Emily was fabulous She was Very patient made me a lovely coffee and went above and beyond to help me find the perfect destination times and flights. From start to finish great experience in your... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very professional and personalised service. We felt helped, guided and supported throughout the process. Whilst we had some needs nothing was too difficult and dare I say Ann was very patient with us.... Näytä lisää
Yritys on vastannut
We use the Andover branch to book our flights and stopover to New Zealand. The staff are friendly and helpfulwhich makes a pleasant experience. They listen to our needs and make them happen.
Yritys on vastannut
I was so happy to book my holiday though Hays travel again always a pleasure Kaylee is very helpful just like all the staff at Hays thank you again
Yritys on vastannut
Yrityksen tiedot
- Matkatoimisto
- Risteilyvarustamo
- Risteilymatkatoimisto
- Kulttuurimatkojen järjestäjä
- Valuutanvaihtopiste
- Matkailusivusto
Yrityksen kirjoittama
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Yhteystiedot
9 High Street, SP10 1LJ, Andover, Yhdistynyt kuningaskunta
- 01264 333333
4,9
Erinomainen
418 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Hays Travel - Andover
Thank you for your kind feedback :-)
Vastaus yritykseltä Hays Travel - Andover
Thank you for your kind feedback :-)
Totally misinformed at the point of booking
I was told at the point of booking I had to pay the balance by 11.3.25. Next day I received a letter saying balance was in fact due 12.2.25, the day I booked. I was given the wrong information and refused a refund( I have an email from the person I booked with confirming he made the error) After complaining to the branch, they managed to get an extension for payment to 06.03.25. I had to borrow money to pay for this, or lose what I had paid as a deposit, and the extra I paid. As a family, we have booked many times with Hays, but will definitely shop around for our next trips
13. helmikuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your feedback, Sorry to hear you had a experience. We have put things into place to ensure this doesn't happen again. Once again I would like to offer our apology and sorry for the inconvenience it caused. Many thanks Kaylee
Kaylee truly excels in her role
Kaylee truly excels in her role, bringing a wealth of experience with hotels and venues that is simply outstanding. We are incredibly grateful for her assistance in planning our first family holiday as a family of four.
24. huhtikuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your Kind feedback, Always happy to help :-)
International airline tickets
The manager Ann could not be more accommodating or helpful. She made our airline reservations as I asked then called Thomas and between them worked out a fantastic business class fares for 2 persons round trip to New Zealand. Parting with £14,000.00 was painless thanks to them.
20. huhtikuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Good Morning Mr and Mrs Turner,
Thank you for the lovely 5* review. It was a pleasure talking to you and arranging your flights. Please do not hesitate in contacting me if you require anything further at this time.
Kind Regards
Ann
Very professional & helpful &…
Very professional & helpful & knowledgeable, we had Bradley help us with our holiday , he was great
12. huhtikuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your kind feedback :-)
Excellent friendly and efficient service
From entering and leaving the premises the service I received was excellent. I got the exact cruise i.e.cabin, deck level and position on ship I wanted at a very good price due to the help I received. Thank you.
7. huhtikuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your Kind feedback :-)
They are all very friendly
They are all very friendly. Sorted our holiday very sufficiently. Thank you
6. huhtikuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your kind feedback :-)
Staff :
Staff :
Polite, Friendly, Welcoming, Advisable and Informative. Thank you.
20. maaliskuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you so much for taking the time to submit a positive review, Always happy to help with your bookings and enquires :)
Holiday booking made easy with Kaylee
Booked a ski holiday with Kaylee. Who was so helpful. Had lots of questions which she helped with. A happy place to book made you feel welcome. Would highly recommend.
24. maaliskuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Good Morning Wendy,
Thank you so much for taking the time to submit a 5* review.
Please do not hesitate in contacting us if you need any further assistance.
As you know Kaylee is away at the moment.
Kind Regards
Ann
Great friendly service
We were very impressed with the service we received, from listing what we did and didn’t want, we then received some great suggestions and went ahead and booked without any hassle and great friendly service from Kaylee
21. maaliskuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your kind feedback :-)
Brilliant staff and very friendly and…
Brilliant staff and very friendly and helpful
9. maaliskuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your kind Feedback :-)
Gemma was really helpful in finding…
Gemma was really helpful in finding what I required
16. maaliskuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your positive feedback :-)
Good customer service
Good customer service. No problem booking holiday, good advice
15. maaliskuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your Kind feedback :-)
Yes she was very helpful and doing a…
Yes she was very helpful and doing a grand job
9. maaliskuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your Positive feedback :-)
Friendly travel agency
Kaylee was extremely helpful,patient and efficient.
I was always greeted with smiles by all the team.
15. maaliskuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your kind words. It's always a pleasure helping you with your holiday.
Vastaus yritykseltä Hays Travel - Andover
Thank you so much for taking the time to submit review. We are always happy to receive feedback .
It was a pleasure to help you with your tickets and baggage labels
Bradley was very helpful and sorted out…
Bradley was very helpful and sorted out my travel for later in the year
7. maaliskuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your kind words.
A Huge Thank You & Honestly much…
A Huge Thank You & Honestly much appreciated, Your professionalism & helpfulness goes along way & this is the exact reason why I continue to support Hays Travel….
2. maaliskuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your kind words. It's always a pleasure assisting you with your travel arrangements.
gemma an staff are so brilliant.
1. maaliskuuta 2025
Vastaus yritykseltä Hays Travel - Andover
Thank you for your positive feedback. It's always a pleasure assisting you with your holiday arrangements!
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