We did the Lombardy Lakes cycling tour in early September 2026 and the bike trip experience was the worst I have ever had. The eBikes and touring bikes we were provided were NOT SAFE! They were of i... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
We did the Lombardy Lakes cycling tour in early September 2026 and the bike trip experience was the worst I have ever had. The eBikes and touring bikes we were provided were NOT SAFE! They were of i... Näytä lisää
Yritys on vastannut
Cycling along the Canal du Midi was a delight. The path was mostly in good condition and the directions given by Headwater on the app were very clear and carried additional useful information. The hot... Näytä lisää
Yritys on vastannut
Experienced helpful staff in the UK. Due to world events our flights were changed twice but they were prompt and efficient at finding alternatives. The partner company in Italy was also excellent - we... Näytä lisää
Yritys on vastannut
We had a fantastic holiday and everything was very well organised. We were really happy with the whole experience and would definitely book with Headwater again.
Yritys on vastannut
Since 1985, Headwater Holidays has expertly planned independent and self-guided holidays, perfect for those who love to explore breathtaking destinations at their own pace. With over 300 trips in more than 30 countries, we specialise in cycling and walking holidays, as well as canoeing, cross-country skiing, and multi-activity adventures. From scenic UK breaks to breathtaking European escapes and further afield, our holidays are designed for active travellers looking for authentic experiences. We take care of all the details—flights, transfers, luggage handling, charming local accommodation, and meticulously planned routes via our navigation app—so you can simply enjoy the journey. Whether you're cycling through vineyards, walking along coastal trails, or opting to do all on a multi-activity adventure, Headwater active holidays ensures a seamless and enriching experiential travel experience. Perfect for those who appreciate freedom with support, our trips offer the best of both worlds—independence with expert planning. Our goal is to create unforgettable experiences that perfectly align with our customers' expectations—seamlessly delivering tailor-made holidays with the ease and simplicity of an off-the-shelf getaway.
Unit 1, CW9 5HB, Northwich, Yhdistynyt kuningaskunta
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Friendly, efficient and knowledgeable

Vastaus yritykseltä Headwater Holidays
The holiday was very well organised and a great itinerary. The Headwater app was excellent for keeping us on track

Vastaus yritykseltä Headwater Holidays
Excellent hotels, arrangements and cycle routes.

Vastaus yritykseltä Headwater Holidays
The organisation was all excellent, everything went to plan! We really enjoyed the selection of hotels and suggested walks and had a fantastic time!

Vastaus yritykseltä Headwater Holidays
Well planned and organised. The staff were great at helping out with some problems I had initially. The navigation app generally worked well (despite my reluctance to use it)... I still prefer a map! The transfers were excellent and the hotels were a good standard.

Vastaus yritykseltä Headwater Holidays
Excellent communication before the trip.
Great route, accommodation, bicycles and transport while on the trip.
Excellent support and communication following an accident while away which delayed our return.

Vastaus yritykseltä Headwater Holidays
Very well organised and great itinerary

Vastaus yritykseltä Headwater Holidays
I went on a semi- independent tour of Puglia, Italy with Headwater. A superb and professional company with excellent communication from booking up to departure.
Their travel app with the itinerary, location information and restaurants recommendations was very useful.
Highly recommended.

Vastaus yritykseltä Headwater Holidays
I think what sets Headwater apart is the app for your phone. We NEVER used a map I felt very comfortable knowing exactly where we were and if we missed a turn it would tell us. Knowing this I would book another trip with them.

Vastaus yritykseltä Headwater Holidays
Having used Headwater walking holidays in the past (pre Covid 2020) we found the company excellent. Since it has been taken over by a large conglomerate standards of accomodation have dropped considerably. The cycling holiday in the Algarve in June 2025 was subcontracted to Portugal A2Z holidays. Whilst the first and last Hotel (Memmo Baleeira Sagres) was superb, the Apartment Vila Branca in Lagos was basic and far out of town and the basic cottages in the middle of nowhere Aldeia da Pedralva was uninhabitable, so we left after one night. Dinner was only worth the money at Hotel Memmo in Sagres. The company now charges large amounts for taxi transfers. We booked our own flights and hired a car instead. I wrote a complaint with photos of the abandoned village in Pedralva and received a response from Headwater which appeared to have been written by AI. I will not be using this company again.

Vastaus yritykseltä Headwater Holidays
Top holiday destination with great locations, hotels, itinerary and transfers. Defo recomend and use again.

Vastaus yritykseltä Headwater Holidays
My first (and wonderful) experience with Headwater. Professionally organized - felt there was everything I needed - great walks during the day, and a wonderful hotel to rest at the end of the day. Knowing that I would return to a nice, cozy place (with great food!) was certainly a nice thought during some of these incredible walks.

Vastaus yritykseltä Headwater Holidays
We would have given 3 stars if our concerns and more recently, our complaints, had been taken seriously or treated with more respect. A previous walking holiday in Sicily with Headwater was well organised and reasonable value for money. This Cultural Tour in Puglia was neither of those things. We wouldn't use Headwater again.

Vastaus yritykseltä Headwater Holidays
Fantastic holiday riding around the Italian lakes, wonderful way to see the country, leisurely enough for good lunches and dips in the lake. Great organisation from Headwater.

Vastaus yritykseltä Headwater Holidays
It was a beautiful trip. The Headwaters team was available and responsive.

Vastaus yritykseltä Headwater Holidays
This was a well organised holiday with four very scenic walks; a day in Cordoba; and a chance to cycle along the Via Verde cycle path. Rich with wild flowers and bird song while we were there.

Vastaus yritykseltä Headwater Holidays
Headwater organised an excellent holiday for us.
The hotel was brilliant, the scenery was breathtaking.
The app provided by headwater to guided you through your walks was very useful, making sure all the walks you did were a great experience.
We were very lucky, with the weather which all helped make it a fantastic holiday.

Vastaus yritykseltä Headwater Holidays

Vastaus yritykseltä Headwater Holidays
We had a wonderful holiday cycling from Vienna to Budapest. The itineraries were easy to follow and the hotels comfortable and in good locations.
Everything was so well organised which allowed us to just enjoy the holiday. Would definitely recommend and we will be looking to do a second holiday!

Vastaus yritykseltä Headwater Holidays
Headwater holidays have put together a cycling tour of South Albania that exceeded all our expectations. The route at times looked challenging but the high quality electric bikes meant that my friend and I, in our 60s, managed it with ease. The Headwater Navigation App was very impressive and kept us on course at all times. Every day we received messages from Arjan, Headwater's Albanian rep, recommending stops for coffee and restaurants for lunch and dinner.
We have cycled other long distance paths with other companies but Headwater stand out for the quality of their bikes, the faultless navigation app and the comfort of the hotels located in the most beautiful places. The Albanian people we met were without exception friendly, kind and helpful and we were greeted with waves everywhere we cycled. What an amazing country and what beautiful people.
Our transfers to and from the airport by Ali and Arjan were stress free with lots of chat and information from both about Albania. They are both great assets to the company.
We felt supported by Headwater every push of the pedal and it all made for a very energetic but very relaxed holiday. We felt that this holiday was great value for money and I was so impressed that I intend to return in September to share this wonderful experience all over again with my husband.

Vastaus yritykseltä Headwater Holidays
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