HSBC Arvostelua 

Terrible customer service, app is appalling for trying to deposit cheques and online staff are deeply unhelpful.

Initially cheque was honoured and paid into my account and then an hour or so later the funds were rescinded by the bank with no explanation. I tried several times to redeposit the cheque only to be told that there was a technical issue with the cheque (spoiler, there was not) and that they would not honour it but would write to me to let me know why.

Fast forward to my having to tell the person who sent the cheque a week before Christmas that it wasn't good enough for HSBC and get them to pay my cash instead.

Honestly dreadful. I have also experienced the joy of HSBC repeatedly refusing to transfer my money to the person I was buying a second hand car from which necessitated 8 separate phone calls to sort out

Avoid unless you want a near permanent headache

Hilariously woke! Just sent me an email titled “Festive Wishes” - to quote a song title, don’t they know it’s Christmas time??
How pathetic

The worst experience I have ever had with a bank!

They just closed my checking account with no notice and removed it from my app. I now have to change all my direct debits and can't access my statements. They kept my credit account now making it difficult for me to stay on top of payments. Absolutely terrible.

Absolutely awful. My husband and I are premier account holders. We opened these account months ago. We cannot (a) transfer money to a different bank (b) buy anything online as the card is declined and now - final straw - (c) can’t even take money out at an atm. This is utterly ridiculous and unacceptable. Please don’t be as stupid as us and bank with them thinking they are a world bank offering great service. You’d be better banking local.

I had concerns re how to deposit a lump sum for a short period of time, and the help given, gave me complete peace of mind.
I was also offered for it to be handled by the bank staff when it came into my account.

Really poor systems and customer service.
Repeatedly told wrong information on chat and on phone.
On another occasion couldn't pass security to find out what was happening with my replacement card because I couldn't give the details from either card because I didn't have either card - that was the whole point of calling them - to find out what was happening as per the instructions on the app.

The worst customer service ever. AVOID THIS BANK. They know nothing. They juat keep referring you to each other without any tangible outcome. They ask you to hang up and call another number, but when you ask why, they switch the call to the number they asked you to call!!!!! They cannot even send a simple letter. They kept the transfer held for a month without any communications. The worst

I want to disable Balance Forecast from my banking app as it serves no useful purpose for me.
Seems not possible asked online HSBC help which were useless

The bank HSBC Jersey FRAUD BANKRUPT

The bank has been blocking the money since April 2025 – that's eight months now. Within the first week of receiving the information from the bank, they received a document regarding the origin of the money I deposited – still no information on how they will resolve the matter. They also started asking about transfers to my other private accounts – their questions included: "What was the purpose of the transfer to Daniel Platkowski?" – "Don't they see that this is a transfer to another bank, to my private account, and my name is there?"

Do they really work there?

HSBC – who do you employ to assess risk? How do you interpret the regulations? Wake up!

WHY ARE YOU HOLDING CUSTOMERS' MONEY HOSTAGES?

ISN'T IT SUFFICIENT TO SUBMIT A QUESTION TO THE CUSTOMERS WITHOUT BLOCKING THE MONEY?

This bank – you should be afraid – lack of trust – blocking an account without any serious basis!
Look at other reviews – I had 9,000 euros blocked – I had no money to live on – I had to borrow money at interest.

And I see here that people had smaller amounts blocked – is this bank playing a joke on its customers?

Is this bank perhaps bankrupt and having to save itself by taking over customers' money?

I opened a HSBC transaction account 6 months ago and want to download the transactions in excel format. The statements are in pdf format and online banking only lets you download transactions up to 90 days. So chatted to a customer service representative and she effectively told me these are my only options. I asked if she could then email me the transactions in excel format and she said she can't do that as it is only available on online banking. HSBC is the worst bank I've ever dealt with in Australia in terms of user-friendliness of online banking platform and helpfulness of the customer representatives. I have had accounts with all big 4 banks plus a couple of medium banks and this service is readily available with all of them. I'm not even asking for old transactions from years ago. For context, I can still download transactions from closed accounts from 2 years ago with Commonwealth Bank. I don't believe I'm being unreasonable here. I'll be closing the account.

I visited HSBC Bank in Bloxwich today, and
Yousaf Saeed was absolutely marvelous, and
he sorted my problem out for me.

y

Sam H was very helpful and kind

Staff Managed by Shuo Jin @ Altrincham branch including Chitra. All good.

Terrible diseño de página, lenta, poco ergonomico, quiero agregar usuarios internacionales y siempre es un problema. La página y la aplicación no son nada intuitivas es terrible. A nada de salirme de este banco

I have (3) three real estate loans with HSBC, which requires my loans are paid thru an HSBC checking account. Because of the size of my loans and monies deposited in my checking account, I am considered a ‘Premier Client’, which, as it turns out, means NOTHING! ALL of my dealings with HSBC are fraught with anxiety and fear as there is NO personalized or premier treatment of my and my accounts. The only time I hear from them is when they are trying to sell me something. Whenever problems arise, even ones created by them, it is a complete nightmare to resolve. Based on my experience, it seems you would have to be a very high net worth client (above $20 million) n order to get any sort of decent and professional treatment. I do not trust that they will take care of me, nor that they have my best interest at the forefront of their mission. Hence, why I get so anxious and stressed when an issue arises. Based on my experience with them, I would never recommend HSBC to anyone.

Just checking the balance in my UK current account as an expat in Spain to find the balance was zero. Eventually managed to speak to someone who told me that they had posted a letter to the HSBC app 60 days before informing me they could no longer have me as a client. No real letter; no email, no phone call. I am 73 and have been with HSBC since I was 17 years old (it was Midland Bank then). Refused to give any explanation nor to offer any alternative (such as an expat account). I made a complaint and two weeks later still nobody has called. Seriously HSBC; 55 years as a client and this is how you treat me?

I recently visited HSBC in Newcastle more frequently and I noticed that everyone I talked to were friendly and helpful. Mr Anthony Johnson is typically one of them and I’m glad that I can always get the helpful advice I need there.

If I could give them zero, I would, these crooks had me open an account on Monday, the American wealth advisor opened the account told me to go ahead and transfer all of my money into it. I got part of it in there about $15,000 they locked it up twice this week with no explanation, asked me a bunch of intrusive questions and now they won’t tell me when my money will be released back to me and in a time like this in this country $15,000 is a whole lot of money and their people in the Philippines are the ones who handle this kind of thing so I don’t know if I just lost $15,000 or what’s going on but do not trust these people with a dime, not even the American ones that open your account if I have to fly to New York and get my $15,000 back I will and I will be going directly to the woman who had me open these accounts and send $15,000 there, they asked me which type of phone I use which type of computer I use they were treating me like I was a common criminal and all the while they have my money locked up. They are the criminals, they are the criminals. But they know they’re safe in the Philippines, but the woman who had me open the account is definitely not safe here in America, I will find her and get my money from her myself if I have to.

BAD experience with HSBC!

BAD experience with HSBC!

Without any notice or warning, HSBC suddenly closed all of my bank accounts. I only discovered this when I couldn’t make a payment to my Tesco Credit Card and found all my online banking access blocked. After spending more than two hours on the phone and being passed between departments, I was finally told that all my accounts had been closed — yet nobody could explain why.

This has left me unable to pay essential bills, including my car payment, energy, and phone bills. The lack of communication and transparency is absolutely unacceptable. I’ve been a loyal customer, and to be treated this way is shocking.

HSBC, you need to take responsibility, explain what happened, and compensate customers properly when you disrupt their lives like this.