Run from Hertz
I am extremely disappointed with my recent experience with Hertz Car Rental. I reserved and prepaid for a midsize vehicle through Southwest Vacations, with all pricing disclosed at the time of booking. When I arrived at the rental counter, the agent stated she did not need my Southwest confirmation number and proceeded to offer what she described as employee, AAA, and Costco discounts. At no point did I request or authorize an upgrade or any changes to my reservation.
After returning the vehicle, I was surprised to receive additional charges totaling $383.25 for a vehicle upgrade that I never requested or approved. The paperwork presented at the counter was not clearly explained, and I was never informed that accepting the vehicle would result in significant additional charges beyond my prepaid reservation.
I have disputed these charges, submitted supporting documentation, and filed complaints with both my credit card company and consumer protection agencies. Customers should carefully review every document presented at the rental counter and insist on receiving a clear explanation of any changes to their reservation before signing.
This experience has left me feeling misled and frustrated. I expected transparency and honesty but did not receive either. I would not rent from Hertz again based on this experience.