HIU BREAKDOWNANDREPAIRS LTD Arvostelua 

254
TrustScore 5/5 tähteä

4,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

This was my second year using HBR for my annual service of my MVHR and HIU and once again the service has been great from start to finish. AJ and PJ who undertook the work were so helpful and friendly... Näytä lisää

Saanut 5/5 tähteä

Ozzie was very knowledgeable and happy to explain the processes being carried out / answer questions as he went. Tested various parts of the system around the flat thoroughly. The hot water actually s... Näytä lisää

Saanut 4/5 tähteä

My HIU unit had leakage and called this company the first time (I knew this company through trustpilot). Samson picked up my call. He was very helpful and was able to follow up my case and paid good... Näytä lisää

Saanut 5/5 tähteä

PJ called to let me know that he was on his way which shows that he is customer focus ,very good communicator,Friendly and extremely polite respectful of property. Very clean worker and work focuse... Näytä lisää

Yrityksen tiedot

  1. Lämmitysurakoitsija
  2. Lämmityslaitetoimittaja

Yrityksen kirjoittama

Hiubreakdownandrepairs LTD have gained a fantastic reputation over the years for providing first-class Heat Interface Unit services and Repairs in London and surrounding areas. Our friendly staff take pride in resolving faults with Heat Interface Units and District Heating smoothly and at a low cost. From Heat Interface Unit installations, Heat Interface Unit repairs or Heat Interface Unit maintenance you can count on us to deliver a service of the highest quality.


Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

254 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,8

Kaikki arvostelut

(254)

77 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Very Professional

They were very professional & were very helpful when I had something come up & Samson Ogunyemi informed the engineer to come to my place first. A huge thank you to Samson.

Also, the engineer (Tony) was very professional & well-spoken.

I am very happy with the service I got.

Thank you

5. huhtikuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I Would like to thank the Hiu…

I Would like to thank the Hiu breakdownandrepairs team especially the visiting engineer Tony. Samson in the office kept us informed of what was happening and when things would happen. Tony arrived between the times suggested. Tony took out the old hiu and replaced it with a new one, he was very courteous like taking his shoes off where there wasn't dust sheets (which he used and provided). Tony had his PPE on the whole time inside the house. Can't praise you guys enough, thank you.

18. maaliskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

After 1 month of experiencing issues…

After 1 month of experiencing issues with my hot water and 2 differnet companies attending and not been able to fix the issue. My landlord contacted hiu breakdownandrepairs, samson sent joel out to me who fixed the issue with in munites of his arrival. The hallway radiator which has not been working for 4 years is now perfectly hot. Brilliant conpany with very knowledgeable engineers.

4. helmikuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Very dishonest and unprofessional…

Very dishonest and unprofessional company. To avoid falling in the same trap as us never pay them before they have fixed your problem. They normally tempt the customers by offering the VAT free (cash) bill to reduce the cost their bills. Once they get the money in cash they never come back to fix the problem. Dealing with this company has caused us a lot of stress and anxiety!!!

In reply to the HIU Repair and servicing comments, our comments are as follows;
Dear Trustpiolt Team,
Please don't let other costumer to fall in the same trap as us!!
Their reply is not genuine! We have given them every opportunities to come to the negotiating table with no luck so far. We did send them a recorded delivery letter after our numerous emails being ignored, giving them 14 days to reply with no reply so far!! They are waist of time. Please warn your customers.

In reply to the HIU Repair and servicing comments, our comments are as follows;

Dear Trustpiolt Team,
I can assure you that our review is not a FAKE review. We can table all the proof that the company or anybody else required in order for us to proof that our review is not fake!!
We have no issue with their legal team to deal with our genuine review. We have given them enough time to come and remove the unnecessary parts which they installed leaving us with the same problem which we had!!
Many thanks for your understanding

21. tammikuuta 2022
Oma-aloitteinen arvostelu
HIU BREAKDOWNANDREPAIRS LTD-logo

Vastaus yritykseltä HIU BREAKDOWNANDREPAIRS LTD

This is FAKE review which has been written by a competitor. We do not take cash payments to reduce the cost of our vat bills. That is a false statement and wholly untrue. We have no recollection of this occurring, we also endeavour to leave our customers satisfied. Our legal team will be dealing with this fake review accordingly.

Saanut 1/5 tähteä

Unprofessional, overpriced and incompetent

After experiencing issues with my HIU, I contacted HIU Breakdown & Repair due to their positive reviews.
I was told that the cost to repair would be a £115 callout fee, with any parts on top of this.
Initial callout – this visit (£115) took 10min. Following this they advised that a new pump was required, which would need an additional visit. They stated the pressure was 0 (incorrect as we tested this prior). The additional quote to replace the pump was £180 labor plus the pump (£234). It also said that additional issues may be identified after this.
I then contacted another company who repaired the HIU in one visit without the need to replace the pump.
When I queried this with HIU Breakdown & Repair, they advised it’s “best practice” to replace the pump. It’s winter – I just wanted my radiator to work! Fix the issue, then let me know if a new pump may be required.
They refused to provide a refund, instead offering a free ‘service’. I declined. I do not recommend this company!

15. joulukuuta 2021
Oma-aloitteinen arvostelu
HIU BREAKDOWNANDREPAIRS LTD-logo

Vastaus yritykseltä HIU BREAKDOWNANDREPAIRS LTD

Hi Lisa, thank you for your review. However, there are a few facts that are incorrect in your statement. During the visit the pressure gauge was on 0.7 bar not 0 which was a typo on the engineers report. Human errors do occur, however they are rare. Secondly your heating pump had failed due to lack of use, therefore a replacement is the best long term solution. We have spoken to your landlord who said the second visit you had from another company solely freed the pump and sprayed Wd40 which is merely a temp repair and will fail again in the future. Therefore, having your pump replaced is the best approach to avoid you having further issues, as we would have added F1 anti corrosion inhibitor which would have prevented an issue from occurring again, something the second company who you called failed to do . Leaving a bad review because you were refused a refund (the engineer visited the site so therefore does not warrant a refund) is entirely at your disposal. We're a 5* company and our reviews reflect that.

Saanut 4/5 tähteä

Very Expensive

While prompt and knowledgeable they are too expensive. Charged me £220 + VAT for labour for 35 minutes job on top of parts for which they also far too much over charged me after checking the prices on the internet

6. joulukuuta 2021
Oma-aloitteinen arvostelu
HIU BREAKDOWNANDREPAIRS LTD-logo

Vastaus yritykseltä HIU BREAKDOWNANDREPAIRS LTD

Hi Ziad. Thanks for your review. Regardless of the time spent on a job, you are paying for the labour along with our knowledge and expertise; something you will not find elsewhere. Our pricing also accounts travel to and from site, depending on the location of the property. The price given of the parts is the price given to us from our supplier, along with delivery fees. Prices are also inflated due to ongoing supply chain issues.

Saanut 5/5 tähteä

We recently had an issue with our hiu…

We recently had an issue with our hiu system. Our managing agent put us in contact with hiu breakdownandrepairs ltd who have been excellent from start to finish. The engineer who came mo was very polite and knew he's stuff. We now have heating and we are very grateful.

29. marraskuuta 2021
Oma-aloitteinen arvostelu

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