Hays Travel - Hythe Arvostelua 

Sadly what started out as a very positive experience has spiralled downwards to this. The Agent appeared fully conversant with what we were doing (taking over a resale cruise from one of the Agencies existing clients) We are NOT clients of this agency, and will never use them again. The information submitted to P&O was incorrect, which meant that my husbands Loyalty tier was not applied, and after subsequent emails and phone calls, instead of correcting the issue, in fact they totally wiped out ALL his 8 years of loyalty, which P&O say only the Travel Agents can rectify. Whilst we are sure this eventually WILL be sorted, all discounts due to my husband have been wiped out and means he cannot prebook anything at his discount rates.
A simple error which should never have been made

The fact that Vicky was willing to put the time in with us to get our holiday to be in line with our online search was brilliant. Whilst it wasn’t an exact match we booked with Hays as it was easier than trying to make sure we had everything we needed online. Hays would talk to the hotel for us as well. We are glad we went in to use them for a second time.

Amy was exceptional, she went out of her way to help us get the family holiday we wanted. She arranged assisted boarding for my daughter and her son, she arranged car hire x 2 and went over and above board for us. i cannot thank her enough. And to top everything the price was better than bargained. A huge thank you Amy.

Chloe was brilliant. Thanks for all your help.

Mia,
Helped us book Our Holiday and made a few amendments which we wanted and keep us informed of any changes we required.
A very helpful and pleasant experience.
Paul&Helen

Chloe was so helpful looking out some trips for my forthcoming holiday. She took her time with me, explained various options and worked out the best itinerary for my 4 night stay.

The young lady was very clear and explained everything to us very pleased that’s why we booked

Mia was absolutely fantastic very
informative and polite a credit to your company . she covered every aspect of the holiday .

Very helpful and organised our 2026 holiday with easeThankyou

I found the staff friendly and helpful, any questions I asked were answered, I went in, told them what I was looking for, they quickly found a good spot in the right area, at the price I asked for (in fact they were able to fond the hotel I had looked at online and made it cheaper!)

Mia is so helpful, kind, caring that she gets the right holiday for us. We always wait to see Mia when we go now hays as she's goes above to help people.

So helpful and lovely staff members

Always welcoming and helpful

Staff amazing. Nothing too much trouble. Booked a holiday we wanted to do this year but unable because no vacancy. So happy to of Booked it with Hays.

Good advice, staff very polite and went the extra mile.

So helpful and friendly and knowledgeable they are like a little family

Lovely service, very helpful

Worry free booking and not too expensive

Went into shop, had a chat about what we were looking for and about 90 minutes later we bought a holiday. Once againg the lady who served us was helpfull and patient.