Hertz - Pembroke Pines West - Pines Blvd Arvostelua 

The customer service when you call is completely useless and rude. I was trying to extend my rental for another 3 days and the first lady just talked over me the whole time. I even asked for a supervisor and she said she had none and eventually hung up on me. The second guy when I called back couldn’t apply any of my members discounts and wanted to charge me the same price I was paying for a week for only 3 days. Asked for a supervisor again and he just said there’s nothing he can do. Ended up just returning the car early and going with Enterprise.

Smooth process picking up and returning car

Easy process and so fast. Good reception and friendly people..from the beginning until the end. Thank you!

Excellent check in process. Vehicle clean and ready for road trip. Personnel very helpful and knowledgeable.

What made this experience great was the exceptional level of customer service I received throughout the entire rental process. The team was welcoming, professional, attentive, and made everything extremely easy from pickup through return. I genuinely felt valued as a customer rather than simply being another reservation.

Hertz is doing an excellent job of providing a consistent and personalized customer experience. The rental process was efficient, the vehicle was clean and ready, and the staff took the extra time to make sure everything was handled properly. It is the professionalism, friendliness, and willingness of the team to go above and beyond that really stands out to me.

As a frequent Hertz customer, consistency is very important, and experiences like this are why I continue to choose Hertz. When you have employees like Justin Williams, who genuinely care about the customer and take pride in providing great service, it makes a tremendous difference.

This was another 5-star experience, and I sincerely appreciate the outstanding service. Please continue doing what you are doing and recognize the team members who consistently deliver this level of customer care.

When we rent a car locally, we always go to Hertz. It’s close to home, pretty straightforward and quick. They are also very flexible if you get into an inconvenience and need to extend the time.
Theo customer service is also great and the waiting time from beginning to end is excellent.

I always have a pleasurable experience at that location. Sigrid and Justin are so thoughtful and patient.

Good customer service by Justin at the desk. Only issue was the radio receiver in the car wasn't working.

Customer Seevice at this location is always great and that’s important to me. The process was painless, and I had my rental ready to go in 15 minutes!

Was given a car with almost empty tank of gas, didn't notice it until I was half way home. Told the same associate I rented it from on return and he apologized and said he would make it up to me if I rented from them again. That's after I just filled it up before returning it. There is a gas station literally beside them.

The agent in pembroke pines fl on August 18 stated the the third-party insurance i purchased when i rented vehicle thru priceline was not recognized or authorized by hertz. And basically stated it be in my best interest to purchase the insurance hertz I was put in a very uneasy situation and purchased insurance thru hertz at double the cost.im a senior so I was placed in a difficult situation I will never rent thru hertz again.