HABITACIÓN COMIDA
FADHEL
ZIDANE

CAMAREROS DESAYUNO BOUFEET
AMEUR
MOHAMED ALI
MOATAZ
TAREK
CAMAREROS BARRA CERCA RECEPCION Y TERRAZA
CAMAREROS DE MAÑANA
GHAZI
SONIA
RAOUF
YASSINE
SAID
BILEL
SWAYAH
CAMAREROS CERCA RECEPCION Y TERRAZA TARDES
MED ALI
FATHI
CAMARERO Y BARMAN
HABLA ESPAÑOL
SEIF
JALEL

ANIMACIÓN
ZOUBA Y TODO EL EQUIPO

FOTÓGRAFO HOTEL
SAMIR

RECOGE EQUIPAJES PARA HABITACIONES
RACHED
ANÍS
NAOIFEL

MANTENIMIENTO JARDINES
HAMED
Y RESTO DE TRABAJADORES.

Y TODOS LOS TRABAJADORES DE TIENDAS HOTEL SOUVENIRS,JOYERÍA ETC ETC.

We stayed at Hercig Novi for a few days , this was the first time with Iberostar, the resort is in a stunning location in Montenegro. The resort was clean and well staffed. Room air con was good , lifts worked etc .. The drinks were good , there was only one restaurant option for meals but the food was good quality and the buffet had many options . There is one pool and one beach but no issues with space. The sea is stunning , if you have beach shoes bring them as it’s stones. Entertainment was good and also avoidable if it’s not your thing, definitely try the roof top bar in the evening . The hotel is in a bay surrounded by mountains and it’s on several levels with lots of steps!

We visited this hotel in June 2025 as a family group of five, including a baby, and we were shocked by the gap between what was advertised and the disturbing reality. This was supposed to be a relaxing family holiday at a five-star resort — instead, it was one of the most stressful experiences we’ve ever had.

Here are just some of the many serious issues we faced:

🔴 No baby or family facilities:
There were no baby changing rooms anywhere on the property — not even in the lobby or restaurants. We had to use a sofa in reception to change nappies. There were only four high chairs in the buffet, which serves a massive resort. We often had to hold the baby during meals or put them on a sofa.

🍽 Poor food quality and unhygienic conditions:
Only one restaurant was open for dinner. The food was stale, repetitive, and offered very limited vegetarian options. There were flies everywhere, no air conditioning in the dining area, and food often looked and tasted old (brown fruit, crusted-over sauces).

🛏 Room chaos and poor maintenance:
Despite booking two villas near each other, we were split across the resort and given rooms in an inaccessible building with long walks and stairs — we had a pram. When we finally got the villas we paid for, they had no towels, no working fridge, no shower gel, and no toothbrushes. It took over 24 hours to get basic toiletries.

🪳 Serious hygiene issues:
We found multiple cockroaches in our villa. When we reported it, no one came, and we had to try and sleep with them trapped under cups. The pool was slimy with green algae, and the beach was full of camel droppings that were never cleaned. It was genuinely unsafe and unsanitary.

👎 Staff behaviour and service:
We were routinely ignored when asking for help. In the buffet, when we asked for a napkin or glass, staff either walked away, ignored us, or said “okay” and never returned. When we raised serious issues, the receptionist said, “I don’t care, I’m busy.”
There was no staff support around the pool — we had to drag sunbeds ourselves under umbrellas.

🚫 Distressing checkout:
On the final day, they blocked our transfer from leaving the property and tried to take our luggage until we paid a “tax.” We were in tears, begging to leave so we wouldn’t miss our flight. The coach was delayed nearly 40 minutes because of this, and we were forced to run through the airport with a baby.

This hotel is not affiliated with Iberostar despite appearing as such when we booked. It was a chaotic, unsafe, and miserable experience — nothing like what was promised.

Avoid this hotel at all costs, especially if travelling with children.

Tromperie inacceptable – Iberostar Selection Mirage

J’ai réservé il y a plusieurs mois un séjour au Iberostar Selection Mirage. L’hôtel était présenté comme appartenant à la chaîne Iberostar, avec tout ce que cela implique : qualité, standards élevés, rénovation, service fiable. Aujourd’hui, à une semaine du départ, j’apprends par pur hasard que cet hôtel n’est plus un Iberostar, mais simplement le vieux Mirage Resort, sans rénovation, sans aucun des services attendus.

Et bien sûr, aucune information, aucun message, aucun avertissement de la part d’Iberostar. J’ai découvert la supercherie en appelant moi-même leur service client. Et là, la cerise sur le gâteau : on me parle avec un ton sec et désagréable, pour me dire qu’il n’y a « pas de solution », que je dois accepter ce Mirage Resort comme si de rien n’était.

C’est une arnaque pure et simple.
On m’a vendu un séjour dans un Iberostar Selection, et on m’impose un hôtel complètement différent, sans m’en informer, sans m’offrir d’alternative, sans aucun geste commercial. Mon séjour est déjà gâché avant même d’avoir commencé.

Ce genre de pratique est honteux, malhonnête, et totalement indigne d’une marque comme Iberostar. Si vous tenez à vos vacances, fuyez cette chaîne. Plus jamais Iberostar pour moi.

Iberostar Panoromo Crete is an impressive well-run hotel offering a good all-inclusive service to customers. But there are things I believe visitors should know.
It's location "on the sea" is accurate, but this is not a beach hotel. There are a number of rocky coves accessible from the hotel, which have been made usable by many hundreds of tons of concrete, which, though they have provided flat surfaces for sunbeds, have possibly spoilt their natural charm.
My great pastime on a holiday (apart from reading) is walking the locality. Unfortunately both were compromised: a busy road, including a flyover, hem the hotel in providing a difficult and noisy barrier to anyone with wanderlust extending beyond the hotel perimeter.
Speaking of noise, reading anywhere near the main pool and restaurant was difficult because of a constant stream of loud music, much of which could only be described as unlistenable. Why, at 11.00 am or 3.00 in the afternoon, when people may want to read, talk or, God forbid, just think, should there be a constant barrage of noise!

So, for me, and those like me who love peace and nature, I would say no to this Iberostar.

NO COMPREN MEMBRESÍA EN IBEROSTAR, NO CUMPLEN LO PACTADO!!!!
Yo compré membresía en julio 2023 , en el 2025 la usé por primera vez buscando el mejor precio como ellos dicen del 25% sobre el mejor precio que les muestres,lo cual no es así ya que yo reservé una habitación que quedaba guardada por 47 hs, y a las 24 horas llamé y ya las habían vendido, por lo que tuve que pagar mucho más ya que era la última que les quedaba encima , no tenía otra opción.
Les estoy reclamando hace tiempo este tema y se pasan la pelota uno a otro hechandome la culpa a mí, cuando el error fue de ellos que la vendieron antes del horario establecido.
Así que no compren membresía por qué no cumplen con lo que dicen, a la hora de utilizarla no tiene las habitaciones económicas disponibles , te hacen acceder a una más cara. Compren en riu, no en Iberostar.

Yet another great stay at this amazing hotel. Great staff, location, swimming pool and food. Very clean through out.

Very good hotel, thank you Fadoua (one of the managers) for the service this week for the vacation! I Will come back in the future!

Just returned from a week at the Iberostar jardin del sol in Majorca and we have to say what makes this hotel is the STAFF. They are all so friendly, helpful and nothing is too much trouble. Special mention to the Girls on Reception especially the new girl whose name I didn’t take. Also Ivan, Giuseppe and Diego. Well done all you are true Ambassadors for Iberostar 👍

Just return from the Sabila hotel in Tenerife. Adults only hotel. Such amazing staff and hotel. Everything was perfect. The staff, the food, the room, cleanliness, service, facilities including the gym and pool areas. Would 100% recommend this hotel.

I’m incredibly disappointed to be writing this review, especially given the reputation Iberostar has — a brand my family has trusted, with my brother having stayed at four Iberostar properties and consistently praising the quality. Unfortunately, my experience at Iberostar Selection Sábila on our final night was not only poor, but unnecessarily stressful and mishandled in a way that reflects serious issues in staff training and guest care.

At around 18:00, I reported a leaking toilet and foul smell in our room. I was told maintenance would arrive within 20 minutes — but over an hour passed with no sign of help. I called again and was met with dismissiveness, as though my concern was a nuisance. I went out to dinner expecting the issue would be handled in our absence, but when we returned, nothing had been done. The room remained unclean, the smell worse, and the toilet still leaking.

I returned to reception, and rather than fixing the room or offering a comparable alternative, we were moved into an accessible room — a clear downgrade from the double room we had paid for. We accepted it out of exhaustion and the lack of options being offered.

Later that night, at around 12:00am, I tried again to resolve the situation — and that’s when things escalated unacceptably. I spoke to the only staff member on duty, who identified himself as the only person managing the entire hotel at the time. He quickly became aggressive, dismissive, and hostile. He told me I was “stressing him out” because he had other things to deal with, and even went so far as to say that cockroaches were normal in Tenerife and that I should just accept it. This is not an acceptable response in any standard of hospitality, let alone a 4-star hotel.

He then attempted to move us to another accessible room, stating that this was the only category available to us — again, not what we had paid for. His tone became increasingly confrontational, at one point screaming at me and exhibiting aggressive behavior that left me shocked and deeply uncomfortable. After over an hour of trying to find a solution, we gave up and remained in the original accessible room.

In the morning, I asked to speak to the manager. Her response was more composed, and she offered to move us to a new room. But by that point, our flight was only a few hours away, and we had spent the night sleepless, distressed, and deeply unsatisfied. The gesture, while appreciated, came too late to rectify the situation or undo the exhaustion and emotional strain caused by the previous night’s events.

I genuinely expected more from Iberostar — and had chosen this hotel in part because of strong recommendations from my brother, who has had great experiences with the brand. But this experience was anything but “premium.” Between the unresolved maintenance, the downgraded room, the cockroach, and the hostile treatment from staff, our last night was ruined.

I sincerely hope Iberostar addresses these issues — particularly the urgent need for training in respectful, solution-focused customer service, and the importance of delivering on the quality promised. No guest should be treated the way we were, especially not in a hotel of this caliber.

Im November 2024 haben wir bei Iberostar für Oktober 2025 einen Aufenthalt im Iberostar Waves Pinos Park auf Mallorce gebucht. In der Zwischenzeit haben wir erfahren, dass das Hotel offenbar für Renovierungsarbeiten geschlossen wird. Seit über einem halben Jahr vertröstet man uns im Hinblick auf eine Umbuchung. Jedes Mal heißt es, man habe noch keine weiteren Informationen. Ich finde das Vorgehen absolut unverschämt. Es ist mittlerweile Mai 2025 und angeblich wissen sie noch nicht, ob im Oktober 2025 das Hotel geöffnet hat? Das ist für eine Gruppe in dieser Größe wirklich erbärmlich. Wir werden in Zukunft sicherlich kein Hotel von Iberostar mehr buchen. Derzeit hängen wir komplett in der Luft. Die Antwortzeiten sind zwar kurz, aber inhaltlich helfen uns die Rückmeldungen kein bisschen weiter. Ich bin sehr enttäuscht!

Stayed at the iberostar waves Las dallas. Chucks of wood out of cupboards . Rotten wood pealing of bathroom door all on the floor . Hairdryer blew up in someone's hand . Door entry did not work couldn't get in room . Had enough after long day out. Had to pay for upgrade. Wen I said I wasn't happy they agreed to give me back my 60 euros upgrade fee ... if I signed a compensation form to be quiet and not publicly annnounce the problems at this hotel. I read this in descrace and said no way . It should of said refund . I did not sign this and they gave me my refund. With a receipt. I am taking this further ... most of the staff were amazing .. I said hello to everyone everyday adding to my review . There was constant cannabis vaping around the pools and children's pool . Vaping was aloud everywhere.