Havens of Westcliff Arvostelua 

From ordering to a well packaged delivery. All done in a couple of days, used before and still the same quality service

Really good old fashioned customer service. Despite initial disappointment of my purchase being out of stock with the suppliers, excellent communication with explanation, apology and a plan really made a difference. The Dartington glasses have just arrived and they were worth the wait for a slightly delayed gift.

My item was not available from the makers and the customer service staff informed me immediately. I said that I would wait until the item was available and they kept me updated until my order arrived.

Great to discover you could replace a loved Conran cup and saucer, no fuss, speedy delivery

It took many months to complete my order but the administration was excellent and the product was just what I wanted, at a good price.

Fabulous! Beautifully crafted China mugs depicting the Kings Coronation. Bought a few as gave to family members as gifts. Extremely high quality and amazing service from Havens. Used this company for a long time and highly recommend… have purchased alot of my everyday kitchen and tableware from this company and always very happy with everything I receive.

You delivered without a problem and I am very pleased with my coronation mug!

Good product and delivered on time will use Havens again 👍

The items delivered were as described, well packaged and promptly delivered

Needed replacements for some chipped and damaged plates. Fast service and safely delivered.

kept us updated on the order honestly, without making any false promises. Did not take the money till the order was dispatched.

Very helpful on updating me on the arrival of an out of stock item.

Thank you for the set of sabre cutlery which arrived promptly and in good condition

Prompt delivery and personalised delivery card, a great service overall

This was an anniversary present and the recipient was absolutely delighted with the vase. She said it was beautiful and a perfect size.

Nigel Havens took my order, the grandson of the original owner so it really is a family firm which showed in the care and attention which was taken with my purchase. I'd definitely recommend using Havens, it's a pleasure talking to someone who takes an interest.

Quick completion of order. Well wrapped goods, timely delivery. Post card a very nice touch. Kept informed of progress

One of the most efficient, friendly and professional people I have spoken to.
They went out of their way to help and I cannot recommend them enough.
Looking forward to using yourselves further.