Holdcroft Motor Group Arvostelua 1 826

I find it almost impossible to get in touch with the service department. The calls are diverted through to the reception desk who are very polite and helpful and say they will send your message to the service desk. Then nothing. Phone again 5 hours later, again goes through to reception who say they messaged service, but they can’t make them reply. This has happened the last 3 times I have tried to contact the service desk. This time it is to rectify a fault which has occurred after a service. If I didn’t have an extended Honda service, I wouldn’t use them. Cheshire Oaks Holdcroft.

Purchased BRAND NEW Ioniq 5.Its only 3 month old and the full electrical system has failed. Had to send it back to Tilbury Docks for repairs (apparently Only place in the UK that can repair Hyundai EV's) and so far been without it for over a month now.......Still no idea when it will be back with me, since Hyundai do not know when the parts will arrive in UK and must say its the worse customer service Ive ever encountered. Only wish someone from Hyundai could speak to me and give me answers!!!! Worse experience every

Took my i20 for major service in may 2025 just had it put through mot locally july 9th it failed on rear calipers. This should have been picked up during the service. Was told other items wanted doing but none of these showed up on the mot.

I have come in a couple of times since purchasing the car and there customer service is great really helpful and no problem is too big. Thanks Abdul

The staff are all very good and friendly it makes buying a car more easily.

Martin Nelson made my experience of buying a car so very wonderful with his professional attitude, and kindness the whole process was a pleasure and went absolutely fantastic
Thank you

Generally made me feel welcomed. Most questions were answered to my satisfaction.

I have alwayshad great service with hyundai hanley

Great service experience & love my new car !!

Easy to deal with, very helpful and free coffee

Alan the rep was amazing and very patient. From the moment you walk in you feel welcome and very comfortable.

Bought a car from Holdcroft over the weekend, when i first viewed the car the air conditioning wasn't working.

I was promised the air con would be serviced prior to collection however upon leaving the forecourt, the air conditioning clearly had not been serviced and was blowing warm air.

One of the tyres had appeared on the MOT as cracked and perishing, i asked Hyundai to change the tyre to which they refused and said it was perfectly safe to drive. After telling them I would reject the vehicle they offered to pay for the tyre change.

The valeting of the car was to a poor standard, product stains on the vehicle, inside of the fuel cover was filthy.

We drove the vehicle home and whilst at motorway speed found that the tracking and balancing had not been carried out after a refurb of the alloys.

Note to Holdcroft, take some time and pay attention to minor details to improve your customer satisfaction!

Great customer service , very happy with our purchase.

This is the second car we have bought with the help of Serkan and, as for last time, his focus on helping make the process as easy as possible and getting the best car for us was excellent

They weren't pushy, but were available to answer question and explain things to me.

Just took possesion of the new Inster A lot of infomation to take but the vehicle is fantastic The whole process was dealt with by Carol What a star she made the whole process both understandable and easy We won’t go anywhere else

Wrote to Holdcroft head office to complain about having to pay for either collect and deliver or a hire car for a factory recall to be carried out. Have not even had the courtesy of a reply. Definitey will not be dealing with this outfit again.

From the start Dean at Holdcroft Dacia was professional, knowledgeable and friendly. He kept me updated all the way through the buying process as well as helping set up the car during handover. I wholeheartedly recommend this dealership if you’re looking thinking of purchasing a Dacia. Thank you for such a positive experience

Lewis from Cheshire Oaks mg was attentive but not overbearing, knowledgable and very helpful

From the initial enquiry to completion we were treated very well by personable, professional Holdcroft Hyundai representatives. I would give them 5*