Hotelpraxis Arvostelua 

I booked a weeks accommodation at a Hotel Praxis property through AirBnB. I needed to reschedule dates due to destination getting added to the UK Covid quarantine list after I’d booked. Although I gave a months notice to change the booking they refused to negotiate or give me any kind of refund. They would only charge me an additional £1200 to reschedule to new dates as they fell into peak season. I lost around £400 (the initial 50% payment).

When I complained to Airbnb and advised Praxis I’d be posting negative reviews about the experience they threatened me with legal action as I was ‘blackmailing’ them.

It was so much easier and cheaper to reschedule my flights with British Airways for the same peak dates.

Horrible customer service and an awful experience.

Ivm plotseling code oranje wegens corona wilden wij enkele dagen voor vertrek naar Kreta ons verblijf verzetten naar het voorjaar 2021. Dit werd snel, dezelfde dag, duidelijk en goed geregeld: prima service ervaring.

We had a great stay at a really comfortable villa in Kourna, Crete. The hospitality of our hosts was a 10/10, the standard of the villa was above our expectations and is located near a lot of nice restaurants and the beach. Overall a perfect holiday, we surely come back.

It was a very nice stay! The host was very kind and helpful and did his best. The location of the place is perfect, very close to the beach and the beach is wonderful. The place has a little outdoors area which we enjoyed. The local restaurants had the friendliest and most welcoming stuff. Very relaxing and lovely place to stay at!

We had a great stay in a property in Kournas which was of a very high standard. Well equipped and great location. No problems at all. Lovely meet and greet with the keys. We will definitely come back.

Hi,
At the begenning they were very responsive and prepared really good offer for villas in Crete, but since I've asked for more details about their relationship with the owner of the villa, their licence to do the business etc. they simply stopped resppnding to my emails, messages, chats. I thunk you should be careful with them If you want to have peaceful holidays with no surprises.

Indelible experience, fantastic lodgings, staff, service, food, nature. I cannot wait to go back next year.

We did book our villa through HotelPraxis Group. From the very first moment we enquired for the place until the day of check out - the customer service was excellent. The customer service was replying just within few minutes and they went out of their way to assist us in every possible way.

Would highly recommend them and do not miss to ask about excursions

We found this lovely place by chance and the team is just great!
If you want to relax or discover hidden places in Crete just go there.
For us the beach in 5 min walking distance with the best souvlaki, the awesome view from the terrace and good advise for dinner just exceeded expectations.

We had a very enjoyable time staying at the Sunset Villa and the Cretan Mansion, Dramia. Both houses have beautiful views to mountains and the sunsets are stunning! A short twenty minute walk along the road by way of olive groves and small vineyards leads to a group of restaurants, tavernas and two well stocked supermarkets. From here you can cross the road to paths leading to the beach - where we took took advantage of the free lounges (at least they were free in June!) in front of the small cafes on the shore.
Both houses were very well equipped and comfortable and our host could not have been more helpful and courteous in response to our needs. I highly recommend either of these houses, especially if you are planning a family holiday.

We had a wonderful stay at the Elounda Krini Hotel. We stayed in a family suite with sea view which had plenty of space, comfortable beds, two bathrooms and balconies. On arrival we were greeted with fresh fruit, wine, water and there was some fruit juice for our 4 year old daughter. There’s a huge choice at breakfast and the food is delicious. The staff and management at the hotel are amazing and a real asset, they go out of their way to be kind and to helpful and we really appreciated that. The pool area is lovely, with lots of sun beds. We regularly walked into Elounda, cutting off the main road to walk by the sea. The bus stop to Agios Nikolaos is right outside the hotel and we spent a day there. We absolutely loved our stay here and we were sorry to leave. Would definitely recommend to others and we will be back. Thank you so much to all the staff, in particular Kristina and Maria.

My husband and i stayed here with another couple for 4 nights, and we loved every second of it! It is an adorable farm house with plenty of space and an amazing pool! There is a taverna across the street, and the food is VERY good! i would recommend this house for a vacation! The location is secluded but within close driving distance to all major cities!

Nous avons séjourné 3 nuits et nous serions resté plus longtemps tellement nous nous sentions comme à la maison ! La suite était superbe et que dire de la douche! Les commodités telles que la laveuse et la cuisine complète ont vraiment facilité votre voyage en Crète. De plus, nous avons eu de bonnes adresses locales pour faire nos emplettes, boire du bon café et manger les meilleures pâtisseries. Nous le recommandons fortement!

We had the most amazing holiday at HotelPraxis. The photos we saw before were great, but just didn't do it justice as it's even better in real life. Loads of space (with a brilliant outdoor spot for eating plus a rooftop for sundowners and sunbathing), amazing location (right by a whole bunch of beaches - one of which you can walk to - and a short drive from Agios Nikolaos and Istron) and all topped off with thoughtful touches from Panos and his family (like home made raki and fresh eggs), who made us feel so welcome. It was very child friendly (as is Crete in general) and they struck the perfect balance of being helpful and friendly whilst being respectful of our own space. We were all genuinely sad to leave and can't wait to come and stay again!

We had an amazing cooperation with Hotel Praxis, all the requested information were provided on time and their establishments are very nice. Thank you

Very well organised company providing excellent customer service