Headwater Holidays Arvostelua 

186
•
TrustScore 4.5/5 tähteä

4,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

We did the Lombardy Lakes cycling tour in early September 2026 and the bike trip experience was the worst I have ever had. The eBikes and touring bikes we were provided were NOT SAFE! They were of i... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Cycling along the Canal du Midi was a delight. The path was mostly in good condition and the directions given by Headwater on the app were very clear and carried additional useful information. The hot... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Experienced helpful staff in the UK. Due to world events our flights were changed twice but they were prompt and efficient at finding alternatives. The partner company in Italy was also excellent - we... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We had a fantastic holiday and everything was very well organised. We were really happy with the whole experience and would definitely book with Headwater again.

Yritys on vastannut

Yrityksen tiedot

  1. Matkanjärjestäjä
  2. ja myös
  3. Matkatoimisto

Yrityksen kirjoittama

Since 1985, Headwater Holidays has expertly planned independent and self-guided holidays, perfect for those who love to explore breathtaking destinations at their own pace. With over 300 trips in more than 30 countries, we specialise in cycling and walking holidays, as well as canoeing, cross-country skiing, and multi-activity adventures. From scenic UK breaks to breathtaking European escapes and further afield, our holidays are designed for active travellers looking for authentic experiences. We take care of all the details—flights, transfers, luggage handling, charming local accommodation, and meticulously planned routes via our navigation app—so you can simply enjoy the journey. Whether you're cycling through vineyards, walking along coastal trails, or opting to do all on a multi-activity adventure, Headwater active holidays ensures a seamless and enriching experiential travel experience. Perfect for those who appreciate freedom with support, our trips offer the best of both worlds—independence with expert planning. Our goal is to create unforgettable experiences that perfectly align with our customers' expectations—seamlessly delivering tailor-made holidays with the ease and simplicity of an off-the-shelf getaway.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

186 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(186)

85 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Friendly and efficient

Friendly, efficient and knowledgeable

15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Headwater Holidays-logo

Vastaus yritykseltä Headwater Holidays

We are pleased to hear you found us to be friendly and knowledgeable, things we pride ourselves on being. We hope to welcome you back on another Headwater trip very soon.

Saanut 5/5 tähteä

Cycling the Italian Lakes

The holiday was very well organised and a great itinerary. The Headwater app was excellent for keeping us on track

12. heinäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Headwater Holidays

We are so pleased that you had a great time Cycling the Italian Lakes and you enjoyed using our Navigation App. Thank you so much for taking the time to leave a review.

Saanut 5/5 tähteä

Excellent hotels

Excellent hotels, arrangements and cycle routes.

3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Headwater Holidays-logo

Vastaus yritykseltä Headwater Holidays

Sounds like you had a brilliant time on your trip, we hope to welcome you back on another Headwater holiday in the near future.

Saanut 5/5 tähteä

A fantastic holiday!

The organisation was all excellent, everything went to plan! We really enjoyed the selection of hotels and suggested walks and had a fantastic time!

13. heinäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Headwater Holidays

We are so happy to read you had a fantastic time and you loved the hotels and walks. We hope to welcome you back on another Headwater trip very soon.

Saanut 5/5 tähteä

Well planned and organised

Well planned and organised. The staff were great at helping out with some problems I had initially. The navigation app generally worked well (despite my reluctance to use it)... I still prefer a map! The transfers were excellent and the hotels were a good standard.

8. heinäkuuta 2025
Oma-aloitteinen arvostelu
Headwater Holidays-logo

Vastaus yritykseltä Headwater Holidays

I am pleased to read that you found our team helpful, we pride ourselves on providing excellent customer service. I am glad that you enjoyed using our navigation app even though you prefer a paper map. I hope that you will enjoy another Headwater Holiday in the near future.

Saanut 5/5 tähteä

Excellent personal service

Excellent communication before the trip.
Great route, accommodation, bicycles and transport while on the trip.
Excellent support and communication following an accident while away which delayed our return.

9. heinäkuuta 2025
Oma-aloitteinen arvostelu
Headwater Holidays-logo

Vastaus yritykseltä Headwater Holidays

Hello, thank you for taking the time to leave us a review. I am so pleased to read you had a wonderful time, and that in particular you found our service and communication to be excellent. We hope that we can welcome you back on another Headwater trip in the near future.

Saanut 5/5 tähteä

Very well organised and great itinerary

Very well organised and great itinerary

5. heinäkuuta 2025
Oma-aloitteinen arvostelu
Headwater Holidays-logo

Vastaus yritykseltä Headwater Holidays

Hello, thank you for taking the time to leave a review. We are so pleased to hear you had a great trip, and we hope to welcome you back on another Headwater trip in the near future.

Saanut 5/5 tähteä

Excellent company

I went on a semi- independent tour of Puglia, Italy with Headwater. A superb and professional company with excellent communication from booking up to departure.

Their travel app with the itinerary, location information and restaurants recommendations was very useful.

Highly recommended.

24. kesäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Headwater Holidays

We are so pleased to hear that you enjoyed your trip to Puglia. This is one of our most popular trips and we love hearing our customers enjoy them. We hope to welcome you back on another Headwater trip soon!

Saanut 5/5 tähteä

I think what sets Headwater apart is…

I think what sets Headwater apart is the app for your phone. We NEVER used a map I felt very comfortable knowing exactly where we were and if we missed a turn it would tell us. Knowing this I would book another trip with them.

28. kesäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Headwater Holidays

Thank you for taking the time to leave a review of what sounds like a wonderful trip. We are so pleased to hear that you enjoyed using our navigation app, which is an app that we take a lot of time and care to put together. We hope to welcome you back on another Headwater trip soon.

Saanut 2/5 tähteä

Having used Headwater walking holidays…

Having used Headwater walking holidays in the past (pre Covid 2020) we found the company excellent. Since it has been taken over by a large conglomerate standards of accomodation have dropped considerably. The cycling holiday in the Algarve in June 2025 was subcontracted to Portugal A2Z holidays. Whilst the first and last Hotel (Memmo Baleeira Sagres) was superb, the Apartment Vila Branca in Lagos was basic and far out of town and the basic cottages in the middle of nowhere Aldeia da Pedralva was uninhabitable, so we left after one night. Dinner was only worth the money at Hotel Memmo in Sagres. The company now charges large amounts for taxi transfers. We booked our own flights and hired a car instead. I wrote a complaint with photos of the abandoned village in Pedralva and received a response from Headwater which appeared to have been written by AI. I will not be using this company again.

3. kesäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Headwater Holidays

Hello, we have been in contact with you directly to support and assist whilst you were on holiday and when you returned home. We do sincerely apologise that you were disappointed in A2Z who we have a long standing relationship with and receive positive reviews for them. We are also sorry that you were disappointed with Pedralva, a village that has been lovingly restored in recent years and we have customers and staff members who have enjoyed their visits there. I can assure you that the communication you received from Headwater were directly from our Customer Service team who look into each piece of feedback for our customers and we take all issues raised seriously, as we did in your case. We are very sorry you do not wish to use us again, but if you did, we will be more than happy to welcome you back on a future trip.

Saanut 5/5 tähteä

Great locations, hotels, itinerary and transfers

Top holiday destination with great locations, hotels, itinerary and transfers. Defo recomend and use again.

15. kesäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Headwater Holidays

We are pleased you enjoyed a great trip, and we hope to welcome you back on another Headwater trip in the near future.

Saanut 5/5 tähteä

A very nice start with Headwater

My first (and wonderful) experience with Headwater. Professionally organized - felt there was everything I needed - great walks during the day, and a wonderful hotel to rest at the end of the day. Knowing that I would return to a nice, cozy place (with great food!) was certainly a nice thought during some of these incredible walks.

27. kesäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Headwater Holidays

We are thrilled to read you enjoyed a wonderful first Headwater trip. We are pleased to hear you enjoyed the walks, the food and the hotels and we hope to welcome you back on your second Headwater trip soon.

Saanut 2/5 tähteä

Disappointing

We would have given 3 stars if our concerns and more recently, our complaints, had been taken seriously or treated with more respect. A previous walking holiday in Sicily with Headwater was well organised and reasonable value for money. This Cultural Tour in Puglia was neither of those things. We wouldn't use Headwater again.

2. toukokuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Headwater Holidays

Hello, we are very sorry that you feel that your complaint has not been taken seriously. The Headwater Customer Service team spent a lot of time looking into each of your feedback points in detail, taking care to ensure that we investigated the elements of the trip you were dissatisfied with. We feel that we responded respectfully and proportionately to the points that you raised. We would love to welcome you back as a Headwater customer in the future so you can regain your trust in us.

Saanut 5/5 tähteä

Fantastic holiday riding around the…

Fantastic holiday riding around the Italian lakes, wonderful way to see the country, leisurely enough for good lunches and dips in the lake. Great organisation from Headwater.

14. kesäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Headwater Holidays

We are so pleased you had a great holiday and enjoyed Italy. We love curating and organising our customers trips so we love hearing people enjoy them. We hope to welcome you back on another Headwater trip in the near future.

Saanut 5/5 tähteä

It was a beautiful trip

It was a beautiful trip. The Headwaters team was available and responsive.

7. kesäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Headwater Holidays

We are so glad you had a beautiful trip. We hope to welcome you back on another Headwater trip very soon.

Saanut 5/5 tähteä

Hidden Valleys of Cordoba Walk Holiday

This was a well organised holiday with four very scenic walks; a day in Cordoba; and a chance to cycle along the Via Verde cycle path. Rich with wild flowers and bird song while we were there.

3. toukokuuta 2025
Oma-aloitteinen arvostelu
Headwater Holidays-logo

Vastaus yritykseltä Headwater Holidays

Hello, we are pleased to hear that you had a lovely time and you enjoyed the wild flowers and scenery during your cycle. We hope to welcome you back on another Headwater trip in the near future.

Saanut 5/5 tähteä

Loved our holiday provided by Headwater

Headwater organised an excellent holiday for us.
The hotel was brilliant, the scenery was breathtaking.
The app provided by headwater to guided you through your walks was very useful, making sure all the walks you did were a great experience.
We were very lucky, with the weather which all helped make it a fantastic holiday.

7. kesäkuuta 2025
Oma-aloitteinen arvostelu
Headwater Holidays-logo

Vastaus yritykseltä Headwater Holidays

Hello, we are so pleased to hear you had an excellent holiday and that the app and the hotel were brilliant. We hope that you will enjoy another one of our trips soon.

Saanut 5/5 tähteä

Excellent organisation

Excellent organisation

6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Headwater Holidays-logo

Vastaus yritykseltä Headwater Holidays

We are pleased you enjoyed the trip and our organisation of it. We hope to welcome you back again in the near future.

Saanut 5/5 tähteä

Wonderful cycling holiday!

We had a wonderful holiday cycling from Vienna to Budapest. The itineraries were easy to follow and the hotels comfortable and in good locations.
Everything was so well organised which allowed us to just enjoy the holiday. Would definitely recommend and we will be looking to do a second holiday!

3. toukokuuta 2025
Oma-aloitteinen arvostelu
Headwater Holidays-logo

Vastaus yritykseltä Headwater Holidays

Hello, we are so pleased you enjoyed this trip, it it one of our most popular and most loved and we love hearing about customers enjoying it. Thank you for taking the time to leave such a lovely review.

Saanut 5/5 tähteä

A Headwater cycling tour of Albania that exceeded all expectations.

Headwater holidays have put together a cycling tour of South Albania that exceeded all our expectations. The route at times looked challenging but the high quality electric bikes meant that my friend and I, in our 60s, managed it with ease. The Headwater Navigation App was very impressive and kept us on course at all times. Every day we received messages from Arjan, Headwater's Albanian rep, recommending stops for coffee and restaurants for lunch and dinner.
We have cycled other long distance paths with other companies but Headwater stand out for the quality of their bikes, the faultless navigation app and the comfort of the hotels located in the most beautiful places. The Albanian people we met were without exception friendly, kind and helpful and we were greeted with waves everywhere we cycled. What an amazing country and what beautiful people.
Our transfers to and from the airport by Ali and Arjan were stress free with lots of chat and information from both about Albania. They are both great assets to the company.
We felt supported by Headwater every push of the pedal and it all made for a very energetic but very relaxed holiday. We felt that this holiday was great value for money and I was so impressed that I intend to return in September to share this wonderful experience all over again with my husband.

4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Headwater Holidays-logo

Vastaus yritykseltä Headwater Holidays

Hello, thank you so much for taking the time to leave such a lovely, detailed review of your trip to Albania. This is a new trip to Headwater and we put a lot of time into the details of putting a trip together for our customers to enjoy so it is fantastic to hear you enjoying it.
We hope to welcome you back on another Headwater trip in the near future.

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