Poor customer service
I bought a box of 100 glasses from Amazon - which had the printing error. They had advertised that they would replace those glasses free of charge within 48 - 72 hours of receiving proof. I sent in all that was supposedly required and on 16/08/26 I received this -
"Your reference
RR-D1F0B547
Quote this if you need to follow up.
What we received
✓ Photo of your glasses
✓ Proof of purchase
✓ Amazon order 203-0838170-3201102"
- I received no replacements - even though I have contacted the company a number of times now.
If they don't plan to replace their mistake, don't say they will. Very disappointed.
