Hook & Flanker Arvostelua 

Updated review.

When I first ordered with Hook & Flanker, I didn’t have the best experience. There was a lack of communication and a couple of misunderstandings along the way. However, Lola from the customer service team was really helpful in explaining their position and made a genuine effort to resolve the issues with my order. I really appreciated her support in turning the experience around.

Ordered 2 item in November. Took until mid December to ship. Never received item. Awful customer service after that point. Unable to give refund and 4 months later have tried to smooth over with an apology email.
It’s a shame as previous products were great. However this was an absolute shambles.
Fortunately went via the bank to get my refund.
All for supporting small companies, but completely farcical display shown here.

My granddaughter loved the fleece. Ordered it for her birthday and to make sure it was delivered on time I emailed them to ask when it would be delivered. Their reply was very kind and helpful and they assured me that it would be here on time which it was. As it was ordered just before the easter holiday it was not within the 3-5 days delivery as stated so their website should be changed to say 3-5 working days. Considering this is a very small business I was very satisfied with the quality and their customer service. Good luck for the future!

I received my order of a fleece and a T-shirt today, and I'm very chuffed with both items! I was very worried after reading previous Trustpilot reviews. I need not worry as my order arrived well wrapped, in good time and without any hiccups. Delivery via Royal Mail and with an RM tracking number. The clothing is well-made and the material and stitching are of a very high quality. I will definitely buy again.

Average quality Regatta 1/4 zip jumper with a bit of embroidery for £45 when the jumper retails at £15. Total rip off. That combined with the fact it took two months to arrive and had zero response to messages via email or social media as for an update. My advice is to stay well clear

Ordered on the 10th September. Still no sign of the item and absolutely 0 correspondence since January from Hook & Flanker for a refund. They promise to look into it and then you get absolutely response from. They fraudsters and thieves. Do not order from here.

Ordered from them and it stated will be with me within 3-5 working days. Took 5 weeks after continuous chasing with no response from them. Then had confirmation it was being delivered, and when I received it…. Wrong size.
Still haven’t had a response from my previous communications and now chasing for them to send out what I actually ordered.
Absolutely appalling experience, avoid!

Still havent received an order i placed back in September 25, had a few emails stating they were having issues but still no correspondence. I have emailed customer service as theres no other way of getting hold of the company and now had nothing back since January. I wouldn't order.

DO NOT BUY YOULL NEVER RECEIVE ORDER OR A RESPONSE FROM ANYONE!!!! Yet they’re active all the time on TikTok! Say to contact the email I have multiple times, I’ve commented on all their TikTok posts and never received a response yet they reply to other people commenting on the clothing etc. don’t bother ordering, won’t receive it or any updates. Don’t waste your time!!
They’re a scam and a shocking company.

I rarely leave negative reviews, but my experience with this company was extremely frustrating.

I attempted to cancel an order and contacted the company multiple times via email and Instagram, due to a long delay in receiving my item. I received no response at all. Due to the complete lack of communication, I had to raise a dispute with my bank just to get any action taken.

The item was then dispatched after the dispute had already been processed, without acknowledgement of my cancellation requests or any update from the company. They only contacted me once they wanted either the money for this order back, or for me to return the fleece
This company does not care about customers - they only care about money. They even stated to me “if you have any issues with making the payment, let me know and I will assist straight away”. They have the capacity to respond immediately to customers when they are out of pocket, when their customers are out of pocket they do not care. I will never shop from them again, please do not waste your time. This happens to every one of their customers judging by the reviews - I am one of the few lucky ones that actually got the item.

Ordered after seeing this company advertised via instagram, after weeks of waiting 2 months in total and emails requesting an update I requested the charges be reversed via my bank. I understand delays but silence makes you feel this is a scam

Never delivered my item, customer service does not respond on any platform, lie about arrival dates.

1 star is me being generous!! I ordered items in September 2005 and have emailed to ask for an update. I have requested a refund - no response at all. It is now march 2026 still no response from hook and flanker and no refund!!! I have ordered before but will never order again. I greatly look forward to my refund from you hook and flanker???????

Ordered a quarter zip and fleece 4 weeks ago with the items on the website showing as in stock and with an expected delivery date of 3-5 days. After 10 days the order status said it still hadn’t been shipped so I contacted them on social media and via email. Over the following weeks I’ve attempted to contact them via the portal on their website, email, phone and instagram yet I’ve had no reply- despite them being active on social media! Today I tried to check my order status again and the website cannot be found resulting in me contacting the bank to try and get my money back. Absolute scam trying to make money out of rugby fans! Very, very disappointed!

I ordered on the 4th November 2025. I still have not received my order nearly 5 months later!

I have had no follow up from the many, many emails.

Do not order

I had ordered a fleece and 2 weeks later it had not arrived nor had I had any update from the business. I emailed them twice and had no reply and I also messaged them on instagram and had no reply. The fleece finally arrived over 3 weeks later. The quality is fine- nothing special.

It’s shocking. They’ve deleted all my honest bad reviews, deleted comments, constantly trying to hide how bad their customer service really. My order never came, had to contact my bank and reported to trading standards. How they still haven’t managed to sort things out I don’t know. Looks a great design too it’s such a shame!
Really need to either cut down and put a limit on orders or just stop completely and taking peoples money without returning the goods!!

SCAM

Order placed on 2nd Feb - not received - Royal Mail never received it. Have ignored all communication from me.

Reversed charge and have let trading standards know.

DO NOT ORDER Ordered November last year and the fleece I received days before Christmas was not the size I ordered. Many many many emails and eventually I was sent permission to return which I did in January. Despite proof of delivery and at last 10 more emails no reply and NO refund! It was my son’s Christmas present and we love to support entrepreneurs but please DO NOT order from this company!!! So disappointed

Order a jumper for son for Christmas ‘25, got an email saying it was sent, it’s never arrived. No tracking details. Kept getting emails telling they caught up after Christmas Clearly rubbish as no jumper received no response to any emails I have sent. No response to formal complaint sent gtd mail to both registered offices. Hissing the guy has gone under but not got the balls to list it. All revision his site seem to be written by a robot giving 5*. Large collective fraud looking at all these reviews.