Hudson Reed UK Arvostelua 

Customer service is non existent with Hudson Reed. After emailing them a year ago with a basin tap which was 2 years old and had gone green and the metal was bubbly, they asked for proof of purchase. Which I supplied they very promptly sent me the wrong tap a bath tap not the basin tap then the problems began I asked them for a returns slip they told me to put it the original packaging and put return to sender I explained that the box it came in was falling apart and I had thrown it away. A few weeks later I was told that they would refund me my postage. They said they would send the basin tap when they received the bath one back. Eventually I received the postage refund and then I waited and waited but nothing. I finally found a phone number for them and rang them to be told the tap is now discontinued. It would have been available last July the lady I spoke to said after going through all the emails she couldn’t understand why the tap had not been sent to me. Offered a replacement but as I pointed out it would not match the original bath tap. Could not offer a refund as we bought it from Victoria Plumb I now have to contact them to ask for them to request a refund from HReed then VP will then refund me. As of with a lot of things in this COVID times things are slower than usual, but this is not on. I would not recommend this company. As we now have to replace the original bath and basin to get them to match. Thank you HUDSON REED for nothing.

Purchased Hudson Reed taps as was advised that they were of excellent quality. These taps did not last the test of time, found them to be of poor quality and need replacing within 4 years. Customer service truly disappointing.

I Purchased a Hudson Reed 1100 x 800 apex shower cubicle from a different company online that sell Hudson Reed products a months ago and have only just got round to fitting it to find that there were two springs missing from the bottom rollers.

I asked the company that I brought it from to provide these springs as they were missing and I was told that it was out of warranty as I needed to inform them within 7 days of purchase of any issues! (Terrible Service)
I then searched endlessly in plumb centres etc to find a suitable spring but with no luck.

I then contacted Hudson Reed them selves and spoke to a gentleman called Thomas, he was very helpful and informative and has sent out the springs for me free of charge.

Great customer service, thank you 👍🏼

Thank goodness I paid a bit more for my shower and bathroom fittings from Hudson Reed. I was having terrible customer care problems with the online store I had purchased it from after once fitted an issue with the shower valve was identified. Hudson Reed were quick, helpful and I even got to speak to a lovely lady in the technical team who ensured a replacement was sent out. Thank you do much and if you are ever thinking about getting cheaper no name brands from online stores. Think again! I would recommend this brand and their fantastic support team and customer service. Even through COVID!

Tom Pearson was excellent in his response. I phoned him after having a real problem with the wholesaler when we were trying to get a small part replace. The wholesaler was very bad and I phoned Tom who looked up our record and resolved the problem within five minutes. In future as a company I would like to deal direct rather than go through a wholesaler.

G Ellis

FAO Tony
Further to your message 4 days ago, you advised me to contact services to arrange the faulty parts. I duly did referencing your message and received this response on 18.09.20.

Morning
We can send the parts no problem but they are chargeable as previously stated
Deborah

Tony, can you please deal with this directly.
Thx in advance
Peter

i purchased a Hudson Reed interval thermostatic shower in 2016. It is an expensive shower. I am having trouble with the water jets. I rang Hudson Reed and they said i needed a new shower diverter. i asked them to order me one and they said they do not stock them so i have a shower with a 20 year guarantee you can not get parts for. The 20 year guarantee is not worth the paper it is written on. I would not buy a Hudson Reed product again. This product is still advertised for sale on the Hudson Reed website. I cannot see how they can continue to sell a product for which they do not supply spare parts.

I purchased a tap from this manufacturer , the red print has come off and the blue print remains (these Colours distinguish Hot and cold) the red has come off after two weeks, however the blue remains and I have been told they will not replace as it is the cleaning products I have used That have removed the red print but worked perfectly on the blue . I am not able to add a photo!! Absolute joke of a company

Dreadful customer service and product. Avoid using.
I have a shower that leaks from the valve, so I contacted the technical team to ask them to send me some technical info so that I can fix it. The eventual email reply was useless. A part number was stated but when I tried to look this up on their website no info could be found. Also the quality of the prophecy shower is terrible. The black outer coating is chipping away in quite a few places when I asked advice regarding this, considering they promote a 20 guarantee, I was told it was down to the way I clean it! As customer service had Not actually asked how I was cleaning it I feel their assumption totally inappropriate. Costly mistake avoid this company.

Rubbish bath filler, E358, leaked via plug waste cable and cable housing sump by drain. In my desperation I’ve order another one to see if it works due to install needs.

We are now a year in trying to install an en suite. We have chased and chased! We finally sorted our shower with damage to the below bathroom. Now have a damaged tap which may I add has not been used apart from me wiping a cloth around it. It has started peeling! The tap has been discontinued ordered a different one and this has arrived with a large dent in it! I hold my hands up at the quality. We have tried to buy UK product. It is not a cheap product but I have a bathroom from heritage which is 17 years old and looks better than this! We now have to send this back and are no near forward to using our en suite fully! The bathroom was not cheap and it is more a disaster zone than enjoying it! Would never used Hudson Reed products again if we were doing our bathroom again! You will not carry on trading if this is not resolved!!!

I could weep. We fitted 3 new bathrooms with Hudson Reed products in 2019. All 3 hand held showers drip. 2 overhead shower heads have literally blown off on being turned on hitting the shower occupant on the head. We’ve taped over the valve with a sign say ‘ do not use DANGEROUS’ I’ve had to replace one sink tap which endlessly dripped and Hudson Reed didn’t even reply to my email. . The equipment is all loose and, I now see, cheap, of low quality and a huge expensive mistake.
I need a H R qualified plumber to come and see for themselves. I spent thousands and less than a year after installing Hudson Reed products the majority are degrading and causing water ingression through a ceiling amongst other incidents.
Please could someone help me get my money back so I can install quality bathroom equipment.

We have moved to a 10 year old, we’ll maintained, 4 bed house in a soft water area. We have 2 HR monobloc taps with badly pitted and blistered levers, in different parts of the house. I have sent numerous emails with photos to their technical departments and today, during my phone call, I was finally told the lever spare parts are “not available”. When I questioned “not available” wondering if they were maybe on order and awaiting a new supply, he just reiterated “not available”. To which I finally ascertained they were discontinued and that they consider that these tap spare levers had been cleaned with something inappropriate. Now I cannot say what they were previously cleaned with before we bought the property, but it is strange that all the other taps in the house which has two bathrooms, cloakroom, a utility room, kitchen and en suite and the other taps are pristine and unblemished.

I would respectfully suggest you choose a different supplier with a better product and customer service attitude.

We purchased a shower tray from Hudson Reed after the one we previously had installed snapped in the middle and began to dip. We were so overwhelmed with the quality of the Hudson Reed shower tray we since went on to kit out 2 further bathrooms entirely in their products. Excellent quality, excellent delivery and economical pricing. Would recommend them to anyone looking for bathroom products that won't need replacing!

Avoid this company and its products at all costs. The quality of the items they sell is extremely lacking. We are a small developer and decided to install their bathroom taps and showers into 7 houses we have recently built. I have regretted that decision ever since we made it. Five of the taps have failed and the onwards customer support from Hudson Reed has been atrocious. They have ducked and dived to try and avoid accepting responsibility for the faulty taps, and this is for taps that weren't even cheap. They just repackage cheap chinese knock offs and take no responsibility for failures or warranty claims if anything goes wrong with the product even a couple of months down the line. AVOID AVOID AVOID

Don't buy Hudson Reed taps! I have just had a tap fitted in my bathroom which had been left over from a property refurbishment I did a year ago. The tap was still in the box and hadn't been used or fitted or even taken out of the box. My existing tap had been dripping for a while so I decided to replace it with the Hudson Reed tap which then dripped worse than the one I'd replaced. I was told that they weren't prepared to do anything about it even though it was obvious the tap was faulty and was advised to buy a new washer. I wrote to their technical department who eventually wrote back very rudely by somebody called Deborah telling me the number of the washer and that it would cost a further £32???
They are a shocking company, with a shocking customer service attitude and I wouldn't recommend them to my worst enemy.

Hudson Reed taps are not fit for purpose. To anybody who may be thinking of buying one of their bathroom taps, please note that you are permitted to clean said taps only with hot water and a cloth. Under no circumstances may you use a bathroom cleaning product formulated to clean bathroom taps to clean Hudson Reed's very special bathroom taps. If the chrome is defective on one of their taps, as is the case for one of mine, they will not remedy the problem if the taps have ever been touched by anything other than water. Apparently their taps are simply not built to withstand the insult of a bathroom cleaning spray. Under no circumstances will their embarrassingly bad customer services department consider that they simply have a defective product, even say if you have bought multiple taps from them and only had a problem with one of them. It is a wonderful get out of jail card they have created for themselves. You kind of have to admire their brass neck, if not their chrome taps.

We bought a HR basin unit through Victoria Plumbing, 1st one has a chunk off on the side , another chunk off the bottom and two of the drawer supports had the screws coming out. The replacement unit has two breaks on the bottom, probably over tighten on assembly and one of the wall hook mechanisms has a bad adjustment screw, it won’t move!!

We are waiting for the 3 replacement unit, hopefully 3rd tome lucky!

Note, the units and draws seem to be really good quality it’s just the built quality is awful.

Ok the 3rd unit just arrived and guess what , it’s damaged at the bottom on two side, they really need to look into who is putting these units together, it seems like they are using a impact driver!!!! Why don’t they check the unit before it leave if it’s a replacement!

Terrible, cheap product. Nut cracked 8 months after installation causing damage to our ceiling and £100s of repair. Purchased through Wayfair. Wouldn't touch this brand ever agian

Have a set of bath taps that have been leaking from under the tap resulted in a full on burst that went under the bath and resulted in the water pipe being cut off from the actual tap base as plumber unable to disconnect taps. How can you actually disconnect the tap with out pulling out the bath