My house had been on the market for 9 months with a major estate agent prior to Hern and Crabtree taking over. What a difference in experience we had! Brilliant communication, quick responses and work... Näytä lisää
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From start to finish, Hern & Crabtree were exceptional. The service I received was second to none. The photography was outstanding, the team handled all of my viewings and feedback brilliantl... Näytä lisää
We brought a property from the heath Cardiff branch and found everyone to be friendly and helpful. However our main praise must go to Gina who dealt with our purchase. She went above and beyond to hel... Näytä lisää
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The Heath Cardiff team were a really friendly and efficient team who would respond to queries really quickly and always happy to help. Kept the process very simple the whole way through and impressed... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Hern & Crabtree are Cardiff’s longest-established independent estate agents. Our highly experienced team specialise in residential sales, lettings, probate services, estate management, land and new homes, and property management services. We are dedicated and passionate about what we do and our highly experienced teams add immense value to each unique customer journey. Our focus is helping to sell your home in the best way possible, using our experience to make it a smooth journey for you. A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client’s property with the same consideration as we would our own. We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just want they want, but also the peace of mind that the very best result has been achieved on their behalf. We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends and family, perhaps that is why we have successfully helped people move for over 170 years.
Yhteystiedot
Waungron Road 8, CF5 2JJ, Cardiff, Yhdistynyt kuningaskunta
- 02920780240
- info@hern-crabtree.co.uk
- www.hern-crabtree.co.uk
4,7
Erinomainen
225 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Thank Goodness For Gina!
I've just completed a very stressful move but luckily for me Gina help me greatly as the deal came to it's conclusion. I would highly recommend their services...
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Hi David,
Thank you for your kind feedback. Moving home can be incredibly stressful, so we are really pleased that Gina was able to support you and help things progress smoothly towards completion.
Gina will really appreciate your comments and recommendation. Thank you for choosing Hern & Crabtree and for taking the time to share your experience.
Kind regards,
The Hern & Crabtree Team
Absolutely fantastic service, can't recommend enough.
Absolutely fantastic service! I can't recommend Hern and Crabtree enough. I recently used them to sell my property and the service I received was above and beyond that of other estate agents. They help in achieving the maximum sale price possible for my house. The photography was exceptional which certainly helped in maximising the interest and securing viewings. The service they provide doesn't end there, they attended all of the viewings, and there were a lot, and they really sold the property. The Sales Progression team assisted in getting the sale completion over the line. Hern and Crabtree are more than estate agent and supported us throughout the whole process and we can't thank the team enough.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Thank you very much for taking the time to share such a detailed and positive review. We’re absolutely delighted to hear that your experience with our Heath Sales Office exceeded expectations and that you felt fully supported throughout the entire selling process.
It’s particularly pleasing to know that our marketing, photography, accompanied viewings and Sales Progression team all played a part in achieving the best possible outcome for you. Your kind words about the team’s dedication and commitment mean a great deal to us.
Thank you again for choosing Hern & Crabtree and for your strong recommendation. We wish you every success in your next chapter.
The Hern & Crabtree Team
Gina and the team at the Heath branch…
Gina and the team at the Heath branch were absolutely fantastic. Every stage of the process of selling our house was carried out efficiently, effectively, with care and great communication. Diolch yn fawr!
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Thank you so much for your wonderful feedback, M Palmer. We’re delighted to hear how positive your experience was with Gina and the team at our Heath Sales Office. Providing an efficient, caring service with clear communication at every stage is exactly what we aim for, so it’s great to know this was reflected in your sale.
Diolch yn fawr for your kind words, and we wish you all the very best for the future.
The Hern & Crabtree Team
Vastaus yritykseltä Hern and Crabtree Estate Agents
Thank you for taking the time to leave a review. We’re pleased to hear that you experienced a prompt response and clear communication from our Pontcanna Sales and Lettings Office. Providing an efficient and transparent service is very important to us, so your feedback is much appreciated.
Kind regards,
The Hern & Crabtree Team
Fantastic support throughout a long and…
Fantastic support throughout a long and complicated chain. Thank you!
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Thank you for your kind review, Alice. We’re delighted to hear that you felt well supported throughout what can often be a long and complicated process. The team at our Llandaff Sales Office always strives to provide clear guidance and reassurance from start to finish, so your feedback is greatly appreciated.
Wishing you all the very best in your new home.
The Hern & Crabtree Team
Great staff who know how to sell
Owen, Jo, Harry and the rest of the staff at Hern and Crabtree are brilliant. They came highly recommended by a neighbour and I’m glad I trusted them with the sale of my house, Owen was so positive about my home and assured me it would sell quickly. The team gave me great advice and were always on hand to offer support and answer my questions. I was going through the process on my own. I felt very reassured. My property looked amazing online and sold really quickly with everything completed within three months. The online platform was easy to use and communication was great. I would highly recommend the Llandaff office of Hern and Crabtree.
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Thank you for such a thoughtful and detailed review, Anna. We’re delighted to hear about your positive experience with Owen, Jo, Harry and the wider team at our Llandaff Sales Office. It’s especially rewarding to know that their advice, reassurance and support made a real difference to you throughout the process.
We’re pleased that the marketing, online presentation and communication helped achieve a quick and successful sale, and that you felt confident and well looked after from start to finish. Thank you for trusting Hern & Crabtree and for your strong recommendation.
With best wishes for the future,
The Hern & Crabtree Team
Excellent service from Hern and Crabtree heath
Hern and Crabtree Heath branch marketed and sold two of my rental properties with professionalism and patience. They dealt with my many requests without hesitation and with one of my buyers who was very very pedantic. Thanks to all their Team members.
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Thank you for your kind review. We’re pleased to hear that the team at our Heath Sales Office provided a professional and patient service while marketing and selling your rental properties. Managing detailed requests and ensuring all parties are supported is something we take great pride in, so your feedback is greatly appreciated.
Thank you for trusting Hern & Crabtree with your sales, and we look forward to assisting you again in the future.
The Hern & Crabtree Team
Gina was fantastic!
An unexpectedly stressful house move - we were so grateful to Gina who was always on the end of the phone to assist. Her help with chasing solicitors was invaluable and we wouldn’t have got it over the line without her help!
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Thank you for your lovely feedback, Ben. We’re very pleased to hear that Gina was able to support you through what can be a very stressful time. Her dedication to keeping things moving and liaising with solicitors is something she takes great pride in, so your kind words will mean a lot to her.
We’re delighted she was able to help get everything over the line for you, and we wish you all the very best in your new home.
The Hern & Crabtree Team
Excellent service
Gina the progression lady was fabulous during the whole process of our sale. She kept us updated and was very personable and helpful as was Ann Marie and the whole team of the Heath branch and the photos that were taken by Mike the manager were first class. We would like to say a big thanks to all
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Thank you for your wonderful review, Jackie. We’re delighted to hear how positive your experience was with Gina, Ann Marie and the rest of the team at our Heath Sales Office. Keeping clients well informed and supported throughout the sales process is incredibly important to us, so it’s great to know this was reflected in your experience.
We’re also pleased you were happy with the photography carried out by Mike — presenting properties to the highest standard is something we take great pride in. Thank you for your kind words and for choosing Hern & Crabtree.
With best wishes,
The Hern & Crabtree Team
"We had an excellent experience with…
"We had an excellent experience with Hern and Crabtree. The team was incredibly supportive and helpful throughout the process. A heartfelt thank you to Gina, Anna-Marie, and Gavin — you’ve all been amazing!"
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Thank you for your kind feedback. We’re delighted to hear that you had such an excellent experience with Hern & Crabtree and that the team provided supportive and helpful service throughout. Gina, Anna-Marie and Gavin will be especially pleased to receive your thanks.
We really appreciate you taking the time to share your experience and wish you all the very best moving forward.
The Hern & Crabtree Team
Consistent Support from H&C
All staff members were helpful, approachable, and responsive during the 12 months of our dealing with them - Oct 2024-Oct 2025. Change of staff did not pose a problem but slotted into place easily. Daisy was ready with suggestions when the unexpected needed quick resolution. Pleasant at all times. Thank you.
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Thank you for your thoughtful review, Wendy. We’re delighted to hear that you received consistent support from the team at our Pontcanna Sales and Lettings Office over such an extended period. It’s particularly pleasing to know that staff changes were handled smoothly and that Daisy was able to offer helpful solutions when the unexpected arose.
Providing an approachable, responsive and professional service at all times is very important to us, so your feedback is greatly appreciated. Thank you for choosing Hern & Crabtree.
The Hern & Crabtree Team
There are not enough words to describe…
There are not enough words to describe this incredible estate agency. The service, care, compassion, understanding, efficiency, and an incredible willingness to want to help. I had various problems arise along the way of my sale which were nothing to do with Hern and Crabtree yet they still embraced and got involved to work on these issues on my behalf. But it isn't just their work ethic, these people clearly love what they do and are prepared to think outside the box and go that extra mile to assist their clients. A special mention has to go to Daisy, Natalya, Anna and Mitchell but the entire team are just exceptional. So, from the bottom of my heart may I thank each and every one of you for not just doing your job brilliantly but also for the fun, easy going nature and sheer friendliness of you all, oh and not forgetting Nigel of course! 😁Thanks again to a great team.
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Excellent service from start to finish…
Excellent service from start to finish & the open day viewing approach worked really well. I can't thank Rhodri and the team enough for their timely responses & support throughout the process. Incredibly well managed which minimised the stress that comes with selling a property.
27. elokuuta 2025
Oma-aloitteinen arvostelu
Staff are very friendly and supportive…
Staff are very friendly and supportive as well as response promptly.
1. elokuuta 2025
Oma-aloitteinen arvostelu
Thank you
From start to finish, the team were amazing, and I felt truly looked after while selling my house. At the initial meeting with Rhodri, I felt completely in safe hands. He spoke about his team, and after meeting them, I could see why—everyone was incredible and made me feel like I was dealing with friends.
It was an incredibly stressful time due to pressure from other estate agents and the pressures of selling and buying, but Anna was always calm, helpful, and knowledgeable. Natalaya, Mitchell, and Gina were all fantastic, and I cannot thank you enough.
You sold my lovely home so I could begin my dream life in the country, and I will always be truly grateful to you all.
27. toukokuuta 2025
Oma-aloitteinen arvostelu
5 star service from finding a property…
5 star service from finding a property to making sure the selling and buying went smoothly. Heath, Cardiff team, you go the extra mile. Thank you!!!
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
BEST ESTATE AGENT IN CARDIFF
Two years ago my best friend died and left me the executor of his estate. My probate solicitor put me in touch with Hern & Crabtree, Pontcanna. What can I say. They have been AMAZING. Throughout the whole complicated process they have been professional, courteous, knowledgeable and most of all kind. So I would not hesitate to recommend them and I give a special shout out to Natalya, Rhodri, Anna and Daisy who have gone above and beyond in helping me. I’ll be very sorry not to chat with them again. So to all at H&C Pontcanna……. COOOOOEEEEEEE.😘😘😘❤️❤️❤️❤️
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Dear George,
Thank you so much for your incredibly kind words — your review genuinely moved us all here at the Pontcanna branch.
It’s been an absolute privilege to support you through what we know has been a deeply emotional and complex journey. We're so glad we could make things a little easier during this time, and your warmth and good humour along the way made you a joy to deal with.
Natalya, Rhodri, Anna and Daisy are all touched by your shoutout.
Wishing you all the very best for the future, and please do pop in if you're ever nearby.
Warmest regards,
The team at Hern & Crabtree, Pontcanna 💙
Using Hern & Crabtree
They were very quick at responding and made the rental process very smooth. It was our first time renting and they made it seem like a breeze. Big thanks to Anna!!
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Dear Thomas,
Thank you so much for taking the time to leave us a review — we’re really pleased to hear that your first rental experience felt so smooth and straightforward!
It’s great to know Anna was able to make the process feel like a breeze — we’ll be sure to pass on your kind words to her.
Wishing you all the best in your new home, and please don’t hesitate to reach out if we can help with anything in the future.
Warm regards,
The Hern & Crabtree Lettings Team
Adele & her team provided superb service.
I have again found Adele McMullen and her team at Hern & Crabtree Lettings to be first class in relation to finding a new tenant for an appartment we own. We had over 10 viewings and they were keen to advise which they would and wouldn’t let the property too. We ended up with a superb, young, professional couple.
Thank you, Adele and your team.
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Dear Jonathan,
Thank you so much for your continued trust and for sharing such kind words about your experience.
Adele and the team are absolutely delighted to have helped once again, and it’s great to hear that you’ve found fantastic new tenants for your property. We really value your loyalty and are always here to offer honest advice and support throughout the letting process.
Thanks again for your recommendation — it means a great deal to us all.
Warm regards,
The Hern & Crabtree Lettings Team
10/10 would recommend for a smooth process…
The staff at Hern and Crabtree are amazing! They really tried to make this process run as smoothly as possible, which made it an enjoyable experience for myself and my partner who were looking for our first rental property together! We can’t thank you all enough - this is what everyone should experience from a letting agent company!
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hern and Crabtree Estate Agents
Dear Freya,
Thank you so much for your lovely review — it means the world to us!
We’re thrilled to hear that your first rental experience together was such a positive one, and that our team helped make it smooth and enjoyable from start to finish. That’s exactly the kind of service we aim to deliver for every tenant, so your feedback really does make our day.
Wishing you and your partner all the best in your new home — and don’t hesitate to get in touch if we can help in the future!
Warmest wishes,
The Hern & Crabtree Lettings Team
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