Home Instead Arvostelua 

Here's my resignation letter, copy pasted. Enjoy!
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I resign my position with Home Instead. You can't treat people like garbage and expect them to stay.

1. For my very first assignment, you tried putting me with a client who had an EXTREMELY deadly and contagious disease. You tried convincing me to go anyway since the disease was "in his lungs" and therefore not a threat. You are not a doctor and have no medical authority to make such a claim, and the evidence available online clearly contradicts this. The disease is just as contagious when it's in a person's lungs. I explained I could potentially kill the person I live with, and you still persisted that I should take this assignment despite that concern, and without acknowledging that concern.
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I said once in a voicemail that I would like to cancel that assignment. I said again in an email that I would like to cancel the assignment. Despite saying this twice in two different ways, I still got a call that woke me up from a dead sleep the next morning where you continued telling me to go to take the assignment.
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2. I told you several times about my issue with dogs. I carried a cane with me out to my car each time I left the office during the three day training. One of the staff asked why I do this, and I explained that it's to protect myself. The cane is a weapon I can use against dogs if I'm attacked. The matter has to be extremely important if a person carries a weapon expecting a possible confrontation. It's not something a person does casually. I explained the history -- again more than once -- of being attacked by dogs. My statements were acknowledged, and I was told "I'll put that in your file". So for my very first assignment, you put me with a client who has a "medium sized dog" (such as a pit bull.) After acknowledging my concern. And putting it in my file.
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3. I was going into a dangerous situation on my first assignment, and was told I had an emergency number on the back of my name badge that I could call. I tried calling it, and it "didn't recognize my phone number", meaning I could not access the emergency line if I was in trouble.
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4. I spent hours on my day off trying to fix an error in the tax forms, as well as filling out a series of other forms. For the future, you might consider trying to get all paperwork done and out of the way on the first day of the three day training, so by day three, if there are problems, you can fix them while the employee is at location, rather than sending a dozen emails pressuring them to fix such errors at home on their day off.
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5. I told you I strongly prefer shifts starting at 9am. I told you this at our very first interview, and this is another thing I explained several times. I said I was willing to bend a little, and could start work at 8am. My first shift was canceled for reasons discussed above, and my next shift after that one was scheduled not at 9am, not at 8am, but at 7am. It's almost like you've listened closely to everything I've told you, and are deliberately trying to step over every boundary I've put up.
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But this one went even further. I was told again and again to begin work at 7am, and had to repeat over and over that I was available starting at 8am at the earliest. It genuinely felt like talking to a brick wall. This tells me that if I stay at this company for any length of time, I'm going to be very routinely ignored, and have to assert the same boundaries repeatedly. And this isn't over taking a week off from work, or needing some special consideration of which the company would have to go out of its way to accommodate. This much fuss was being made over 1 single hour of start time, and again, I told you my availability at our very first interview.
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If starting at 8am was a serious problem, you should not have hired me. Or you could have assigned me to literally any other client that does not require a 7am start time. That was another option you decided not to take. Hiring someone who tells you the conditions of their employment, then blatantly ignoring everything that person tells you, might be part of the reason your company has a staffing retention problem. Perhaps you're used to hiring people who are so financially desperate that they don't have a choice. I'm financially stable with multiple sources of income. I took this job purely because I wanted to. Not everyone can be bullied.
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I'm not sure how many times I explained that my earliest start time is 8am, but by 5pm on June 20th, it was clear that you simply refuse to listen, and you're seemingly okay putting me in extremely dangerous situations with little regard for my concerns, so I'm resigning.
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And since understanding start times is such a problem for you, this email is scheduled to be sent at 6am. I will be sleeping in, so please don't call (and I'm turning my phone off since you'll probably ignore that too.)

Horrible service, stay away. Don’t even think of applying to work here.

I worked here at Home Instead.
Do NOT work here!!! They do not treat the employees as they should for the extremely hard physical & mental labor they do.
They give the employees crazy schedules, unpromised shifts, and 0 appreciations besides an email “thanking us”.
Rude office workers that are above the caregivers and treat them horribly. Inappropriate and nasty attitudes.
They will take off and put on shifts without communicating with you.
They do not communicate well in general you would think half of the employees are incompetent.
Very sad, depressing job. They are money hungry. The owner of the Edina Home Instead opened another franchise before the original one was already put together. They are disorganized, hire anyone, and do not fire people when they need to be fired.
I left this job and have never been more confident in my decisions.
The clients were wonderful but at the end of the day I was not being treated as I should’ve, was not getting paid the right amount for the work I was doing, and so much more. Please listen to everyone saying not to work with/for this company!!!! They are not lying!!!!

Since 2021, my family has been utilizing services from Home Instead. The experience has been wonderful. Our caregiver has practically become part of our family and makes me, as a daughter, feel so at ease. I know that my mom is cared for in a way I would love to provide if I didn’t have to work. The company works with families to find a caregiver who matches their clients' needs and personalities. You should always feel free to contact them with any questions or concerns you may have!

I have had home instead in Wilkesbarre Pa for a little while but had to have them leave the care for my veteran they start off nice and act concerns but they get to comfortable and start doing pretty much nothing I have contacted the office went in person to the office they were very nice with saying will find you enough but you had to wait about a week or the next scheduled Some of the staff know how to cry wolf and need help you help them with food then it comes to can you lend me some money you do because you’re being concerned about how they need help and you’re going to get paid the next time they get paid but comes and goes and it never gets paid so beware from Kayla Campbell who left the company and left the veteran alone just gave breakfast and walked out the door because she didn’t feel comfortable when I asked her when I would be paid back and there is also a crystal Gonzalez who still works for them and she had to leave the home because she would do a few things but spend her time on her facebook more then working and now I am about to take another to court because they think it’s okay to ask like family but burn you and get angry and say you’ll get your money when I get it just know I have a paper drawn up that I had her fill out statements that when payment will be paid already 2 months behind . The caregivers like to play games but turn around and burn you to the point court has to be the last resort . As for the office staff you talk to one and you always here I have to talk to this one that one and get back to you but never do .When you tell what there employees did and you get told oh I’m so sorry that happened but don’t do anything about it. Or they don’t give you a heads up about one of there caregiver not coming and leave your veteran alone for 4 hours and just tell you there was mix up . My recommendation don’t use them unless you possibly have to and pray that you get a good honest one with out baggage that they bring in your home daily.With so much family drama that should be left at the door but bring it in and tell a patient of things and then they want help . Get angry because they can’t come back and ask like the family is the bad one but in the end it’s there family drama and issues that they bring into a loved ones home . Your told by office staff that they can’t take a client to a doctors appointment unless they go with you and your loved one but they take other clients out and about to doctors appointments and shopping banks but when your loved ones want to give you food they know dam well you don’t take from a client or a loved one and keep asking for help . It’s ridiculous nothing ever is done with the office and there employees

Jena S was an incredibly compassionate and professional caregiver to my father for the last 5 weeks, so much so that my father would ask each night if Jena was coming back the next day. The communication with the local coordinator, Becky B, was top-notch. I am truly impressed with the service from start to finish. Can I give them more than 5 stars??!! Thank you, Home Instead, for making our experience a wonderful one.

I found it very interesting that the review posted by Wendy Brooks was posted on July 10, 2022, which was just weeks before our loved one was abandoned by Home Instead's employee, and our loved one died the same night she was abandoned. I have been trying to get some form of justice for her ever since. I would like to see the laws in Nova Scotia changed so that Private fro profit healthcare companies are governed by health laws and not business laws. I would like the public to know that if it happened to our family, it could happen to their family. and I would like to see some sort of registry set up with the names of individuals who abandon seniors so that they can't care for seniors again. It was just a few minutes ago that I read Wendy Brooks review and decided to comment on it.

My aunt’s caregiver is amazing. She takes care of every aspect of my aunt’s needs from health to taking care of groceries, pets, and the house. She is kind and compassionate and extremely patient with the many demands and requests my aunt has on a daily basis. Our family appreciates her so much. She has become quite a dear friend.

They were great with my mom. If you want one of the best caregivers then pick Courtney. She was great with my mom from beginning to the end. She even visited my mom when she went into hospice care at a facility until she passed. She was GREAT. We still consider her a part of our family. We could not have given my mom the care she received without Courtney.

I have been with Home Instead since January. They have been amazing care givers to my wife Carrie. The girls that we have had are Lovie Barnes,Samantha Tomlinson,Faith Houchins,Kayleanne Todd,Judy Trussell,Alecia .They fill like family to us and my wife looks forward to them coming and they have also helped with Therapy we thank you very much for your service!

I had an extraordinary caregiver for the past several weeks. Raven was brand new and I was her first client. My regular caregiver is off from surgery. Raven was very proficient in every way. After one day going over what I basically needed, she took control and did everything I needed with an enthusiastic attitude. She is a delight! I could not ask for a more responsible and delightful person! I would truly recommend her for any client needed any service needed. She is responsible, accountable and most of all, respectful to everyone.

I’m a certified Health Care Aide, and I make $18.50 an hour. When I look at how close that is to minimum wage — especially with minimum wage going up again in April — it’s hard not to feel the gap between the work I do and the value placed on it. I care for people at their most vulnerable moments, physically and emotionally, and I give my whole heart to this work, yet my wage doesn’t reflect the weight of that responsibility.

At Home Instead, there is also no paid overtime and no benefits, which makes that gap even more obvious. There was also a statement from the owner that any kilometres driven outside of Red Deer would be paid at 75 cents per kilometre, yet no one receives this either. Many Health Care Aides across Alberta are going through the same situation — doing essential, hands‑on care for wages that barely sit above minimum wage.

The office sees the hard work we do every day, from acute care to hospice care, yet the support we need isn’t reflected in wages, policies, or follow‑through. I previously worked in a hotel making $18 an hour just to make beds and clean — tasks I also do in this job — yet here I carry far more responsibility, emotional labour, and risk for nearly the same pay.

I care so deeply for my clients that it’s not in me to just walk away for a higher‑paying job. I don’t want my clients stressed or left wondering if I’m coming back. Many of them would ask over and over where I went, or worry that something was wrong. I could get a job with the City making close to $30 an hour just to take care of the outdoors, but my clients are number one to me — and that loyalty should matter.

Home Instead also has an Employee of the Month program, but because I work 12‑hour shifts Monday to Friday, I’m not eligible since I can’t work weekends. I work 7 a.m. to 7 p.m. just to cover my $3000 rent and bills, living paycheck to paycheck, needing a car to get to work, and trying to keep up with gas, food, and everything else life demands. On weekends, I clean houses so I can afford to put my daughter in softball. That level of commitment should be recognized, not excluded.

All of us employees need to stand together, and the office manager should be supporting their staff instead of leaving them to struggle alone. Being paid only slightly above minimum wage highlights a serious issue within the company and within the healthcare system as a whole: the people providing intimate, essential care are not compensated in a way that matches the skill, training, and emotional labour required. Sustainable, quality care depends on fair wages, fair policies, and fair treatment for frontline workers.
When the office first opened there door i was the first employee that walked in that door...

The Alberta healthcare just went on strike got what they wanted and this company just keeped the small pay rate and never changed nothing as they do not care for there employees they just care that the seniors pay the company.

We used this agency for 2 days while my dad was dying of cancer. He needed support while my spouse and I were working and we had hoped home instead could allow us to work and keep him cared for. The second carer we had sat on my sofa for 5 hours on her phone, doing nothing. My spouse and I had to leave work early to care for my father that day, and after until his passing, as the carer refused to do any of his cares, including ambulation and giving medications based on the regimen hospice provided to manage his pain. We complained to the agency who said they would take care of it. 4 months later, without a word from the agency, we received litigation notices about unpaid costs associated with this worker. We were able to work through a legal aid to address this. Don’t add stress to yourself or your loved ones passing by working with these charlatans. Find someone better.

Do you have a loved one needing this type of home care?" Apparently that makes them an easy target for exploitation!
My loved one was preyed upon by this company's,"Care Pro, proffessional!"
The services from the Home Instead group were only required for 7 days.
In that time, fruadulent credit card use was accomplished.
I believed what I read and was told during the initial phone call: "All employees thoroughly screened, trained, and bonded." "Yes, we have a lot of experience with clients suffering with dementia!"
The cell phone service was canceled for non-payment. That's when we discovered the credit card was canceled due to suspect fruadulent charges.
The perpetrator, (or Care Pro) went as far as to have the credit card statement rerouted to their address. They applied for and received another credit card in my loved ones name!
I would say this caregiver was a real "Pro" in fraudulant, deviant behaviors. Just imagine what could have been accomplished if the perpatrator had more time with the client!
Their website statement; "Thouroughly trained, carefully screened and dependable Care Pro."
Perhaps if I had read their advertisement for hiring "Care Pros," only requiring: a valid driver's liscense, auto insurance, a TB test and all other training provided by the company at $12 - 14 dollar starting wage, I would have had a red flag go up.
Can any independent, in home, care givers guarentee your loved ones safety and privacy?
This was a sickening experience to know that I suggested this to be a good solution to an emergent need and allowed my loved one to fall prey to an identity thief.

My Mother does not use profanity but when I came home and seen them watching Netflix using the F bomb on every other word I was MAD! I told them not to come back. The guy whatever his name is charged me anyway. With my Mother declining I CAN NOT DEAL WITH THIS CRAP!

I had my aunt set up for 24/7 in-home aides. Then the franchise in Hollidaysburg, PA changed ownership.
The new owner had "trouble" getting staff to the home and attempted to raise rates.
I selected a new provider. When the Home Instead franchise owner learned that I was going to make this change, she said she "wasn't sure" that she could provide coverage for the last month of the contract!
I had to phone the national Home Instead office and remind them that patient abaandonment is a very serious situation for them legally.
After they spoke with the local franchise owner, she begrudgingly completed the contract.
Recently, a gift was mistaenly sent to the Hollidaysburg office for my aunt. The Hollidaysburg Home Instead franchise owner was very difficult and told my courier that she would only be in the office for 5 more minutes to pick it up!
Mean-spirited and vengeful! The gift was left at her office.
What person would repeatedly try to punish a demented 90 year old lady?
Shabby! Avoid them!

Deceitful was better off not engaging
Better organisation t

My mother was left in a filthy state. She lived in an upscale condominium yet the Home Instead worker left her exposed to battery acid and allowed her home to become infested by thousands of cockroaches. Finally, the worker stole over 100,000 dollars the case still open with police. We are devastated.

I worked with this company for over a year as part of the finance team. My experience was positive while working with the original team members; however, after new personnel joined, the environment became challenging. The new director, unfortunately, fostered a negative atmosphere and, in my opinion, exhibited racist behavior. Additionally, another team member's work ethic was unsatisfactory. Ultimately, I did not find the company culture conducive to a positive working experience and would not recommend it as a reliable place of employment. The management style was poor overall. I had concerns about potential racial bias exhibited by an individual named Megan H. I intend to continue exposing the negative impact of working with this company on social media.

The worst company you can ever work. They will undermine your work and value. They will never give you any recognition for anything you do. They're dishonest, disorganized and have no clue what they're doing. Leadership is a joke and loves hiring Amazon guys who are clueless. They brag about money and dont care about their employees. They do not conduct performance reviews or an objectives/goal tracker to monitor your deliverables. There is 0 growth opportunities unless you're buddies with leadership. Its a miserable company and I hope they go bankrupt.