IBAS - Independent Betting Adjudication Service Arvostelua 

Don’t waste your time with IBAS they refuse to deal with complaints as make out not transactional.

They are quite happy for casinos not to meet expected Customer service levels, casinos operate in an unfairly manor and not follow up to assistant all in getting casino to refund. In my opinion always side with the casino.

Casinos complaints advise you to speak to IBAS as reached deadlock and UKGC advise the same yet they do not take on complaints as mentioned above. The casinos know this so a win win for both. Advice do not use this firm they do nothing an ADR should do you are better starting a legal case or use resolver

Five months of waiting and they find in the bookies favour as always

Waited 10+ weeks for a response to receive less than a three page response from them to not uphold the complaint. They disregarded most/all evidence sent in plus gave me no updates when they were taking longer than the wait times until I asked them to update me. Service was shocking and like the rest of the reviews they don’t side with the punter at all so don’t waste your time. Paddy clearly scammed me out of money but they don’t care about that since I’m not putting money in their pocket.

James Ironside from IBAS was so professional and supportive of my dispute with Bet Fred and I can’t thank him enough as he could see I had a strong case and yes I made a mistake righting my bet out.
But it could clearly be seen what I meant.
And it was a great outcome thanks to James and Bet Fred honoured my bet in full.
Thanks again James
Regards
Gordon J

Abysmal to say the least.

I submitted my case to ibas with very strong evidence of miss-leading information and lack of transparency.
IBAS is industry funded, they are paid by the very operators you are claiming against. Without the operators money, their business operation wouldn't be possible. So impartiality is compromised, they will award in the favour of the customer in small amount i imagine to be seen as impartial. However, this sum was for £29,533.. and its clear as day that they would never award this amount to a customer. My evidence was clear cut, i had videos, screenshots clearly showing the operator breaking the laws of gambling which directly impacted me in not receiving my winnings... the case couldnt have been any more stronger. My advice is not to use this service and go straight to the UKGC, they dont deal with individual cases, but they will fine the operator and come down hard with them. i'll be looking to petition that IBAS are removed as an ADR in hope that the adjudication process is handled by a similar body to the UKGC. A fair, impartial body that works to protect customers when gambling, as a pose to companies funded by these companies who are cheating people of their money. I will be appealing the decision and taking legal action. I will also be contacting the UKGC. Operators have been fined millions of pounds for the very same violations that has occurred here. So i will look forward to the investigation into the operator and the decision making from ibas too.

Also, when you try and call up to speak with someone at ibas, you will reach someone who comes across fairly rude and abrupt, no customer service courtesy, and complete lack of knowledge of the process.

It took over year but its worth i got my thousands of pound back thanks to james

I was advised to open a case with ibas as I used my mothers card to deposit at one time when my payment card would not go throw
other times I have used my own card on this occasion when I used her card I won 1800.00 of which they would not pay due to using a third party card on that occasion even though they took the payments from her account fine

Ibas had already helped someone get there money due to this problem which is why I was recommended them but for some reason my claim has been turned down!!

I don’t see how they can decide a yes for someone else but a no for me makes no sense at all
It was the same thing that happened to both of us so why can I not have my money
Obviously one rule for one person and one rule for me !!
James ironside decided he could get his winnings fine even though he used a third party card like me

There happy 5* review is even on trustpilot below for getting there winnings and thanking ibas for getting his money to him

Disgusting company don't care about their customers if your spending or even winning just wait for the constant spam emails and notifications to try and get you back on to keep betting how they legally get away with it is beyond me they don't listen and don't care and lie stay well away from them.!

Got my case completely wrong

I won’t say IBAS sides with the Casino as I’ve seen reviews of them being fair and just, but I believe they’ve got my case horribly wrong.

Deposited £1k of my hard earned money to SpaceCasino and risked my funds and managed to make it to £2k. As you know, doubling your balance is not easy and took risk and was extremely happy with the outcome.

Already passed verification checks long before I played and went to withdraw feeling great.

2 days later, my account was closed

They never paid out after months of not hearing a solution and the reasoning was ‘I breached terms 3.5 Suspension and Closure by SpaceCasino’ which made 0 sense.

Gave all evidence to IBAS and sided with SpaceCasino for reasoning of ‘detected abnormalities in documents’ & ‘evidence of forged documents’

I’ve never forged a document in my life?
They know I’ve sent original copies of my identification, address & bank statements all in my full name and current address. I’m extremely confused as to what is forged. Show me the ‘forged documents’ and I will FaceTime you the original copy, completely identical to the documents SpaceCasino holds, while they’re right beside my face.

I use these same documents for bet365 and Betway with no problems, because it’s MY OWN personal identification, address and bank statements.

I work hard for my funds and it’s absolutely disgusting and vile to lose this knowing you’ve done absolutely no wrong.

IBAS never asked SpaceCasino to see these documents of mine or anything because they are all 500% accurate. Not fair at all & absolutely gutted £1k has been taken from me for an insane judgement.

This happened in November but my chest won’t let hard hours of work be stolen when I’ve followed rules and done no wrong. Will be looking into using my funds to take this to further solicitors as I still have all evidence.

IBAS I’m really appalled with this service, I wouldn’t mind losing my case against SpaceCasino if reasoning is just. Claiming you’ve seen ‘abnormalities in my documents’ is just insane. I would also need to contact my Work place, NHS, GovUK and cancel my abroad holidays since apparently my documents are all ‘abnormal’.

Extremely incorrect judgement to make.

I won 2100 on coral and they shut my account down and seized my winnings after I sent them all the documents they asked for I contacted ibas and they were great I dealt with Ron great and quick communication and I also got my winnings back thanks to Ron. Ibas thank you so much

Horrendous
I provided evidence from 20 different sources my bet was a winner including opta. They have still found in operators favour. The company like the industry is corrupt

Had an absolute nightmare with William Hill, but Angela and the IBAS team were incredible—they sorted everything out quickly and professionally. Highly recommend their services!

William Hill’s dodgy practices make me question how they’re even allowed to operate. Without IBAS, I would have been completely screwed. Huge thanks to Angela and the team for fighting for fairness!

#IBAS #FairPlay #WilliamHillScam #HighlyRecommend

Third party my arse. I was clearly ripped off by the bookmakers who refused to pay out and IBAS sided with them.
Do not trust. Trust your instincts. Where lots of money is concerned , genuinely so is corruption.

I struggle to believe that IBAS operate with any kind of impartial involvement. In my complaint they used generic terms, the sort you might use at the pub with friends.

Their idea of a resolution was a £10 free bet, which was issued with 24 hours to accept. They only advised me of this around 2 weeks after the free bet resolution had expired. How they expect somebody to know and accept this without being advised until significantly later is beyond me.

I have had the pleasure of using IBAS on two occasions, and both times they resolved my issues to the highest standard of satisfaction. On my first case, Ron Hearn proved to be an absolute star—his professionalism, expertise, and dedication were truly second to none. For my second issue, the ever-lovely James Ironside stepped in and once again delivered a brilliant result, ensuring the problem was fixed with care and efficiency.

IBAS consistently demonstrates why they are such a trusted authority in the industry. While they understandably cannot support every case, in matters where common sense and fairness prevail, they always work toward a suitable and balanced solution. Their diligence and expertise shine through at every step.

A key piece of advice: never accept a bookmaker’s initial offer if you feel it is unfair or wholly inadequate. Instead, turn to IBAS for guidance—they provide an invaluable service for punters and give you the confidence that your case will be reviewed with impartiality and care.

Thank you once again to the IBAS team, especially Ron and James, for your fantastic support. I would not hesitate to recommend IBAS to anyone seeking fairness and resolution in disputes with bookmakers.

No surprises with the total number of bad reviews left by this company, it is plain and obvious that they are in bed with these betting companies.

Had a situation where a card total bet was paid out - following a second yellow card resulting in a red card (over 5.5 paid out)

Had the exact same issue where a red card was awarded and they refused to pay out - they cited "the bet was resettled as a gesture of goodwill" NO IT WASN'T. It was simply resettled with no word of any gesture.

They are slow, inefficient and quite frankly rude - i shall take the case within the UK court system and request that their practices are also looked into.

I was owed 11,775 from magricred casino , I was paid in under a week and during the Christmas holidays thanks to IBAS , the man who helped me was ron, THANK YOU RON .

Give Ron a pay rise ;)

First class service they do exactly what they where set up to do, I leave you to work out what that is, as you soon will be aware of as soon as you make contact with them……….

Reading their responses to negative and critical reviews. There's definitely an aura of arrogance with IBAS and lack of respect for those who come to them for assistance. Plus always believing they are right and knowing there's no body to prove them otherwise. Quite alarming for a service like this to handle complaints at the next level when going through the betting company itself doesn't work

My experience with IBAS and, specifically, Mr Ironside, has been second to none.

In July 2024, I lost a significant amount of money as a result of an unexpected error on the Betfair platform, which they refused to take responsibility for when I contacted them directly. It took me a while to lodge a case with IBAS as I was shaken by the experience, and was reluctant to revisit it. From the very beginning, Mr Ironside put me at ease and his communications were clear and respectful. Having never experienced the process before, I sought his advice and he was always impartial and professional, guiding me through the correspondence with Betfair and trying to find a solution. Together, we went through a series of negotiations with Betfair who, last week, finally repaid the entire amount I lost. I am absolutely delighted and thank Mr Ironside and his team very much for their diligence and dedication to my case.

Having read some of the reviews on this site, I was hesitant to even proceed with a case because it appeared that it would be a waste of time. Now, I can only assume those reviewers are angry that their cases were unsuccessful and this is reflected in their reviews. My experience has been quite different and I would encourage anyone who believes they have been unfairly treated by a bookie to file a case with IBAS. I can unequivocally say I felt supported by IBAS and not once did I feel they were in favour of the bookie. It has been a reassuring and positive experience for me from the start.