Honest Burgers Arvostelua 

For a start , I was called poor by the waitress when trying to order a chicken burger. Then I was fat shamed by said waitress who was going to charge me for two portions. After receiving this I was in pure horror of my safety and well-being. After being served I discovered the ranch looked like shrek had ejaculated into a metal tub (it was flipping rancid). And the burger looked like it was out of a kitchen nightmares episode , with something resembling grass being used as a sauce - this was at London btw.

Great burger. The staff in Watford is great.

Ordered during covid lockdown and actually had a child’s marble in my burger. Raised the issue with the company and they said that it was from how they managed orders in the restaurant. Said they would compensate me, but never did. Had another order from them in March, and the burgers were burnt. These were from their Peckham franchise. Never again.

The food is nice but I don’t like to visit in Cambridge because of how rude the guy working there was to me and my mum :(

We came in and we were told to wait while the guy stood there and talked to people next to us for a while like we weren’t there, it wasn’t busy at all barely anyone there and yet none of the staff reacted and we just stood there waiting and waiting, when my mum asked if we can sit down he told us not to be rude and that he is clearly busy but in a very rude and defensive manner, he asked us to leave which is a shame as there was no need for a reaction like this :(

I work in a restaurant myself and have never treated anyone like this which kind of hurts but oh well there are other places!

I placed an order with the Tooting franchise. I requested the removal of Bacon (as I always do) from my burger when I placed my order (as I'm not able to eat it due to my religion). When my food arrived it was full of Bacon, the request was clearly ignored even though my order receipt showed my request had been acknowledged. I called the restaurant, my call was answered but rather than the member of staff speaking with me or simply asking me what the issue was she decided to hang up the phone on the instruction of her manager who I overheard categorically saying to his staff “I don’t have time for any complaints or to deal with any customers” completely disregarding any potential problems or significant feedback from a regular longterm customer (myself) and out right refusing to do his job but also telling his staff to not do their job. This doesn't just reflect poorly on the franchise and the manager in question but also the standards of the recruitment department at Honest Burgers and how well the employees are guided, advised and instructed by their manager. I'm incredibly dissatisfied, disappointed, feel insulted and disrespected by the establishment, the manager and the employee who decided to hang up the phone on me and then wilfully ignored my 2nd phone call. Totally unprofessional and disrespectful from the entire franchise team. Refusal to take any responsibility is not what you expect from the employees of a company like Honest Burgers and it doesn't represent the brand name well in the slightest.

Ordered via Ubereats for South Kensington branch .
Took longer than expected for food to arrive and all 3 burger meals and onion rings only just warm.
Ordered one meal without rosemary salt - hate rosemary, but still came with rosemary salt. Inedible for me!
You responded to my initial review saying you were sorry and encouraged me to contact you directly via your web form. I did, but you still haven’t responded. Why ask for direct feedback if you don’t bother to respond?!?

Love the food at Honest Burger they are a very generous and customer centric company I appreciate the offers you send me from time to time too,

This is the second time I have ordered from Honest Burger! I thought I would give them the benefit of the doubt.

Our burgers are inedible and burnt. Also my “blue cheese” burger had no blue cheese.

Went to the portobello road branch the other day…. Firstly got my order wrong after about 5 minutes explaining what I wanted. Secondly, it took about 35 minutes to get the food and thirdly although the burger was good, the chips were pretty rubbish. This used to be one of the better burger joints in town but will steer clear from now on

Went to the Brewer St branch on my birthday and was not impressed. Uncomfortable seating that looked like it came from a Victorian village primary school, overly loud music (in a very small place), and slow service despite us being the only customers having arrived soon after they had opened. It was a hot day so I was expecting a nice glass of Coke with ice... and got a can with a straw stuck in the top.The overcooked burger was ok but way too small for the price. The rosemary fries were only just edible but we had to have them as they came with the burger and there is no option to have normal fries. Same with the coleslaw and sauces - all non-standard with extra ingredients. No ketchup or mayo, only chipotle mayo or bacon ketchup and no traditional options. It all seems more like dishonest to me! Will definitely never be going to this chain again, very disappointing.

Really good food! :)

Amazing food I dined in and the food was amazing people are saying the takeaway is bad.

Ordered via Uber a few times. Raw burger one time. Delivery over an hour late the next. Frankly I can’t be bothered with you anymore.

Covent Garden. Scruffy, dirty toilets located next to filthy kitchen floor. Not a good start.

Food came cold and none of our order request was carried out. Not good if you had allergies.

Went last night for a family birthday dinner burger was cremated chips had obviously been kept warm despite everyone paying their bill we were charged an extra £49 WOULD NOT RECCOMMEND

Honest burgers in Windsor

Great customer service, so friendly and gave great recommendations on the burgers they had. Great food, will definitely go again.

Specifically the Watford branch of Hinest is amazing. Mitch and the crew always welcoming and the best burger and restaurant experience I’ve ever had #1! Even booked my birthday there :)

Honest Burger in Borough

Honest Burger in Borough is great, it's been my go-to for a while now and it always has great service! Their house Gin and tonic is delicious too!

Pre ordered a ridiculously over priced burger from Liverpool Street branch. Arrived on time to collect, only to be told that “someone had stolen my order”, which for reasons I cannot fathom the two girls at the counter thought was hilarious - some of the poorest and most unprofessional customer service I’ve ever seen in England.

Had to wait 15 mins and miss a meeting while a replacement was cooked. No refund or comp offered (again with the atrocious customer service). It was then presented to me basically in pieces smeared all over the inside of the box, and it was TINY. At £15, this must have been one of the most expensive burgers pound for pound in the world. Tasted reasonable, after I’d reassembled it as best as possible, but really quite average - should be priced more like £5 than £15.

It’s a real shame. Honest used to make great burgers, big delicious juicy things, at around £10 a go. You now get 50% less size and 75% less quality for 50% more money. Done with them, patty and bun is right round the corner and is clearly streets ahead.