Herbspro Arvostelua 3 189

I attempted to place an order, but kept getting a message that I wasn’t connecting to the network when I put in my credit card information. Alternately, I would get a message saying information was incorrect. (It was not.) But when I checked my bank account, I had three pending charges! I contacted my bank, then HerbsPro by email. Received a quick response to wait to see if they disappeared. So I waited a few days, and then received another follow up email to check on the situation and let me know they were not seeing any order or charges on their side. So high marks for customer service, but not so good on the order side.

Ordered 17 days ago and it still hasn't shipped

They don’t respond to emails or questions on shipping. No updates. Nothing gets shipped, but they charge you.

I received the wrong product: tape 1in instead of ¾ in (the website was mislabeled: I asked them to correct but they did not). I managed to get someone on the phone who promised to send me a return label within 48h. I never received it. Then I tried to call multiple (20X) times and was never able to get someone on the phone.
I also emailed but received no response.
Really sloppy web site and extremely bad customer service. I will never order from Herbspro again

Truly bizarre experience. I placed an order, but after a week there was no shipping status update. Multiple attempts to reach customer service went nowhere. Finally after 2 weeks someone answered, but it sounded like they were speaking another language and working out of their house. Totally unintelligible.

The purchase was pending on my credit card, but never went through. The charge was finally dropped, and I found the product elsewhere.

Ordered (12) 15 oz cans of Health Valley Organic Minestrone soup, which is a great product but has been discontinued along with rest of H/V soup line.

Unfortunately received only 8 of 12 cans (looks like 4 cans must have fallen out on the way), and all 8 were so badly dented that we are worried that contents are now potentially unsafe to eat. Had been tightly packed inside a very flimsy cardboard box with almost no padding and very little tape. A label marked "RECEIVED IN DAMAGED CONDITION" was added by shipper (USPS?).

After calling, emailing, and submitting photos to HerbPro and review by their "operations team", a full refund was provided. This was appreciated, but it should not have taken so much time and effort to justify and obtain approval.

Their packaging procedure for products like this needs a serious overhaul.

Its been 2 weeks since order was placed. Order still hasn't shipped and support has stopped responding. Do not order from here.

I was sent the wrong product and despite contacting customer support several times I have yet to receive a refund despite returning the incorrect product

Placed an order for delivery to Australia. No issues and arrived fast I think it was only like 2 weeks or so. Will definitely use this site again.

They sent me the wrong items and now are not responding to me when I ask to return them and get a refund! I've sent them multiple emails and left them multiple voicemails to no avail. Absolutely horrible- I'm out $130! Stay away from this company!

Avoid at all costs!! They will tell you items are in stock then after a week email saying out of stock.

Empresa fraudulenta, uno confìa en las ventas realizadas, pero màs bien, los "usuarios que comentan" pueden ser hasta pagados para que sigan cayendo en fraudes, no recomiendo la empresa, no compren, yo adquirì una lista de productos y jamàs los recibì, se dieron por perdidos junto con mi dinero, realice el supuesto seguimiento de mi paquete en la Pàgina oficial de la empresa Asendia y no coincide con la que se genera en la orden del pedido. Si alguien puede orientarme sobre como hacer una denuncia en su paìs, se los agradecerè.
No sigan cayendo en fraudes.

They raise their prices by the percentage of the sale they're running. For instance, the Black Friday 15% off sale that they are running... They raised all of their prices by 15% so nothing is actually on sale at all. This is very illegal in CA (where they are based) and they should know this. So disappointed in them for this. Up until now I've been happy with their pricing.

I've ordered in the past. Their customer service is friendly but lacks. If your order is delayed they won't say anything, so you have to call to find out what is going on. It's fine that they sometimes have to wait for stock to come in, but they should at least tell you that certain items are out of stock and give the option to cancel, partially deliver, or just wait.

Netjes optijd en zeer snel ontvangen netjes verpakt ....!!
Werking zoals beschreven en info op het product goed te lezen.

I ordered a Jarrow product. It's been two weeks and they still haven't shipped my product. I have emailed and messaged them multiple times and they will not respond. They are located in Hayward, California. If you sift through all the fake 5 star reviews there are a ton of people complaining about this issue. This is a scam business. Please avoid.

Ordered some melatonin from HerbsPro and received email to say I received points for placing order, but no order email. Checked account orders and no record.. yet money taken from my bank. Sent them two emails and left message on their chat system with NO reply. they area dirty company and now I am having to contest with my bank. DO NOT USE HerbsPro!

I placed an order with HerbsPro expecting professional service, but waited weeks with no shipping update and zero response from customer support. My item never arrived and they ignored my follow-up emails. Unacceptable experience—avoid this company.

The product selection and pricing at HerbsPro were good, but my order arrived much later than expected and customer service was slow to respond. Packaging was also less secure than I hoped. Decent overall, but improvements are needed.

Misled by incorrect advertising, they declined to address. Outside UK’s trading standards. Avoid this retailer.