Horticulture Source Arvostelua 

Vastaus yritykseltä Horticulture Source

1.10.2025

Thank you for your feedback. We’d like to clarify how our shipping process works. At checkout, some orders are quoted with estimated freight—this is because the actual shipping cost can vary depending on the size, weight, and destination of the shipment. If the actual carrier cost comes in significantly higher than estimated (to the point where we would lose money fulfilling the order), we may ask customers to pay the difference.

Regarding restocking: we only apply a restocking fee if the order has already been pulled, packed, and prepared for shipment and then needs to be restocked. This helps cover costs like staff time, packaging, and card processing fees.

We’re transparent about these policies and always aim to work with our customers fairly. If you ever have questions about shipping quotes or fees, please reach out—we’re always happy to review and explain the charges.

Vastaus yritykseltä Horticulture Source

1.8.2025

Thank you for your feedback. We’re glad to hear you received the correct item quickly, even after your order change. Your invoice reflected the original item ordered, but we made sure to ship the updated item you requested.

Regarding communication, we responded to all your emails the same day they were received. We’re always happy to clarify or answer additional questions if something isn’t clear. We appreciate your input and will continue working to make our communication even better.

Vastaus yritykseltä Horticulture Source

16.7.2025

We’re sorry to hear about your experience and want to help. Our team is always available—just an email or contact form away—and we make every effort to keep our customers informed.

For your order, we show that tracking was sent for both vendor shipments, and we have not received any messages from you regarding missing items. Please check your spam or promotions folders, as our emails (including tracking info) may have landed there.

If you still have questions or need assistance, please reach out directly—we’re here to help and want to make things right.

Vastaus yritykseltä Horticulture Source

1.5.2025

Thank you for your feedback. It looks like you didn’t place an order with us, but we’re happy to clarify. Large or bulky items like 10-gallon buckets—especially in quantity—often require freight shipping on a pallet, which can cost hundreds of dollars depending on size, weight, and destination.

Because we offer deeply discounted wholesale pricing, we must pass on the actual shipping costs charged by carriers. All shipping charges are clearly displayed at checkout before payment. If you ever have questions about shipping options or costs, feel free to contact us—we’re always happy to help!

Vastaus yritykseltä Horticulture Source

23.4.2025

Thank you for your feedback. We're sorry to hear you were disappointed with the packaging. Please rest assured that we do not sell used or returned items—your order was shipped brand new, directly from the manufacturer. Some manufacturers use minimal or bulk packaging, especially for larger discounts, which is how you received the items at 41% off retail.

If you'd like to return the items, we're happy to help—just reach out to our support team. We appreciate your business and the opportunity to make things right.