As usual our experience was excellent. Penelope was so patient and attentive. I had a plaster cast on my ankle, she made sure l was comfortable during the booking process. Thank you. We booked our ho... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Näytä lisää
Yritys on vastannut
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Näytä lisää
Yritys on vastannut
The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Matkatoimisto
- Risteilyvarustamo
- Risteilymatkatoimisto
- Kulttuurimatkojen järjestäjä
- Valuutanvaihtopiste
- Matkailusivusto
Yrityksen kirjoittama
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Yhteystiedot
79 The Galleria, NE11 9YP, Gateshead, Yhdistynyt kuningaskunta
- 01914329265
4,9
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
As always hays do there best I got the…
As always hays do there best I got the hotel and flights I wanted even price matched so once again well done Hays!
16. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for your wonderful review! We are so pleased to hear that you got the hotel and flights you wanted and that we were able to price match for you.
Kind Regards
Caitlin
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff, highly recommended to visit
15. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
We're so glad you enjoyed your visit
Kind Regards
Caitlin
Very attentive and knowledgeable staff
6. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for your 5* review!
Great experience and personal advice…
Great experience and personal advice from Richie, made the booking hassle free.
11. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for your review for Richard, I will pass this onto him.
Thank you, Caitlin:)
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for a review, It was a pleasure booking your holiday! Thanks, Caitlin
Hays again as always
We have been using Hays for a few years now and always receive good friendly helpful customer service
5. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for leaving a lovely review for Lacey she will be very pleased!
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for leaving a kind review for Lacey, I will pass this onto her. Thanks, Caitlin
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for your 5* Review!
As soon as I walked into Hays I was…
As soon as I walked into Hays I was greeted by staff
All of the staff were busy so I said that I would call back
Once I came back Richy greeted me with a smile and a asked me to take a seat and how could he help
He was brilliant looking for the best travel time and best price
We changed dates and I came away with everything booked except my seats. About 15 minutes later Richy phoned me telling me that everything was confirmed and he had secured the seats also
Absolutely top service from Richy. I will definitely use Hays again and will certainly advise friends and family regarding any travel plans to use Hays.
10. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for your wonderful review for Richard, I will pass your lovely feedback onto him.
Thank you, Caitlin:)
Greeted with a beaming smile by Andrea…
Greeted with a beaming smile by Andrea .
My friends and I (6 in total) have holidayed together for over 20 years and it has not always been easy to coordinate our personal choices .
Andrea accepted and embraced the challenge . 45 minutes later cruise 🚢 booked all passengers very happy
9. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for your lovely review for Andrea, I will pass this onto her.
Thanks, Caitlin😊
Excellant service
7. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for booking with us and leaving Lacey a lovely review!
Excellent professional staff member who…
Excellent professional staff member who provided me with a choice of options for my cruise
The information was explained clearly and concisely.
Overall an excellent experience
7. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for your wonderful feedback! We are so pleased you had such a good experience booking with us :)
Lady was really lovely lots of patience…
Lady was really lovely lots of patience finding out the best deals for us
6. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for leaving Justine a great review!
Excellent customer service
Excellent customer service with careful attention to fulfilling our requirements. Cara took the trouble to find the right travel arrangements for our cruise so that our flights would be as stress free as possible.
2. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for leaving me a lovely review! I'm glad we managed to get everything sorted for your cruise and hope you have an amazing holiday when it comes! - Cara
Great staff
Great staff, we were served by Justine who was so lovely. Very professional, friendly and easy to talk to. She definitely knew her stuff.
28. kesäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for leaving Justine a 5* review, I will pass this onto her!
Cara was very helpful and friendly and…
Cara was very helpful and friendly and made the process so easy.
2. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for leaving me a lovely review! I hope you have a fabulous holiday when it comes :) - Cara
The customer assistant was great
The customer assistant was great.
Warm.friendly.knowledgeable and patient
Excellent customer service
2. heinäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for leaving Penelope a lovely review, I will pass this onto her!
Our visit to Hays Travel at the Metro Centre
Our visit to Hays Travel at the Metro Centre, Gateshead was most accommodating. The staff were extremely patient and helpful in enabling my wife and I to appreciate the various cruise ships available for booking a forthcoming holiday on P&O Arvia.
Thank You to the staff,
Ian & Moira Alexander
25. kesäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Hi Mr & Mrs Alexander, thank you for leaving the shop a lovely review! We're always here to help :)
Great service
Great service and knowledge
The male assistant you may exact preferences
30. kesäkuuta 2026
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thank you for leaving Richard a 5* review! We hope you have a fabulous cruise when it comes around :)
Vastaus yritykseltä Hays Travel - Metrocentre Green
Thankyou so much for your lovely review, I will pass this onto Kellie for you. Thankyou, Emily :)
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.