Hertz - Wichita - North Webb Road Arvostelua 

Customer Service was great!! Car was ready. Pick up and drop off was good. Did receive a call from rep inquiring about a chip in the windshield. I advised her that was already there, I realized after picking up. She called her manager and confirmed it was already there.

I didn’t like the lack of information I received when booking the rental then when I returned the car I found out that they didn’t charge me the quoted amount when I paid for the rental with my debit card and when I returned it they charged me then and I didn’t have any money in my bank and was put over 360.00 in the whole. They never once told me that it was not going to charge my debit card the day I picked up the card they took out the deposit but not the charge which I’m still waiting on my refund for the deposit so I was put in a TERRIBLE SITUATION with my bank account. I am very disappointed and unhappy with the process and situation.

A small store and you get great customer service. Both recent rentals went very smooth and inexpensive.

The service was good, and the vehicles were clean, but the availability and variety of vehicles are limited. I’m a President’s Circle member and rent exclusively through Hertz. While I appreciate the cleanliness and customer service, I wish there were more vehicle options.
One area where Hertz is falling behind is the fleet. Most of the vehicles available are not the higher-spec or top-trim models. For example, during my last rental I received a Mercedes-Benz GLE 350 that didn’t even have Adaptive Cruise Control or Steering Assist. For a premium SUV at a premium rental price, I would expect at least these basic driver-assistance features.
I rent cars 4–5 times every month, and I’ve noticed that the fleet has remained almost the same for the past two years with very little refresh or variety. I hope Hertz considers expanding and updating its fleet with more well-equipped vehicles, especially for loyal customers like President’s Circle members.