Not only did heath crawford help me choose the right insurance provider for my specific needs , when the premium went up after a year , they recalculated and gave me cheaper options which I hadn’t re... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have been using Heath Crawford for the past few years when renewing my health insurance. Mr Rajan Khanna has been very helpful giving me valuable advice so that I can select the best provider suitab... Näytä lisää
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A great deal of time and care was invested in finding the right health care plan for me. Not being familiar with Private Medical Insurance, I had lots of questions and all were answered fully and wi... Näytä lisää
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Danny fuller was most helpful and thorough . Everything checked thoroughly, all questions answered, nothing too much trouble . Very very pleased with service . Will be back when car insurances are due... Näytä lisää
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Yrityksen tiedot
- Vakuutusmyyjä
- ja myös
- Henkivakuutusyhtiöt
- Sairausvakuutusyhtiö
- Toimeentulovakuutus
- Vakuutustoimisto
- Yritysvakuutusyhtiö
Yrityksen kirjoittama
Heath Crawford are a family-owned and managed insurance broker based in Watford, Hertfordshire. We are committed to providing an outstanding level of customer service to our clients who include small and medium sized businesses and individuals.
Yhteystiedot
Iveco House, Station Road,, WD17 1ET, Watford, Yhdistynyt kuningaskunta
- 020 8421 7030
- hello@heathcrawford.co.uk
- www.heathcrawford.co.uk
4,9
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2 t. arvostelua
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Vastaus yritykseltä Heath Crawford
We appreciate your kind words, Amanda. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
Vastaus yritykseltä Heath Crawford
Thanks so much, Michael, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
Polite service, but not proactive enough
I have dealt with Heath Crawford for several years. Communication has always been polite, and they have provided quotations from alternative insurers.
However, as I prefer to remain with Bupa, I have repeatedly had to initiate the process of obtaining Bupa’s available renewal discount. On one occasion, I was told to contact Bupa myself and secured a free month. At another renewal, Heath Crawford obtained the free month only after I asked them to approach Bupa and then chased for an answer.
This year, I again contacted Bupa myself and secured the maximum available discount—8.33%, reducing my premium from £284.40 to £260.71 per month without changing the policy or cover. Heath Crawford subsequently confirmed that this was the maximum discount and said they had intended to contact Bupa the following week.
Heath Crawford has confirmed that it receives 7% commission from Bupa, excluding Insurance Premium Tax. While I recognise that it also offers market reviews and assistance during the policy year, I would expect a broker receiving commission to negotiate proactively with the existing insurer and present the best available renewal terms from the outset.
10. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
Hi Dan,
Thank you for your detailed feedback and for acknowledging the support and market reviews we have provided over the years.
We completely understand your expectation that, as your broker, we should seek the best terms available from your existing insurer as part of the renewal process. That is something we routinely do where appropriate.
We would, however, like to clarify the timing of this year's renewal. Your Bupa policy does not renew until 2 October, and you contacted Bupa directly and secured the 8.33% discount before we had reached the point in our renewal process when we planned to approach Bupa on your behalf. When we subsequently spoke, we confirmed that you had successfully obtained the maximum discount currently available.
We appreciate that, from your perspective, you would prefer us to approach Bupa earlier so that the best available Bupa terms are presented to you without you having to initiate that conversation yourself. That's useful feedback and something we will take on board.
Our role as your broker extends beyond negotiating a renewal discount with your existing insurer. We also review the wider market, compare alternative options and provide ongoing assistance with your policy throughout the year. However, we recognise that proactively negotiating with your existing insurer is an important part of the renewal service too.
Thank you for continuing to use Heath Crawford over a number of years and for taking the time to provide constructive feedback.
The Team at Heath Crawford
Heath Crawford (Greg Turberfield)…
Heath Crawford (Greg Turberfield) worked on our behalf to negotiate the best deal possible for the incoming year. This meant I didn’t need to spend time trolling through various web sites.
11. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
We value your feedback, Trevor. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
Reassurance
Scott was so patient and went over everything in great detail and answered all questions so professionally.. Hos knowledge understanding of my needs made the whole process so easy hes a credit to the company
11. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
We appreciate your kind words, Verona. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
I dealt with Sophie who was very…
I dealt with Sophie who was very helpful and informative. She quickly came up with a good private medical policy which I’ve now signed up to. Very good and very professional.
11. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
Thanks so much, Barbara, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
Always efficient presenting a number of…
Always efficient presenting a number of options.
11. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
Thank you, Natalie, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Vastaus yritykseltä Heath Crawford
Thanks for the review, John. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team
Knows her stuff
Jenny was very knowledgeable on the subject and provided me a few options that best suited my needs. It was quick and concise and I now have a health insurance in place. I highly recommend her services.
10. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
We value your feedback, David. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
Vastaus yritykseltä Heath Crawford
We appreciate your kind words, David. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
Amazing service and found the best deal
7. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
Thanks so much, Ziva, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
Easy access to someone who worked hard to find the right solution for me.
The fact that I am able to have a phone conversation with a real person about something as important as health insurance is very important to me. The contact I established with Greg Turberfield made everything easy and very pleasant. He was very knowledgeable, answering my questions without unnecessary delay and treating me with respect and patience. I feel sure that as a result of his help I now have the right policy for me.
7. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
We appreciate your kind words, Sheila. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
Very easy process
Very easy process. Adam was very helpful, knowledgable and not to ‘sales-y’! Would recommend
8. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
Thank you, Daisy, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Vastaus yritykseltä Heath Crawford
Thank you Pravin for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team
All done quickly and efficiently and…
All done quickly and efficiently and saved over £800+
4. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
We appreciate your kind words, Rashid. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
Highly recommend
Matthew explained everything completely and in words I could understand and set up everything for me. Would highly recommend them.
8. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
We value your feedback. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
James was brilliant throughout our…
James was brilliant throughout our dealings with him. He was professional, efficient and quick to respond. Would highly recommend.
3. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
Thank you, James, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Great service
3. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
Thanks so much for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
Vastaus yritykseltä Heath Crawford
We appreciate your kind words, Dave. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
Ease of renewal
Ease of renewal
They contact you well before and give you time to consider your options
3. syyskuuta 2026
Vastaus yritykseltä Heath Crawford
Thanks so much, James, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
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