The Hertz Corporation Arvostelua 

Paid £15 for 1 hour, great right?
Wrong, returned the vehicle 8 mins late (as it kept locking me out). So got charged ANOTHER £15.
Vehicle was returned at 10pm so noone waiting.
Took 2 months to get a response.
Very petty, for the sake of £15 I will never use them again.

Used one of their van by the hour a few years and was great however this time they asked again for my driving license which I sent across the photos as required. A few days later they text me saying it's been rejected and that I would receive an email with an explanation. (10 days on, I'm still waiting). Puzzling as to why they rejected this when I previously rented with them and have accounts with all the others such as Avis, Enterprise, Sixt. etc..
I tried to contact their support (email available only, no telephone numbers to contact them). But no response.
Their portal does not allow me to remove my credit card, not even cancel my membership (as you might have guessed), without emailing their support team.
Thankfully my credit card supplier will be refunding their annual membership fee.
Pretty surprising from Hertz to be running this so appallingly. Not recommended.

Stole my money, gave me no vechile, 12 days later still no refund, customer service non existent, basically will just steal your money and leave you unable to pay your bills, avoid these crooks

Shocking service from the first point. Booked a van plenty in advance to move house, got to less than 24 hours before the start time and they cancelled it due to mechanical issues. Booked another one father away, got there at 6am to pick it up...no nothing. No van, no text, nothing. Nobody to answer any questions. Finally got a text 45 mins AFTER my booking time to say there was another issue. Finally got through to speak to someone at nearly 8am (after standing round for nearly 2 hours) for them to tell me there was no alternative vehicles available and it would be cancelled again. Beyond hopeless, now I'm down £600 in deposits for vans I never got...just hoping it comes back soon enough. DO NOT USE

Hired a van (twice) last year to help me move out of my house.. first hire went ok, second hire was doomed as there was no fuel card and I knew I'd have to stump up money to return "with a qtr tank"... however I had no choice as I was due out, so I retained the receipt, scanned it and emailed it in to the Hertz contact address... two tickets raised, zero responses... Hertz have basically charged me TWICE for fuel (as they charge as part of the invoice payment at the end of the booking)... only way to contact them is via another webform which just raises yet another ticket that never gets answered.

Total scam... so if you book a van and the fuel card was missing (and yes I checked every nook and cranny in the cab) be very wary of putting more fuel in it for them.

I hired a van at ikea to help me move into my new flat. I was informed 15minutes before my pickup time and did not inform me why. In ikea with all my purchases at checkout with no idea what to do. Was unable to get hold of anyone no help desk and tablet broken. When I got home after being on hold for 40mins I was informed that I had failed security check due to having an irsh driving licence and I was not in my UK residence long enough. Was not informed that I would receive my refund until I finally got hold of an agent.

Poor system set up need to better communication and information.

I've used normal Hertz in the past and it was always good. This organisation appear to be scammers. Rental was arranged but no PIN was ever sent. No one answers phone calls, email cases get a number immediately but no one ever responds. I am trying to get my money back via credit card company.

I don't understand how from the normal Hertz website, you end up dealing with this company who appear to be scammers.

Too long a story to explain fully, but a quick summary: Awful communication (they only communicate via automated emails/texts, and you can't reach them via the phone) and immoral system set-up which doesn't deal with any legitimate issues. We were not given our code to un lock the van for over 2-hours, then told we had our time slot cancelled. We then had to cancel our delivery to one of our customers. Then all of a sudden they sent a code to us, for a time slot that had started 50 minutes ago, so by the time we rushed out and made the delivery and returned the vehicle, we were charged overtime. Plus, they tried to debit a further £30 at the beginning of the slot.
Completely unfair treatment. Any complaint I've made against them hasn't been responded to.

I'm not sure whether this company's negligence is due to a really bad system set-up, or immoral behaviour from staff/ people higher up, who choose to not be accountable for the way their service treats people.

Simply deduct money from card, not transparent with costs. Do yourself a favour and avoid this company at all costs

Scammers - do not use.

So I needed a van for a few hours on a Saturday. My usual local company in Guildford would only give me a van if I hired it for two days which worked out double the cost. So I looked around online and discovered Hertz 24/7.
After a bit of advance (2 days) admin to get registered on the app (scan your license, upload a selfie etc), it was all done, and this means paperwork free hire on all subsequent occasions. Great!
My van was waiting at the booked time in B&Q Guildford car park.

Once you get your head around their security, accessing the vehicle is easy.
The van was quite dinted on several panels but their check sheet reflected this so no big deal, however this is why I knocked a star off as it looked somewhat tatty.
Fuelling was also minimal fuss as you leave it at least 1/4 full, and if it needs it, there's a fuel card supplied (you pay 33p mile to cover all fuel costs).
Now that I'm familiar and comfortable with how Hertz 24/7 works, I'll be using them in preference to my previous company as it worked out a lot cheaper and was accessibly efficient.
Recommended, but read up beforehand how it works out you could be standing outside the vehicle for a while trying to read up!

Absolute joke of a company. Same situation as a lot of people on here. Just wish I had read these reviews before I bothered giving them my money. Hired a van from B&Q in Inverness for 4 hours, because this company and their employees are all incompetent, the van was an absolute mess inside, smelled of cigarette smoke and there was no screen wash. They had to send the AA out to fill up the screen wash as there was a lock on the bonnet and the only key for the van is chained to the inside.

This made me 2 hours late in dropping the van off. Received a parking ticket as a result, sent 6 emails both to Hertz and Hertz24/7, ZERO response. Avoid at all costs, or, it's going to cost you A LOT.

I've written to B&Q and the local council about the these con-artists, so hopefully B&Q drop them and the council kick them out of Inverness.

Hired a van from Crawley B&Q
Left car in car park
Week later got a ticket avoid they are a scam

I recently hired a car in Florida, picked up from Hertz, Ft. Lauderdale Airport Branch.

On pick up I noticed the "Hertz Gold Standard Clean Seal affixed across the driver's door. Unfortunately nothing could be further from this statement. When I opened the car door I got a waft of stale cigarette smoke.

I took the car and drove to my hotel were I was able to inspect the car in proper daylight. The car was filthy, with cigarette ash everywhere with food remnants stuck on the central consul. There was an old receipt in the door storage area, indicating that no attempt what so ever had been made to clean and disinfect the vehicle, appalling in these dangerous times of Covid.

Much worse was to come; I drove to the Keys with my wife, on our return journey I attempted to overtake a truck and as I pulled out to overtake, the car began to lose control and it took all of my 40 years of driving experience to finally bring the car under control and carry on with our journey. Thankfully I managed to avoid a collision with the truck and kept the car on the road surface.

On returning to the hotel I checked the tyres and to my astonishment I found two of the tyres to have zero tread across significant areas of the surfaces.

I then returned the car to the Hertz branch. I asked for the manager (Natalie) to deal with the issue. She was in disbelief that the car was in such a dangerous condition and stated such, although she refused to put this in writing following a phone call to her Regional Manager who prevented her from doing so.

I was holidaying with my Brother-In-Law who had also hired a similar car, the manager had her employee write on his car that it was defective and needed to go for repair.

The manager stated she could not cancel our bookings as it had been made through an agency, but she would give us an SUV to accommodate all four of us as compensation, along with a voucher for $300 for future vehicle hire, although in her words, "it did not take away the fact we had almost died in a car crash"

To date the agency has not refunded our payment for the vehicles which I will comment on in a separate review of Expedia, whose service has been equally deplorable.

On return to the UK I wrote to Hertz advising them of their negligence which almost cost us our lives and those of people in the vicinity of our drive. They responded by saying it was nothing to do with tem and I should contact the branch, seriously!!

I advised that I was contacting them as the branch had failed to support my request for assistance with Expedia, in fact lying that the vehicle was in leu of the two original cars rather than an attempt at an apology for the danger they placed our lives in. This action was unbelievable as much as deplorable, to deal with their clients with such contempt.

I wish I could upload the photos showing the terrible condition of the tyres and the filthy condition of the interior of the vehicle (on its own an unbelievable affront to our wellbeing given our current global Pandemic.)

I did not think it was possible for an organisation/individual to risk the lives of it's customers and to sweep it under the carpet as they have done.

I know you are not all mechanics and should be able to hire a car with confidence that it will not be a risk to your life, but please check every element of future cars you hire, ESPECIALLY from Hertz.

Awful. Ignore all communication from you. Sent 3 emails with complains no response at all. They say email is the only way you can communicate so wasn’t able to call and speak with anyone either.

Terrible. They charge per mile but when I got the van there was little fuel and no fuel card. I rang them and they told me to pay for fuel myself and they would refund me. Almost a month later and still no refund so in effect been charged and extra £35. Other issues too including the van stinking of fish but just to say overall not a good experience.

An absolutely dreadful experience. Spoke to a phone operator who was the most unprofessional, rude employee of a company I've ever dealt with. Did not want to explain simple things and actively prevented me from trying to use their service.

The address check system is also a complete joke. Having just moved house I was denied a hire despite the DVLA having already updated my licence to my new address and sent Hertz all requested pictures of the license. Isn't this why the DVLA check code system exists? Works well with every other van hire company.

Avoid this service at all costs.

Hired a van for a simple task, on arrival the van was very dirty inside and the previous user had left lots of rubbish in the back that I now had to try and get rid of. Hertz said they will recover the costs from the prevous customer! I am still left with the contents to dispose of!!!! I recived a £5 discount. No fuel card and the tank was under 1/4, advisor informed me fillup and email the receipt we will refund the money. hey quess what, no refund. In principal this is a great way to get a short term hire van, however its starting to appear more of a scam that Trading Standards need to investigate. For post hire issues they don't have a phone number and don't want to talk to you, you have to email!. There is never a reply so I expect I will never see a refund for the fuel. Appears more of a scam that you have to put fuel in or your left with a can you cant drive, then Hertz charge you again for using the fuel? pay twice. I responed to the customer satisfaction survey (they take feedback seriously???), and I have not recived any response. My advice, avoid as they will charge you everything but dont deliver what they advertise. Disapointing, frustrating experience from one of the large UK fleet hire companies you should be able to trust.

I would give a big fat zero if I could.. do not use as this company is a scam, they try to charge you two years after a one off hire at IKEA 2019. They use the pretext of membership fee to con unsuspecting clients. Shame on you. They are also trying to threaten me with debt collectors and refusing to cancel membership... avoid at all costs.

No code to get in the vehicle, spent ages trying to get through to someone to find out more. Once I finally got through they said they’d refund me but only sent me half. Would definitely avoid, will not be using again.