Hays Travel - Barry Arvostelua 

Sold me something without ever going through the terms and conditions, and when I questioned this, I was told it was somehow “my problem” that their staff failed to read them to me – which makes no sense. When I went into the branch to try and resolve the issue, absolutely nothing was done to help.
To make matters worse, the manager, Adam, later rang me to “apologise” and instead was extremely unprofessional and argumentative. He raised his voice, called me a liar, and argued with me. As a manager, you would expect him to know that customers should be treated with respect and listened to, not shouted at. I clearly asked for no further calls, yet he rang me back immediately and continued to argue with me. This was not only unprofessional but also harassing.
Having worked as a travel agent myself for many years, I know exactly how customers should be treated, and this behaviour was completely unacceptable. A travel agency should be trustworthy and respectful towards its customers, this one was the complete opposite. I will never use them again and cannot recommend them to anyone. Very unprofessional

rep was very helpful. cheerfull and informative, done every thing we required

The staff at Hays Travel,Barry are always very friendly and very helpful. Donna was able to sort out our next cruise for us.

Peter is always very helpful and knowledgeable about all things travel related, finding great deals and keeping us in the loop on options and ideas.

Used Barry branch many times ,always happy with service provided & always helpful .

We i can't rate your team enough...they are brilliant. Can't do enough for you ...especially Peter he's so happy to help . I always like to deal with him .nice kind and always gives 💯

I have never had such a good experience the service was first class everything was sorted for us.
After we had a disgusting service by TUI it was completely sorted by Hays in Holton Road Barry and at short notice we are now looking forward to our holiday this Saturday 6th Sept.
I would definitely use them again and 100% not use TUI
Mr & Mrs Evans

Peter the Assistant Manager was so helpful and knowledgeable yet again! He has consistently advised and arranged flights for my party more than once, will continue to go back to Hays Travel for all my travel needs.

The travel agent was so good and helpful.

The staff were great , sold the holiday to us

Hi from start to finish Donna was amazing will definitely be booking again nothing was too much trouble

Efficient friendly encounter. Would recommend the Company highly. We will use the company in the future Regards Dave Court

Always knowledgable, friendly and work hard to find you your perfect holiday. Nothing too much trouble

Staff were very helpful in helping a large family group with different needs and wants, to pick what we hope to be a perfect holiday for summer 2026. Lots of patience needed as he tried to listen to what we required and the dates that fitted in with work, school etc. Gave us lots of options to consider and let us have time to think about some of the best ones for us. We went back the following day to book.

Big thank you to kaz got us all booked in and went over everything thank you very much we are all set to go and can’t wait thank you kaz

Booked a holiday in Kefalonia with Lisa. She was very patient as we went through the choices of hotels to choose from and we think we have found a gem.

Just called in to see if there was anything for Christmas. And walked out with a cruise.

The travel consultant was very patient with my group and looked through many options before we were ready to book. She found the perfect place for us.

Welcomed by staff who made the whole experience easy to understand and book the holiday.

Always very helpful when we come into shop.