Home Instead Arvostelua 

*AVOID* - As other have said they charge for 4 weeks of non-care if you cancel despite hospital admission, death or sudden care-home requirements (all highly likely). This amounts to £10s of thousands for some. This criminal cash-grab on the vulnerable must be made illegal and limited to two weeks at most. Many other more legitimate companies offer 24 hour cancellation for more experienced care; and I strongly recommend you go with these others; don't fall for the flashy website and 'for us it's personal' frontage. There are all-round better and cheaper agencies out there.

Install cameras in you homes !!!! My mother DIED under the watch of a former Home Instead aide less than two days after she was in her home; we have her timesheet. I was never informed when my mother was transported away to die, and the Home Instead aide never called the Yost facility in Forest Hills to report the transport. The building’s security cameras caught the aide on video trespassing in her building from the time my mother was wheeled away, until two o’ clock the next morning.

I worked as a Caregiver with Home Instead Reigate and Tandridge for 2 years. Personal circumstances forced me to leave, very sadly. It's honestly the best care company I have worked with. Caregivers are matched with clients, which elevates the level of care experienced by our clients. Teams are formed for each client, ensuring consistency and seamless care. The training is great, there are always opportunities, and the support is unrivalled.

Whether you are looking for a fulfilling role where you are truly valued as a Caregiver, or for a home care service with a difference, I would wholeheartedly recommend this team. I'm only sorry I had to leave this amazing team.

Ive now worked for homeinstead for nearly 4 years
They are a great company to work with my training has been amazing ,they are very supportive.
I have always been placed with clients that are suited to each other Me and them.
They work with my hours that suit me.
Caring and professional. I would be happy for them to care for my mother.

The staff looking after our 92 year old father have been great. We cannot recommend home instead, Northampton more highly. For us they have always gone the extra mile.

Steve D

My 82 year old grandfather has dementia and several other health issues. His care giver Chivon took him to a care clinic to be seen by a physician, my grandfather had a episode with his dementia and it turned into a chaotic situation. Chivon handled that situation so well and showed a great amount of patience and kindness as well as care in that situation. He continued to stay with my grandfather after getting him home and out of the situation that he was in and even after dealing with all the madness and and chaos he still stayed and took care of my grandfather, he did his laundry and made him his favorite meal and stayed his whole shift and still showed so much patience and kindness towards my grandfather. I am very pleased to have seen how well Chivon handled my grandfather and the entire situation. Dealing with dementia patients is not a easy task and is not something many people can handle, chivon did a amazing job and deserves to be recognized for it!!! Thank you so much Chivon for the outstanding job that you did and I appreciate and recognize you for it and hope that your employees will do the same!

Please don’t it’s a bad company to work for 😞

So my mother had 7 visits (7 hours of care) and was charged £992. The catch is the contract. My mother had a fall and ended up in hospital. At that time we didn’t know whether she would return home of go to a care home. As it turned out she has ended up in a care home. Home instead want 4 weeks’ notice to cancel. I can understand that some notice period would be required, but ending up in hospital was not her fault and 4 weeks is ridiculously excessive. AVOID THIS COMPANY AT ALL COSTS unless you know exactly when you want to give them notice – which you won’t know of course until something happens. They have a very nice office by the way, no doubt funded by care that they are not providing

Good ethos , glossy brochure etc but don’t return calls so unable to progress a care package , if unreliable at this stage , that worries me

Home Instead order numerous unneeded products and bill the customer. While the caregivers are reasonable and helpful, the turnover in management indicates numerous internal problems.

Be aware that this company charge for 4 weeks care after it is stopped. A charge is reasonable because caregivers have been booked, but FOUR weeks seems very unreasonable. Care homes are only able to charge for 1 week in same circumstances. Given the high demand for carers, I am sure they were able to get other work within 4 weeks. It has been a recent change to their previous T&Cs. It is hard to pay after a death or unexpected move to full-time care.

Home instead is excellent. The staff go above and beyond to help and look after Freda, contacting the GP and the family if she is not well. Always on time and stay for the allocated period . Give Freda choice and treat her with respect . She loves them visiting it brightens up her day . I would certainly recommend, worth every penny . Thank you

We were prepared to pay their extortionate fees as we assumed the service would represent the overpriced £33/hr but I gradually realised agreed chores were continually not being done despite being assured this issue would be addressed. They also attempted to overcharge us so check your invoices! Another issue was the management not allowing enough time for carers to get from one job to another so I don’t necessarily blame the individual carers as most of them seemed pleasant and caring.

I did try to reach out to Home Instead prior to this review. They are supposed to be a people company. They are uncaring, inconsiderate and rude. The treatment of staff is awful. I feel very sorry for anyone being "cared" for.

We've used home instead for around 4 years and all in all its been an awful experience carers leaving their client in the incompetence pants and nothing else for 20mins plus. A carer has been showing up ill and spreading her germs all over my sick grandmother and my grandfather is now sick because of the 2 months she's been coughing her guts up in the faces. Had a carer even sit and watch TV while her client was crying and distressed and she did nothing.

Just awful all around

Now it's £32 ph it's a complete scam. Out of about 5 carers we see 2 of them do them job without being corrected after years of being here.

We have been mislead and badly treated by the manager assigned. A dreadful experience after less than 2 months we had to give them notice. We could not deal with people that don't keep their word and mess you around. Terrible

REIMBURSEMENT OF TRAINING COSTS AGREEMENT
Clients InFocus Limited trading as Home Instead Senior Care, Aylesbury Vale and North East Oxfordshire

This is a terrible company to work for. Loved working with the clients, but company wants to benefit from slave labour to deter staff from leaving. Wants to enslave people by insisting they work for it for a minimum of one year lest you are fined for leaving. What do you call it when you work for a company then they take all the money than an act of slavery? LOL- seeks reimbursement for things you have no choice to opt out of like 'introductions' to their own clients whom they allocate you to work with, training (compulsory), DBS, Digital licence etc. In the 21st century how legal is it for an employer make you a slave who can't leave their employment within 12 months? How 'proportionate' is this? Just because you have offered your services to them, what makes them think they have a right to want to own you for a whole year when you even haven't known if the job is right for you?
This is what their bizarre contract says:
"Description of Training Cost Venue Provider

1. Introductions and shadowing by a skilled team
member to train to meet client’s specific needs: £20 per Introduction Various Home Instead
2. Follow-up support and training visits with a skilled
team member: £20 per visit Various Home Instead
3. DBS check. £50 N/A Online DBS checker
4. E-learning licence (Care Certificate & amp; Mandatory Training): £99 Digital Platform My Learning Cloud.
5. Digital Inductions & Workshops (Module 1,
Module 2, Module 3, Induction): £100 per session Digital Platform Home Instead.
6. Basic Life Support: £50 Franchise Office Home Instead
7. Moving & Handling £50 Franchise Office Home Instead

The induction training costs amounts to the sum of between £369-£849 inclusive of a DBS check and will be paid for by the Company. I undertake that should I leave my employment with the Company; I will refund to the Company of the aforementioned training costs based on the following criteria:
*You fail to give the company the required contractual notice period in the event you terminate
your employment with the company.
* You terminate your employment with the company within the first 12 months of your
employment.
*The company terminates your employment within your first 12 months of employment for any
reason other than redundancy.
*If changes in your availability have a detrimental impact on working hours being allocated to you,
it will be assumed you are enforcing point 2 above as your contract is based on your availability at
point of application."
They don't tell you this during interviews, or 'training'. Contract or not, this is servitude, and no human being should be subjected to this kind of treatment. In the UK in the 21st century, No human being should be forced to work for a whole year, charged for training which you don't have a right to opt out of even when you already have the training- training that I cannot use anywhere, and for being 'introduced' to the company's own clients, otherwise they lose all their last month's pay, which is paid in the middle of the following month!
AVOID BY ALL MEANS AND BEWARE of small print by this company OR BE THEIR NEXT VICTIM/forced donor!!!!!!

When I worked here, I must say the people I worked with were so welcoming and their families were brilliant, I was never asked to do anything I didn't want to do and left feeling empowered and a better person upon reflection I wish I could still do it but I'll leave it for the younger generation, in the modern day now it's such a dream come true when there are carers out there who really do care and you are so appreciated by those you visit, so sorry I had to leave. It's not at all how one perceives it you are totally respected, it's such a warm welcoming place with lots of laughter and getting to know such wonderful people and their families it's as if you were part of their family, all the hard work doesn't matter because they are so nice, I think they realise how much effort is involved and actually see you as a real asset not just an employee, it's like you are not just a commodity but like real. I've can honestly say I have never once met any of their clients who has upset my day I would highly recommend working for them, you definately leave knowing they're in safe hands with their loved ones and you've done your little bit of assist assistance to enrich another's life, it's the best place I've ever worked and my family could see it in my face, they always said to me, you look so happy and at ease, it's a great place to be.

NORTHAMPTON OFFICE
Awful. Since register manger, deputy and another manager left, been left to people who dont care. awful place. AVOID

was working for a client and everything was going well. as soon as I had enough hours to get benefits I got a text message from owner that I was fired with no explanation. They told my client I quit, but that was rectified when he hired me privately and ditched home instead. They are a greedy , low life, low integrity company who treats employees like garbage and clients even worse. They also show up at unemployent hearings with lawyers and battle your unemployment claim. Go elsewhere.