Hsbc Arvostelua 

Very poor global payment service for USD payments or to USA based banks.

HSBC HK charges 65HKD per online payment, but they send the payment through HSBC USA which charges $25! (x2 if there are issues with the payment). Totally excessive (the receiving banks do not charge anything). They claim that HSBC USA is used when no intermediary bank is specified by the client, but this is not true. Even when specified or when the payment is to a USA based bank they route the payment through HSBC USA to get their $25 fee.

And to add to this, they have managed to make processing errors on 2/3 payments I did over the past few months (with HSBC USA charging me 2x$25).

This is a review on their business banking. Yes I understand that they have to do lots of due diligence since all the fines for money laundering. But they charge a few for an application and I tried 5 times to call back on the number to give the more information requested as per their request before giving up, kept speaking to someone who said the person I needed to speak to was on the phone and they would call me back. They never did call me back. Seems like they didn't want my business which is their call to make. But should have just said and not say they'd call me back 5 times and never did. Also maybe they could have a form to weed out if someone's business they are likely to say it's not big enough for them to want the business. Other banks in HK have not been this unprofessional. I have several accounts and products with HSBC and I'll be moving them as this experience of wasting my time has left bad aftertaste.

I am extremely frustrated with hsbc due to their lackluster customer service, which is by far the worst I have encountered with any financial institution. It seems their customer support team is only trained to follow scripts without listening to the actual needs of their clients. Every interaction I've had has resulted in them sending me irrelevant forms to fill out, rather than providing solutions to the issues at hand.

Each time I've reached out for assistance, I've been met with a lack of empathy and a robotic adherence to procedures that do not address the real problems. This approach not only wastes time but also escalates the frustration and disappointment of dealing with a bank that supposedly should be helping its customers.

Their process seems designed to deflect and delay rather than resolve any customer issues effectively. It's all about passing the buck and never about genuine resolution. The experience has been so aggravating that it has left me feeling more like an adversary than a valued customer.

I strongly advise anyone considering HSBC to look elsewhere. There are many other banks that not only offer competitive products and services but also prioritize customer satisfaction and support. Don't put yourself through the unnecessary stress and frustration that seems to be a hallmark of HSBC's "service."

This is a bank that doesn't care about their customers. Their customer service is the worst of any bank I have ever experienced, ever. Every time they just follow some script they are told to follow, send some unrelated forms to fill and never, absolutely never help you to solve the problem you have. They just create anger, disappointment and frustration. I wouldn't recommend anyone to use this bank.

Staff Counter Alice has an Excellent Service, Possitive attitude plus fast and reliable staff. Thank you Alice😊

Worst bank in the world! I got locked out of my account about 4 years ago because my security device went bad. Then they block the account because of login attempts and then my efforts to get access again failed. Every month account is charged a service fee and I had no way of getting in. Wasn't able to file my taxes because of it and I swear 4 years constantly trying to get access and never succeeding. Last week they tell me to wire money into the account and they will send new pin to create new account because for some reason they just cant get my old one back. I send the wire and they close my account, LOL!!! It almost felt deliberate, what a joke of a company and why they still exist is beyond me, there are so few positive reviews anywhere about this bank.

My debit card associated to HSBC account was used fraudulently on Jan 13th, 2024. Thus, the card was blocked. New card replacement as HSBC Customer Service, assured will be sent in 5 working days. Yet its 2 weeks now (14 days), nothing in mailbox.
Second case, since Nov 2023 unable to use HSBC mobile app in android phone. Earlier was working without problems. Reported the case Nov 2023, up to now, only phone calls instructing repeatedly uninstall and reinstall, which is unsuccessful. Basically they are customer service staff who does not have technical knowledge with my problem.
Sigh! I have never seen such a slowest service and calling HSBC as a leading bank in HK?
This is a genuine case which I'm experiencing.

HSBC Hong Kong is a fantastic bank, the app is feature packed and reliable

One star is too much for this bank.
0 stars is what they actually deserve.
If there are some reasons why humanity should fail and disappear, then you can find all of them in HSBC Hong Kong.
The customer service is inexistent. Not due by the people who works on the phone, but due to the directors, who have not been able to put in place a good workflow.
Never open an account there!!!

HSBC is known for providing poor level of service for decades and it gets worse in recent years after they moved the service centre to china. HBSC has an attitude that they are so big and do not give a fxxk about your business. As such, people should really stay clear from them. I'm a long customer of their business account for 17 years and I have not got a single good thing to say about them but disappointment.

My experience contacted with the Customer Service and STAFFS HSBC HONG KONG are ridiculously RUDE!!!! HEEEY I am not a thief I put my money in your bank… HEEEY I am a Customer!! COULD YOU TREAT YOUR CUSTOMER NICE??? You need to learn how to be polite!! MOROON

Have been with HSBC for about 12 years. In the last few years since you-know-what-event, the experience has been much like what I imagine having a bank account in Russia around 1960 must have been like. Basically, unless you give them loads of information every 3 months, including your passport, your accountants passport, your profit projections, ownership structures etc...they "suspend" your account. With what used to be "your" money still in it.

Once again we are going through the process of trying to get access to the account so we may finally be able to get what we foolishly believed was our money. This time to attempt to transfer it out. No doubt that will throw up fresh challanges.

So..if you are even thinking of using HSBC and are living in a land where you have a choice...you must have rocks in your head.

These people are thieves. If you put in money into your account you're never getting them back. Tried to make a transaction to my other local account. web won't let me do it. The app gives me wrong verification code. and guess what, now they locked it so they can keep all my money! it's a fraud. You would think a 'global' bank won't be scammers. Well I was wrong.

Beware, if you place a time deposit for a Credit Card Lien, HSBC will use every trick not to release the time deposit back to you once you close the Credit Card. I have registered 12 calls to HSBC, they say they will followup and call me back but they dont. HSBC staff Dewini on Ext 2822 did not call back. HSBC staff Lisa Fong Ext 2989 did not call me back. Each time they say they need to investigate. but nothing. wow talk about a bank which is so caught up in red tape they cant function any more.

Their online, in bank, and mobile setup is the worst I've seen and no where near what is expected of an international bank. Is a series of local under resourced bank branches and systems that either don't talk to each other or overkill in a badly setup way for security (e.g. 2-3 passwords to login and carry out a transaction or face id to login). 4-5 different passwords and 3-4 different ways to login. Also their menu system really sux. Avoid to keep your sanity.

HSBC is the worst bank and most crooked bank trying to charge fees for everything. The fees are not shown clearly on their website. HSBC should be sued for unethical business practices. A major class action lawsuit should be sought against HSBC for wrongful doings.

As one example, The bank will freeze accounts that are not used within 9 months and in order to unfreeze it, you have to make a fund transfer which costs money. Then when you make a fund transfer they will tell you they have to call... then they will not call and say they called. This causes delay in the transfer and keeps your money frozen while hsbc collects interest on your funds and not giving interest to you. Customer service is useless and unhelpful. HSBC is the worst bank.

I have banked with these guys most of my adult life. They are the worst bank out of the 5 I work with for constant bureaucracy, Irrational security and constant pointless paperwork that often makes no sense. I constantly come to conflict with their staff because their systems are nonsensical and I waste so much time with them ALWAYS! Their in app chat team can barely action anything and the chat app itself is pointless because it tells you to leave and wait for updates, if you are late to reply by a minute they close the discussion (POINTLESS) Their website is constant bugs, even down to not refreshing balances when you send money out (if you sign in and out it refreshes) HSBC has become a huge timewasting annoyance. Get better service and rates for everything at BOC or Standard Chartered I am done with them

How come the BOE has increased the base rate which now stands at 1.25%..this has now been passed on to borrowers but saving accounts STILL remain in the 0...silly %!!!
How much longer are the silver suited crooks going to get away with this revolting behavior..... I suppose when they have earned many more billions in bonuses to create their new super rich race... Disgusting... We need to chuck Parliament and the Banks together with Insurance Companies and the FOS.. SRA... Ect in the deep sea.... They are all disgusting parasites... WAKE UP YOU ENGLISH... YOUR BEING CONNED!!!