Hush Hair & Beauty Arvostelua 28

TrustScore 4/5 tähteä

3,9

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I've been going to Hush for years now and the service is always impeccable. Friendly staff, lovely atmosphere, and a generous price point for such high quality services. Every time I go, I leave happy... Näytä lisää

Saanut 5/5 tähteä

I’ve been coming to Hush regularly for several months now and I’ve always been very happy with my cut and blow dry. Chris is very professional and his work is meticulous, not only that but he’s a genu... Näytä lisää

Saanut 1/5 tähteä

I had two treatments with hush hair saloon one was in September 25 and second was in May 26 (recently) both was nano keratin treatment. I was so happy with first treatment and the results were amazin... Näytä lisää

Saanut 5/5 tähteä

Haven’t even got my hair done yet but just having a consultation done and getting there they were so kind and professional I got a little lost on the way there and they helped me get there and... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kampaamo
  2. Kauneushoitola
  3. Kasvohoito
  4. Hiustenpidennysteknikko
  5. Karvanpoisto laserilla
  6. Kampaaja

Yrityksen kirjoittama

HUSH HAIR & BEAUTY — Birmingham City Centre HUSH Hair & Beauty is an independent, modern salon in the heart of Birmingham offering expert hair, beauty, laser and aesthetic services, plus a private hijab‑friendly lounge for added comfort. Our Services Hair Colour -https://www.hushhair.com/hair-colour-birmingham/ Hair Extensions -https://www.hushhair.com/hair-extensions-birmingham/ Balayage -https://www.hushhair.com/hair-news/what-is-balayage-hair-colour/ Keratin Smoothing-https://www.hushhair.com/keratin-hair-smoothing-birmingham/ Gent’s Hair -https://www.hushhair.com/hush-for-men/ Aesthetic Treatments -https://www.hushhair.com/aesthetics-treatments/ Laser & Skin Treatments - https://www.birminghamlaserclinics.co.uk/ Salon Offers-https://www.hushhair.com/offers/new-clients/?source=AB


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

28 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 25 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent service after being a regular customer for years

I've been going to Hush for years now and the service is always impeccable. Friendly staff, lovely atmosphere, and a generous price point for such high quality services. Every time I go, I leave happy and accommodated to what I wanted. My usual hairdresser, Chris, is always kind and understanding and makes me feel welcome at the salon. Highly reccomend!

2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A very happy customer.

I’ve been coming to Hush regularly for several months now and I’ve always been very happy with my cut and blow dry. Chris is very professional and his work is meticulous, not only that but he’s a genuinely nice guy!

29. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I had two treatments with hush hair…

I had two treatments with hush hair saloon one was in September 25 and second was in May 26 (recently) both was nano keratin treatment. I was so happy with first treatment and the results were amazing even after 3 months shiny silky that I didn’t need straightener for my hairs but this time it was a disaster my hairs got dry and like it’s burnt and so rough even though this was for smooth and silky . After one wash my hairs getting dry and rough . The charges for the treatment is quite expensive but the treatment is not worthy. Whenever I looked into my hairs I got hurt.

9. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Not impressed with the consultation for…

Not impressed with the consultation for a keratin treatment. Left with a negative impression of the keratin thingy, which is what the consultant called it, after he gave me a thoroughly unsatisfactory consult of the treatment whilst rushing me back to reception to conclude the details. He seemed quite clueless himself.
Firstly he was 20 minutes late to see me and I was sat waiting in a cold, shoddy looking room in a rather tatty salon which needs a complete renovation. Then after 3 nervous staff members calculated the price and I was told the keratin treatment would cost me upwards of £800 as I have very long thick hair, plus products and cut would mean I would end up spending around £1000 for a treatment that wouldnt even get me desired results. How do they justify charging so much so a treatment that gives half measured results and only lasts a few months? Needless to say I wont be getting the treatment done from this place and after all the negative comments about the rude staff, state of the salon and service I wont be returning again.

6. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Hair cut/ style

I had my hair coloured (highlights with root blend) and a cut and style with Victoria. I felt listened to and at ease as soon as I had my consultation, giving me advice and personalised to my preferences! Throughout my appointment, Victoria gave me constant reassurance and acted with patience!
The whole experience was great and very relaxing, my hair has never looked (or felt better)!!

6. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Victoria did my hair and made me feel…

Victoria did my hair and made me feel very welcome in the space. She is lovely to chat too and makes getting your hair done a lovely experience.

27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Hush Hair & Beauty-logo

Vastaus yritykseltä Hush Hair & Beauty

Thank you so much for your lovely feedback Mollie.
We’re delighted to hear that Victoria made you feel so welcome and that you enjoyed your time in the salon. She truly loves creating a relaxed, friendly experience for every guest, and your kind words mean a lot.
We look forward to seeing you again soon.

Saanut 5/5 tähteä

Amazing staff !

Haven’t even got my hair done yet but just having a consultation done and getting there they were so kind and professional

I got a little lost on the way there and they helped me get there and were so sweet about it.

If you are neurodivergent I definitely recommend this place as they were super patient and didn’t judge me whatsoever as I was explaining what I wanted to be done.

Can’t wait to get my hair done here !!

24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Hush Hair & Beauty-logo

Vastaus yritykseltä Hush Hair & Beauty

Hi Cyrus ,
Thank you so much for this incredible feedback! We are so happy to hear that you felt welcomed and supported from the very first moment you stepped (or called!) through our doors.
We know how stressful it can be when things don't go to plan—like getting a little lost—so we’re just glad we could help get you here smoothly. It means the world to us that you felt comfortable and heard during your consultation. Providing a patient, non-judgmental space for all our clients is so important to us, and it’s wonderful to know that resonated with you.
We honestly can’t wait to see you back in the chair for your actual appointment!
See you soon!

Saanut 1/5 tähteä

My wife got a bad haircut with this…

My wife got a bad haircut with this salon. The owner told her they are sorry and they would refund. They stopped replying to her for a week. My wife shared her experience online - saying the refund hadn’t come. I called up to discuss with the staff and find out - the owner told me because my wife shared pictures of the hair they messed up online and “tried to handle it herself” they refused to fix or refund it. Awful business and awful owner.

12. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Poor service

U had a skin patch test booked which was then moved because the stylist wasnt in, and I then booked an appointment after a consultation waited a week! Only to find out the stylist has left a day before my appointment. Do not recommend.

7. lokakuuta 2025
Oma-aloitteinen arvostelu
Hush Hair & Beauty-logo

Vastaus yritykseltä Hush Hair & Beauty

Thank you for taking the time to share your experience. We are genuinely sorry to hear about the frustration and inconvenience caused by the scheduling issues and communication problems you described.

We would like to clarify two key points in your review, as we believe there may be some confusion regarding our standard procedures:

Patch Tests (Walk-in Policy): For all skin patch tests, we operate a strict walk-in policy. These safety checks do not require a booked appointment, and clients can come in at any time during our business hours to complete them quickly. The requirement for a consultation and a week's wait sounds like it was connected to a full service booking, which is separate from the mandatory patch test. We regret that this distinction was not clearly communicated to you.

Staff Employment Status: We can definitively confirm that no stylist or staff member has left our employment during the time period mentioned in your review. All of our team members remain active with us. We sincerely regret that you were misinformed about this, which led to the cancellation of your expected appointment.

We sincerely apologize for how you feel following these repeated administrative setbacks. We are truly disappointed that this confusion prevented us from actually welcoming you into the salon. We would love the opportunity to provide you with the professional service our existing clients expect, rather than receiving a negative review from someone who has yet to experience our work.

If you would like to schedule your service again, please contact the salon manager directly so we can personally oversee your booking and ensure a seamless experience.

Saanut 5/5 tähteä

Place to be!!

Wow. The staff made you feel so welcome. You get professional treatment and advice. Hot cup of tea a card key ring and a easter egg. You really feel welcome as a client. This is my hairdresser to go to.

29. maaliskuuta 2025
Oma-aloitteinen arvostelu
Hush Hair & Beauty-logo

Vastaus yritykseltä Hush Hair & Beauty

This feedback truly means the world to us. Thank you for recognizing the professionalism and dedication of our staff. We strive to provide expert advice along with a genuinely welcoming experience, right down to the hot tea and the little surprises! Knowing you feel welcome as a client is the best compliment we could receive. See you for your next appointment!

Saanut 3/5 tähteä

Lovely People, poor product

I was looking for a unique style and this salon was recommended to me.
I had an initial consult with Chris for tape-in extensions. He is a lovely lovely man and I was v excited to come back for my actual appointment. (I was quoted £150 for one pack of hair and £100 for labour - everything is priced separately.)
Everything went alright on the day, however the hair quality was quite plastic and looked very fake, especially for the price I paid. It also had a chemical smell to it. At the fitting appointment I was impressed with Chris’s professionalism and skill, however the hair and tapes were rubbish, he replaced the tapes on a few while I was there - just 2 minutes after they were installed they were falling out. I needed 2 packs of hair in the end (£300 total) and I was as happy with the look, just wished it was with better tapes and hair. I was told the tapes will last 4-6 weeks. I made another appointment for 4 weeks to have them refreshed.
I was very saddened when after 3 days almost half had fallen out and the rest came out when I washed it for the first time after 6 days.
I emailed the salon to advise and ask if they offer any other extensions. I was told they didn’t and no further help was offered.
I had such high hopes considering their reputation. The people were lovely and helpful, but the product was very poor quality. It was only afterwards that I saw on their website all new clients receive 30% off. This was not offered and nothing mentioned.

12. joulukuuta 2024
Oma-aloitteinen arvostelu
Hush Hair & Beauty-logo

Vastaus yritykseltä Hush Hair & Beauty

Thank you for taking the time to share your feedback, and we're so glad that you felt welcomed and excited about your unique style consultation with Chris, whose professionalism we are very proud of.

We are disappointed to hear that the texture and adhesion of the specialized hair product did not meet your high expectations or our usual performance standards, and we sincerely regret the rapid failure you experienced with the tapes. We want to clarify that our new client 30% promotion applies exclusively to cut and color services and not to specialist work like extensions. These technical services are priced based on the individual cost of high-quality components, where each pack of hair carries its own separate price, similar to any professional product used in the salon. We take all feedback regarding product performance and client communication seriously as we continuously strive to improve our service.

Saanut 5/5 tähteä

I love going to HUSH Hair & Beauty


HUSH is a fantastic welcoming salon, i love coming to my appointments! All the staff are so friendly and Chris always does an amazing job with my hair!! I can't recommend HUSH enough and especially Chris!

15. tammikuuta 2025
Oma-aloitteinen arvostelu
Hush Hair & Beauty-logo

Vastaus yritykseltä Hush Hair & Beauty

That's wonderful feedback! We're thrilled you find HUSH such a fantastic welcoming salon and we'll be sure to pass your high praise along to Chris—he's absolutely brilliant! Thanks so much for your kind words and recommendation!

Saanut 5/5 tähteä

Amazing!

I've been using HUSH for many years and their staff and hair & beauty services are fabulous!

Had a long awaited hair cut by the co-owner/founder James, who is very talented and leads a professional team of stylists.

The front of house (reception) team are brilliant and make you feel very welcome and relaxed too.

Thank you James & Co and I'll see you all very soon

20. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Laser hair removal with Tina

I’ve been going to Tina for a few months now for laser hair removal and I’m so pleased with the results. I’m on my 6th session now and I’m almost hair free! Tina is professional and knowledgeable and I’d recommend her to anyone wanting to try laser! :-)

20. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

James did my hair this morning

James did my hair this morning, and I'm delighted with the cut and colour. He took time to discuss what I wanted and took me through all possible options. Everyone was kind and welcoming, and the salon is spotless and for a busy salon very relaxed. The whole experience was lovely and I feel fabulous. Thank you!

20. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Dishonest, vile staff working out of a dated scruffy salon

I booked an appointment with Hush for a keratin blow dry after seeing an offer on Treatwell. When you go on the app it advertises it as a discount for last minute appointments (in this case next day). I checked that this was the case by checking the price of the same treatment if I were booking a week in advance and it was the case that there was a discount from £220 to £87 which I thought was great. I live 45 minutes from the salon and have a baby so I arranged a baby sitter for the day so I could have some me time. Upon arriving at the salon it is quite a strange environment not a typical salon layout and a bit scruffy but the staff were friendly. I was quickly met by James who I had booked to do my hair. James was really friendly. He washed my hair and rough dried it so obviously as expected it was a frizzy mess pre treatment. He then said he would be back with the treatment. At this point another man who I now know to be Daniel the co owner of the salon came over to me and told me that the price I had paid on the app was only for labour and that it was actually an extra £260 ONTOP of the £87 for the treatment. My local salon charges £200 for the same treatment so I know that this is about the going rate. I questioned this and said it is advertised as last minute appointment on the app and furthermore no other hairdresser would charge £220 (the normal price of the treatment) for labour which involved putting on the treatment and the blow dry. He became quite defensive and asked me to show him the app saying there should be a description that says this - I did and there is no description. He then tried to say they would do it for £200. I would happily pay this but not after someone tried to mislead you. They get you in the chair all nice and friendly, mess up your hair so you look a mess and then try to rip you off. I would imagine that with the 2 of them standing there pressuring people many people go ahead out of embarrassment. Daniel then said to me James wouldn’t try and rip me off, I said James had been nothing but lovely and I’m not directing it at him I’m directing it at the salon in general. Daniel then said James was the business owner - which is also only half true and this Daniel guy also owns it. It appears these 2 have some kind of good cop bad cop act going on. Needless to say I walked out. They should honestly be ashamed of themselves. You can not leave a review on Treatwell if your treatment doesn’t go ahead so I would imagine this has happened a fair few times. I am just hoping they don’t charge my card on file and I will need to do a charge back through my bank.

It seems that Daniel is vile to everyone according to these reviews. The salon is dated as are the staff, can’t imagine them being able to do anything distinctly premium.

14. elokuuta 2024
Oma-aloitteinen arvostelu

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