IBAS - Independent Betting Adjudication Service Arvostelua 

Very happy with this service. It’s great to see there are independent services like this that are willing to help customers like me who have been unfairly treated by betting companies who simply don’t care. All they are willing to do is take your money. My complaint has been a win for me, now I’m just waiting to hear back from ladbrokes to get my winnings from a bet that was unfairly voided. Thank you so much for your help & support!!

Can’t believe the bad reviews IBAS has received on your site I had a dispute with Betfred regarding best odds guaranteed which they would not settle correctly wanting to erroneously invoke rule 4s.James Ironside took up the case and I was paid in full within one week of submission couldn’t be more pleased.

I was in the state of bewliderment and without realistic hope after failing to get any response in dispute to the late bet. I thought a few times whether it worth contacting IBAS and finally did. It yielded fruitful results and justice was prevailed. I understand it was precision in understanding the dispute and regulations that made my dispute win. I am thankful to IBAS as organisation and staff Ron and James who dealt with it very carefully and made the impossible a possible. Even if I had not had a positive outcome of the dispute but still felt respected and cared for by the IBAS staff. Thanks to Ron Hearn and James Ironside.

You know the old saying, all p***s in the same pot.
Here's my email to IBAS and their reply.
Dear Sirs,
I recently had cause to complain to skybet with whom I had an online betting account. The customer service executive for the company was not helpful at all and closed my account. The balance was transferred back to my bank but the outstanding post bets were not. I asked for these bets to be refunded to which I was told that the bets would be honoured and if they won I would have to contact their legal department to arrange payment. I find this unacceptable and further to my dismay I have now found out that they have blocked me from opening any accounts with any other bookmakers. I find this disgusting behaviour and I want my post bets returned and this ban lifted. If my wishes are not carried out and fulfilled I will take legal action against Flutter PLC/skybet and I will file a formal complaint against IBAS and report the matter to my MP to bring the matter of regulation to the Houses of Parliament. In view of the publicity betting firms are having at the moment I don't think the house will ignore my MP's calls for action and regulation to be tightened.
It just goes to show that the reviews on Trust-pilot are justified in what they say about skybet. What is the point of having a customer service department if all they do is fob you off and ban you from all gambling sites? It just shows how we no longer live in a Democratic country and have no rights to our opinions.
Absolute disgrace.

IBAS replied:-
Thank you for your email this afternoon.
I am sorry to learn your relationship with Skybet has clearly disintegrated – it’s not clear exactly why, other than you mention a right to an opinion. I presume the other bookmakers you refer to are sister companies of Skybet – eg Betfair, Paddy Power, Pokerstars etc

You indeed have a right to an opinion, equally companies have a right to decide who to offer an account to. No outside party would be able to intervene. Skybet also seem to have given you a route to secure any resulting winnings. Any legal action is entirely a matter for you, but I would advise you take careful advice before embarking on that.

IBAS will be unable to assist you further.

Yours sincerely

Jim Cremin
Submission Assessor

I ask you what is the point of having an ombudsman when they don't even look into your complaint. I will now take my case to my MP and on to Parliament.

Update 28/3/22
Has anyone from IBAS even taken the time to read through the reviews on here pertaining to skybet? How on earth can you ignore these complaints? My MP is now going to ask questions as to the role of the ombudsman in cases where there are overwhelming complaints against a company. I found 3 good reviews about skybet on here and I am not sure those are from genuine people.

Hi my name is Pritesh prasad some sports betting app has blocked my withdrawal money on some reason but IBAS resolve my problem….thank you IBAS🙏🏻🙏🏻🙏🏻

I had £2,300 winnings confiscated due to using a third party card. The casino were point blank refusing to payout. I emailed ibas and was replied to almost instantly. I was assigned a case worker who (James ironside) who was so efficient. Because of the panels intervention, the casino agreed to pay the winnings and I have just received the money into my bank. Without IBAS help, I would not have got those winnings and I am so grateful for this service. Thank you again for your support.

I raised a complaint about Karamba in February 2019. I was advised by e mail that my complaint had been accepted and the running time was between 12-14 weeks. By February 2022 I had not received an outcome so e mailed asking for an update. I did not receive a reply. I then followed the official complaint process to raise a complaint, I am yet to receive even an acknowledgement of my official complaint some one month later. If IBAS were not willing to investigate my concern with Karamba they should have said so at the time so I could have explored other possibilities!

I had a issue were a book maker took a bet but refused to pay it out as they said I was late doing the bet.

The case manager, James Ironside, was able to get the bet paid out and the case resolved to my satifaction. He was very professional and courtious.

I was given a turn around time from James of 10 weeks but everything was resolved in less than 4 weeks.

I would recommend IBAS to any punter who has a dispute with a bookmaker as they are impartial and fair.

Typical ibas only take on cases when they no they can worm it around to side with the gambling company’s check there reviews seems like they only ever take action against duplicate accounts cases there a waste of time only side with the gambling businesses not interested in helping people when they get robbed clearly I had to put my DETIALS in THERE system how can they not pick up duplicate accounts on creation?

Absolutely spot on, efficient service, sent correspondence on Friday received an an email same day from Mr Cremin who was concerned , supported me through the process and by Monday evening they had rectified my decision.

Ich hatte einen Fall, bei dem Ron Hearn mir sehr viel geholfen hat. Der Anbieter b-bets hat mir einen Bonus offeriert, bei dem der Rollover nach 14 Tagen erfolgen sollte. Kein Problem dachte ich. Lustigerweise entschied sich b- bets aus dem Deutschland- Geschäft mit Sportwetten auszusteigen. Jetzt hatte ich einen Rollover zu erfüllen, aber keine Chance mehr Wetten zu platzieren. Durch die Vermittlung von Ron hat sich b- bets dann kooperativ gezeigt und mir das komplette Geld zurück bezahlt ( obwohl ich schon etwas verloren hatte. Das war dann auch sehr fair von b- bets, jedoch ohne den Einsatz von Ron hätte b- bets mit Sicherheit nicht eingelenkt.

Ron Hearn gave me some really good advice in how to respond to the bookmaker which resulted in them settling my bet with an act of goodwill

Complete waste of time. I was told they would solve my issue within 12/14 weeks but it has been well over 8 months. I have been emailing them every 2/3 weeks for any updates and I am being told the same thing over and over again (the case manager is working on it blah blah blah). There should really be a different governing body to make complaints about IBAS as they clearly do not care.

beyond useless - do not pursue anything, no one answers the phone. Cannot action the clearest flagrant cases. Can only be a quango. This one needs to go on the bonfire.

. I initially thought they were going to help but eventually sided with bookmaker which I thought was impossible.
The bookmakers kyc system blocked my deposit method which was my husbands PayPal account we use for eBay. The following day they emailed me and said they have unblocked the kyc system and I can now deposit and play. So I used the PayPal account they unblocked and encouraged me to deposit with. After winning bits and bobs on everything from horses to poker and slots I tried to withdraw 400 pounds. They closed my account and said I was using a third party deposit option. ( The one that they unblocked from the kyc to allow me to use and encourage me to use ) If I lost all my deposit , I'd of never in a million years got it back. If that would be the case the bookies owe me thousands on other sites for using hubbies PayPal. Betfred are frauds too. They didn't give a reason why they closed my account and didn't reply until ibas was involved and then it was pure lies.

Didn’t review or respond to initial complaints.

Sent a canned statement about Mecca Bingo and sided with them.

They’re funded by the piper who calls the tune.

Always side with the bookies!!!

They believe bookies lies during disputes, and also agree with the bookies ridiculously unfair and unreasonable terms and conditions.

This company is useless and is just a front for the bookies themselves.

Total corruption!

I had an issue with skybet last September over a bet.
As skybet would not pay up I took my complaint to IBAS last october (2020) initially they were helpful and said they usually take about 6 weeks to adjudicate on bookmakers complaints. I heard nothing for 3 monthes so I contacted them and they said covid19 was slowing there response times up.
I waited a further 6 weeks without response and then e mailed them and they said they would have a decision within 4 weeks. Another 6 weeks passed and still no response with a decision. By then 6 monthes had passed and it was the end of april without any resolution. I have e mailed them 4 times since the beginning of May and not once has any of my e mails been answered. This is outrageous as they are meant to be an arbitor between punters and bookmakers!
Beware with IBAS as it is just another arm of bookmakers protecting there money and they do not care about punters and there complaints.

IBAS is very biased towards the gambling companies no matter what the case as they get paid from them that's how they are still around

this is a clear breach of the gambling consumer rights and i will be getting the government to look into this, Ladbrokes also breached it back in 2019 as their terms and conditions are very unfairly weighted against the consumer which ibas used in their defense to fight against my case which resulted in me losing and no outcome apart from me making a loss for no reason, I will also be bringing this up in my meeting in 3 weeks with the head of the government gambling commission, I will also be having them look into the corruption in IBAS, I hope 1 year from now the reviews will take a opposite direction for the good and everyone will be happy but it all depends on the next three weeks i guess

They work for the bookies and will not help you. Try ringing them with a gambling query and hear it for yourself.