Henderson Connellan Arvostelua 

The service we received from this agent in Corby was appalling. We sold our house taking a lower price for a quick sale. After 10 weeks we contacted them to get details of exchange. Nothing had happened. The buyer had done nothing, no survey or searches. Hendersons had not bothered to follow up and keep track of the sale as they had agreed to do. We then sold to a second buyer. Jack told him the price we had accepted initially from the first buyer and the second buyer would not pay any more. This was unprofessional. Accepting the lower price was no longer in our interest and Jack had to go back and agree a higher price with the second buyer. A week later late at night the first buyer turned up at our house wanting to know why we had pulled out of the sale. We explained that he had done nothing in 10 weeks. He explained he was a property developer buying 2 houses in the area and had been told by Jack we were in no rush to sell as we had tenants in the property. This was totally untrue. The whole sales process was an incompetent mess from start to finish. We would never consider using them again. I made a complaint to the Manager at the Corby office who said our complaints would be looked at and that he would be back in touch. He never did contact us again.

a week ago
New
The good stuff... The team at HC are all very friendly and do deal with issues that arise quickly, I can't complain about that.

However, I've rented 2 properties from them and on both occasions they have done everything to avoid reimbursing my full deposit back. They claim that the place was not left to inventory standards. They avoid taking accurate pictures of areas that are in poor condition (they angle they take the pictures from before you move in hides the defects or poor hygiene) then, when you leave, they retake the pictures of the areas in poor condition and claim it was down to you. I have absolute evidence of this on email with the pictures and this provides full backup of what I'm saying.

When I left my first property, I agreed there was 1 issue that could have been down to me. I learnt from this, on the 2nd property, I made sure it was perfect. This is when I caught then trying to con me out of my deposit.

My advice is, when you move in, take pictures or a video of anything you feel is not right, this will then give you the evidence you need to stop fleecing you of your money when you leave.

Also, they can't comprehend when I explain to them the defects were there before I moved in for the short 3 months. They explained that they needed to pay for some cleaning before it could go back to market... even though I've proven that the defects were there previous and they can't prove they were not.

Just a shout out for Rachel Anderson at the Kettering branch of Henderson Connellan as she is so approachable and yet professional and always ready to help us with our complex house move. The whole branch do seem to be very helpful people, and we want to say a big thank you for your help so far. Marina and Steve, Corby

Great to deal with. The team worked hard on our behalf to reach a timely completion for our house purchase. They were always very responsive, both online and in person. Highly recommended.

The sale of our family home took 2 years after our mum died with 2 purchasers dropping out for personal reasons and so we were third time lucky and the sale completed on 30 August 2024. James Smith in the Kettering branch was of particular note as he visited for the first valuation, was friendly, helpful, knowledgeable about the housing market at any given time, always available or quick to respond and gave us good advice throughout on pros and cons for changing the price, spending time and money refurbishing or considering letting without any pressure to decide either way. He would phone before a holiday to provide an update on where we were and explain that all their team was available to help in his absence. He ran a good team who were all professional (Jessica was particularly efficient although I know she no longer works there) and managed to organise well over 70 viewings throughout and never gave up on us - unlike some other estate agents are known to do. A final message left to send congratulations was appreciated. Amy efficiently stepped in to help oil the wheels with getting a response from our solicitors at a key moment when requested. Charges were very competitive and good value for money. Would highly recommend.

Booked two viewings, both viewings had to be cancelled, but I only found out when I called them to ask follow up questions.

With flights booked to come and see the properties, it was extremely disappointing to be told about the cancellations when I called them.

The issue wasn’t with the need for cancellation, plans change all the time. The issue was with the lack of communication and the attitude of the man I spoke with when I asked whether they had anything else suitable “Everything we have is on RightMove” was not the response I expected after such terrible customer service already.

I cannot imagine how terrible they are once you’re stuck with them as an agent!

Wonderful experience from the staff, especially Tom who talked us through the renting process from beginning to end, advised every step of the way and even gave us feedback on how the tenant was settling in. All round great customer service, would definitely recommend and will continue with Henderson Connellan while we continue to rent our property. 5 stars all the way

If you want a stress-free buying experience then these are the people to use. They have gone over and above to help us with the purchase of our bungalow in Desborough. Abbey and her team in Market Harborough have been fabulous, I just wish we had used them instead of Purple Bricks when we sold our property.