Hertz - Hemet - West Florida Avenue Arvostelua 

Poor customer service long wait time no reason to he a gold member

This was my first time renting a car with Hertz, and I honestly had a great experience! The customer service was excellent, and everyone made the process easy and stress-free. When I arrived, the car was already ready for me, so I was able to get on my way without any hassle. I really appreciated how smooth everything went. I would definitely rent from Hertz again and highly recommend them!

Very professional and very easy to schedule and they also work with the customer very well

The vehicle was ready for me upon arrival. Great customer service agents. Easy drop off.

I reserved a compact car when I went to pick up my rental car. It was not available so they give me a bigger card and stated I have to pay the difference. I told the customer representative I feel like I should not have to pay the difference because I did not choose this bigger car. I wanted the smaller car for my travel business. So I had to pay extra for a bigger card that I did not want. I believe the car rental company should have not let me reserve the car if it was not available and I would’ve gone to a different location for the car I wanted and reserved. They did not offer me a discount or customer service discount for not having the car I wanted instead. I have to pay more money.

I like supporting our local Hertz and not having to go to the airport. But I need to say, when you hear people talking in the back and nobody's at the counter, for 10/15 minutes, it really makes me want to go to the airport. Do better please 🥺

Reserved a specific car type and upon arrival to our local Hertz location they did not have it. We ended up with an electric car. Absolutely dislike EVs. There are only 7 charge stations in this town and 5 of them are broken. Furthermore they charged me more than what I was quoted online. They always do this. Rental was for three days, and one was suppossedly free for a bday promo, it was reserved for 219$, then the rental agreement was 240$. Why can't they give the full and correct cost at time of booking. Enterprise is way better, I didn't rent with them because I thought the promo would help. It didn't, and they were sold out anyway. Hertz has always been disappointing in these areas.