Hassle Free Boilers Arvostelua 

Yet again I have waited 8 months to get my boiler serviced. I did manage to get a call from the Engineer who gave me one date when I happened to be on holiday - I was told i would have to wait until they were back in the area - that was 2 months ago with no correspondence from HFB. What do you have to do to get something you are paying for? Terrible Customer Service each time its a problem.

On about my 10th year of contracts.

I would strongly advise against depending on this company for Boiler hire or care. I have two contracts with them and both of them are disappointing:

They rarely service or keep service appointments for the boilers.

Slow or non-existent repair, they left a cracked heat exchanger in situ for several months, as I understand this, it should have been immediately condemned and repaired.

Boiler servicing is sub-par, left in a dangerous condition, one of my tenants have reported scalding and there still isn't any repair or action in this after several reports.

If you are a Landlord who has a good reputation for caring for tenants, this is not the company to trust your reputation with. It would be wiser to just get a loan and buy a boiler outright, then access a maker-qualified engineer to service and care for the kit.

Do give it a swerve, they are not worth risking your life or reputation with.

Prompt and professional response and action in arranging boiler service and related gas safety record certification.

Non-responsive to emails, phone calls etc. Have they gone bust? Avoid this company like the plague!!!

If I could give them less than one star I would. This company is appalling. I make a payment each month and despite endless chasing there was no service for 2.5 years. When they eventually did find out apparently the boiler needed repairing and it’s been a further 3 months of chasing to get an engineer booked in who just didn’t turn up and no contact from the company to say he wasn’t attending. Utterly appalling company do not buy a boiler through this company. I regret it.

No service in over 4 years, no reply to emails and can not get through at all on the phone!!!
We now have an issue with the boiler and it won’t hold pressure, so no heating or hot water, been with them for 10 years and it’s just a joke, massive breach of contract on their part just not sure how we can get out of this now, any advice out there as we are at the point where we will have to pay someone to repair and service our boiler.

Still no response from HFB.
Can't believe the 5 star reviews on this site, other review sites tell a different story, do not use this company if you want peace of mind for the safety of your family. Jacob was the the only guy responding, but has stopped responding no phone contact that responds either, I note a winding up order was put in place in 2019. Have they gone under perhaps a visit to the office is my next option,
If it really exists.
How they are getting away with this is beyond me.

friendly engineers and great customer service!

I've been on a service and maintainance plan for 6 years with hassle free boilers, really impressed. Would certainly recommend.

Have boiler on 12 year contract that is supposed to include servicing of the boiler and central heating system. Nothing has been done for around 3 years despite repeated attempts and a no show.

RE complaint June 10th 2024.Suprise Suprise, Still no date for the supposed service, and issue, of the Safety Certificate which was due from the beginning of MARCH 2024.
Could anyone advise me, who would be liable if an incident occured ( gas leak etc).
WB Stoker

Awful communication, ive been asking for a simple payment change since March and it still hasn't been sorted.

Hassle free boilers have been taken over and they are total rubbish...we have paid them money for nothing they rob you blind stay away from them

Terrible service. Don't bother! They never solve problems within a month.

Yet again it has taken months of emails and calls to try and get a service arranged which should have happened 6 months ago. This happens every year and the excuses are always the same. Hasslefree should be automatically contacting me each year to offer dates for the service which I am paying for as part of my agreement. Totally had enough of this!!!

Avoid at all costs. Boiler was installed by HFB. Boiler manufacturer has been out recently due to an issue that was under warranty. However have now used a Danger Do Not Use notice as 3 errors with installation and not safe to use. HFB are not accepting responsibility

FB0163419 account

I put a review up recently about this company and its portfolio manager Mr Jacob Pyatt on here and sure as eggs are eggs I got a response from him who was nice as pie once he had read the very condemning review I gave him the benefit of the doubt and removed it and again as eggs are eggs he disappeared into the night being unresponsive I now have to take a personal fight to them for breach of contract paragraph 6 section E During the term of this agreement, we will keep the boiler and Heating System in good repair, condition and working order, including providing an annual service check. We will provide and fit any new or replacement parts required to keep the boiler and Heating System in working order albeit its a going to be a long fight I've already started the process and he has ignored that request I shall now move onto the next phase they have also broke data protection rules by sending me someone else's complaint to my email address 10th April 14 15pm incase your reading this Mr Pyatt!!! But that's for another day in a nutshell this company 4 years ago were fine but for some unknown reasons they changed drastically i haven't had a service for near three years my warranty on boiler is now invalid had this company kept to there contractual obligations there wouldn't be a problem and what company doesn't have a contact phone number is a red flag right away read the reviews now and past and make your own individual choice but all the reviews recently are totally correct I made one hell of a wrong one and now face a massive fight in the courts to get him removed from the hold he has on my land registry and I'm not paying the extortionate settlement figure for services I'm not receiving something doesn't sit right with this company if the programme Rogue traders was still about I'm sure they would have been on it im also looking into a winding up order issued against them in 2019 in Newcastle.
As stated this is my personal experience and read all reviews before making any choices.

Kev Kelly

My boiler has been broken for nearly 4 weeks now. Leaking water from the main boiler. No central heating either for nearly 4 weeks. First reported the breakdown on the 19th April. Engineer cancelled the appointment twice stating 1. that the van had broken down then 2. Hot the wrong date. The Engineer finally came to look at it 10 days later on the 29th April - numerous things broken. Not appeared since waiting for parts to be ordered. I have emailed HFB customer services nearly every day since looking for an update. Still waiting..... its really not good enough and is very poor customer service. I am paying nearly £60 per month for a fully serviced and working Gas Central Heating Boiler - which I haven't had for nearly a month !

This company, has not serviced my boiler for over 3 years, and still will not come and sort.

2017 - 2024 nothing but problems, the date of experience calendar does not go far enough back

THE most shocking company.. they will take your money and ignore you, they have total contempt for their customers and zero customer service, no means of contact, they simply do not care at all..
AVOID AT ALL COSTS