I can’t recommend Howdens Altrincham enough. In particular their manager Danny for ensuring a high quality kitchen and that we were satisfied with the product and completion of the job. From the star... Näytä lisää
Yritys on vastannut

Atlantic Street, Broadheath, Altrincham, WA14 5BT Cheshire, North West, GB
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I can’t recommend Howdens Altrincham enough. In particular their manager Danny for ensuring a high quality kitchen and that we were satisfied with the product and completion of the job. From the star... Näytä lisää
Yritys on vastannut
From start to finish, we couldn’t of had a better experience in the Altrincham branch. When in store Amanda paid such attention to detail, she even had children's toys for my little boy to play with w... Näytä lisää
Yritys on vastannut
During a very stressful extension build, Howdens have been fantastic, taking their time with us to design our new kitchen at the best price and providing exactly what we wanted. They've been happy to... Näytä lisää
Yritys on vastannut
Thank you to Kyra in Altrincham, the kitchen sales designer, for all her help in creating our kitchen design. Her knowledge of the software and product range was excellent. She offered great advice an... Näytä lisää
Yritys on vastannut
The UK's No. 1 Trade Kitchen Supplier.
Yrityksen kirjoittama
Atlantic Street, Broadheath, Altrincham, WA14 5BT, Cheshire, North West, Yhdistynyt kuningaskunta
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Absolute nightmare of company to deal with from start to finish .
We ordered two kitchens from their Altrincham branch and the first one was for a buy-to-let which was delivered but the sink was the wrong size which had to be replaced hence delaying the completion of installation and the waste pipe were also wrong .
The second kitchen was for our own house and even though their planner had been ,measured and planned the kitchen some of the units were the wrong size plus some of the units were faulty and had to be replaced again causing considerable delay and inconvenience .
Further more there are still 2-3 panels that require replacing and some snagging as well but the fitter has let us down on three occasions .
After spending thousand of pounds with this outfit and reading the glowing reviews this is not a kind of experience we expected from Howdens .
We are now at the end of our tether and emailed the manager of this branch and given them a last warning before taking legal action .
Howdens Altricham just get your act together and sort out our kitchen .
Roya and Homayoon Mofarrah

Vastaus yritykseltä Howdens - Altrincham
I can’t recommend Howdens Altrincham enough. In particular their manager Danny for ensuring a high quality kitchen and that we were satisfied with the product and completion of the job. From the start his knowledgeable staff helped plan, coordinate and enhance our kitchen choice.
He also went above and beyond when our fitter was unable to complete some snagging concerns and we can’t praise his remedial team enough for their skills, namely Tom who worked very hard to address and complete the job. The quality of our kitchen is superb and we have received many compliments from friends and family. Look no further than this branch for great advice and professional service.

Vastaus yritykseltä Howdens - Altrincham

Vastaus yritykseltä Howdens - Altrincham

Vastaus yritykseltä Howdens - Altrincham
Very disappointed , compare the branches I have use down south especially in Hitchin , Stevenage and St Albans as recently moved up North .
Have purchase the small kitchen for my Utility room products , found one of the unit was missing , reported it via email , they kept saying it’s been delivered , in end they found out what went wrong .
Also was hoping to finish off connecting the worktops and sink installation , no worktop bolts with the delivery product but have the colour worktop compound for the joints to sealed together ? Also the sink drainage with overflow was missing as well .
So be going in the branch at Altrincham
In the morning to sort it out , and make a complaint .
Will let you know the outcome of it .

Vastaus yritykseltä Howdens - Altrincham
My main complaint is about the way Howdens conduct their business. The sign’s over their doors states “TRADE ONLY” but they are only too happy to welcome the consumer into their showrooms offering all sorts of drinks and snacks for free, however there is a suspicious lack of clarity in the way they supply the consumer with their quote as it only contains a single price of the total cost with no breakdown of the items included, not to mention the individual prices. They also refused to supply a copy of the plan, only supplying 3D images of what the kitchen would look like.
Their reasoning was they’d done all the donkey work so we could take all of their information to their competitors not accepting the fact that all their competitors provide the same planning services as they do so what’s the problem? It made me wonder what they are afraid of!
When I raised this issue with the salesperson she told me this was the manager’s decision and there was nothing she could. When I started to get frustrated with her in not knowing what my quote consisted of she told me “if that’s the way I was going to be I could get out!” – I did and went straight to the manager, where once again I got no further. He looked at the details of my quote on his computer and identified that some of the concerns I had were founded and he made changes to my order, but still refused to give me an itemised breakdown of the quote.
When the order was delivered there was an item delivered in error plus an item missing (I was able to check this from an itemised delivery note at last). I called into the showroom to inform them and the person I dealt with arranged for the wrong item to be swapped for the correct one and he thought the missing items were actually in stock in the warehouse but when I went into the warehouse to collect them (handles) they couldn’t be found so he said they’d be delivered when swapping over the incorrect end panel.
These two issues subsequently led onto further problems with refunds for unused parts. The itemised invoice and plan were finally emailed to my fitter (not to me claiming GDPR rules wouldn’t let them, despite me paying for the order) and when I looked at the amount I was refunded compared to the prices on the invoice I found I was short-changed. This led a number of visits in an attempt to resolve the issue.
I still believe I haven’t received the full amount I’m due so on the 8th December I emailed Andrew Livingston (CEO) full details of all my issues and as of today (22nd December) I’ve not even had the courtesy of an acknowledgement of receipt of my complaint.

Vastaus yritykseltä Howdens - Altrincham
Excellent service Salesperson went above and beyond to make it as hassle free as possible

Vastaus yritykseltä Howdens - Altrincham
I recently purchased a kitchen from Howdens in Altrincham.the units were superb and the fitters Keith and Tom we’re brilliant…thank you Allen [A retired joiner]

Vastaus yritykseltä Howdens - Altrincham

Vastaus yritykseltä Howdens - Altrincham
Thank you to Kyra in Altrincham, the kitchen sales designer, for all her help in creating our kitchen design. Her knowledge of the software and product range was excellent. She offered great advice and turned our initial ideas into something I am really happy with.

Vastaus yritykseltä Howdens - Altrincham
I can't overstate my disappointment in the Altrincham branch manager, Danny. He extorted my retired mother by shouting at and abusing her over the phone, blaming her for a mismeasurement (Howdens did the measuring), resulting in my mum feeling pressured into paying an additional £1,000 to remedy the issue. Once the payment was made, she was effectively "black listed" and no one would communicate when the £1000s worth of product would be arriving. She was left waiting at the property, hoping the goods would arrive. The deliveries were split over two days (not communicated), which was a further insult. I will visit the branch to escalate this matter further. Danny is clearly a misogynistic bully with a severe anger issue. Howdens needs to intervene immediately. My mother also felt sorry at the prospect of his subordinates having to speak to him, as he clearly enables a culture of fear among his staff, most of whom are pleasant and professional. I'm happy to speak to Howdens to share more information.

Vastaus yritykseltä Howdens - Altrincham
My close friend was treated appalingly on the phone by Sales Manager, Danny. Use another provider or at least another shop.

Vastaus yritykseltä Howdens - Altrincham
Without question the WORST after sales customer service I have ever encountered. A non stop catalogue of delays, missing items, two completely different worktops sent and misinformation given from the moment I placed the order. Zero accountability from Howdens Altrincham and levied the blame for all of the above either at myself, my kitchen fitters or their central warehouse. At no point did I receive an apology for their appalling service. Great service prior to getting my order, but once they have your order they couldn't care less - all about the sales!
The kitchen was required as part of a commercial office refit, for which I had several other tradesmen (painters, carpet fitters, handymen, furniture installers etc) lined up on an extremely tight schedule to reduce the time colleagues would need to work from home. Howdens were aware of this and I had spent 4 months meticulously planning the timeline and logistics for this project. Their mismanagment caused me no end of stress, as well as wasted time spent in phone calls back and forth to them. The project incurred additional costs due to their delays. I have 3 more office refits to complete and I will be avoiding them at all costs - suggest you do the same!

Vastaus yritykseltä Howdens - Altrincham

Vastaus yritykseltä Howdens - Altrincham
Helpful knowledgeable staff giving good customer service.
Happy with my purchase and will be returning.

Vastaus yritykseltä Howdens - Altrincham
From start to finish Howden's have been Amazing, The lady on the desk was Brilliant knew exactly what our kitchen fitted needed and knew everything without looking it up. All the staff are efficient and extremely friendly. Had our new kitchen delivered this morning and the young lad was so helpful and friendly, could not ask for more. If you need a new Kitchen - Howdens is the place to go.

Vastaus yritykseltä Howdens - Altrincham
They say they price match like for like but they don't. They make their clients do the work to prove they are over priced and even then will find some reason not to match it. Avoid Altrincham branch the new manager is rude and they're not worth the effort.

Vastaus yritykseltä Howdens - Altrincham
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