Herbkart Arvostelua 

Subject: Complaint Regarding Damaged Package and Additional Shipping Charges

Hello,

I am writing regarding my order #[Order Number], which I received yesterday.

I am very disappointed with the experience. This is my second order from your store. My first order for SAR 114 arrived quickly and in perfect condition.

However, for this order, I was charged an additional SAR 32 for shipping. Despite the extra charge, delivery took over a week, and the package arrived in very poor condition.

The cardboard box was damaged and open, and the tea box inside was dented, as shown in the attached photos.

I expected much better packaging and service, especially after paying extra for shipping.

Please provide a suitable resolution, such as a replacement for the damaged item or a full refund including the additional shipping charges.

I have attached photos of the damage and look forward to your prompt response.

Thank you.

I got my products on time .very happy with Herbkart.just one my serum was leaked otherwise good job .

Unprofessional company. The waiting time for the product was more than three times longer than originally promised. The explanation that the delay was caused by the customs clearance company is misleading, since the shipping itself took more than twice as long as the declared delivery time.

Despite already paying an additional amount equal to the product's price for shipping costs, and despite there being no information whatsoever that the customer would be required to pay further import duties or customs charges, I was later charged an additional fee equal to the value of the product itself.

As for the quality of the product, I will not comment on it, because as a matter of principle it is going straight into the trash.

Excellent first experience replenishing my stock of wonderful Ayurvedic products discovered during my last trip to India. A lovely surprise: a facial treatment (4 sheet masks) included in my order! Fast delivery and excellent tracking.

I've received my products well packed!
The customer service was awesome and responds quickly.

Will definitely order again!

HERBKART I am getting more products from this company fast service I like the product

This webshop should be avoided. The advertised prices do not include customs duties, VAT, or handling fees, which significantly increase the total amount you pay. In some cases, the final cost is nearly three times higher.

Delayed produced, over 2 weeks for delivery after expecting 3-5 deliveries. Communication was awful to the point the WhatsApp chat stopped messaging back. Don’t order from here!!!

They have products that are not sold in other countries. I got Yohimbine for my bodybuilding competition prep and it arrived within a reasonable amount of time, after passing customs. The products was exactly what I was looking for that I used Herbkart again a few more times and will continue to do so for the foreseeable future.

They have a WhatsApp number you can message for customer service who respond very quickly and are very professional.

Highly recommend.

Found the product that i wanted at the best price!
Shipping was really quick
Nothing to stay 👍🏻

Ordered a few Indian sweets that were not available via other online stores. Order was prompt and as promised. Customer service was proactive and professional.
Shipping seems to be a flat rate so I ended up ordering more than I originally wanted.
Will order again when needed.

Great company!
Fast shipping with tracking number provided. Good quality stuff. Recommend

Cear communication, reasonable prices, and decent shipping.

Services rendered are the best.

Poor customer service and deceptive marketing

they are extremely bad and liars . i paid 55$ for shipping ( fast shipping)
ordered march 5 and today is april may 4 , about one month i did not receive my order . that is the fast shipping with these liars

I'm looking for something new to try so I found this website and it's charging me me around 60 bucks for shipping. That's insane, it'd be understandable if it was 8 or 13. There's no one I know in their right mind to pay for it on that steep price tag

I wished to buy capsules for £6.62 each, I added two to my cart totalling £13.25. I live in the UK so added postage which was £35.02! I found a discount code for free shipping but noticed there was nowhere to add the code so contacted herbkart. When they stated (many times!) they do not
do discount codes, I sated I would write a review to let others know the postage was expensive they suggested I added more to my cart, informing me (once again) they don't do discount codes and accusing me of threatening them! I am a 62 year old woman, I have
worked for 42 years before retiring to look after my 4 Grandchildren aged 5, 3 and twins 16 months old. I do not make threats but feel people should be made aware.
Obviously a very rude and unprofessional company by their reply. I do not warn or threaten b
but believe, when I get a bad or great service I should let others know. By the way, my name is not Karen and if you look up discount codes you will find the code so I am not a liar also.
Would you buy from a company as rude as this?

Herbkart.com has exceeded my expectations in every way! Their original products are of the highest quality, effective, while their fast delivery and hassle-free process make shopping with them a seamless experience. I'm thoroughly impressed with the attention to detail, commitment to customer satisfaction, and overall excellence of their products and service, making them a go-to destination for all my wellness needs - highly recommended!

The product did not live up to my expectations, it arrived 1 month late. And I had to pay extra to make sure it would be delivered. I tried contacting them multiple times, but they would simply react with giving me fake coupons. 1/10 Herbkart is a scam for sure.