I was advised when I asked whether I could return sone goods what the charge would be. I was verbally told 10%, lo and behold when the refund is processed that they got it wrong it should be 25% beca... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great products but new website proving troublesome. Credit cards not always get approval, had success on 4th attempt, after speaking to their Customer Service who said they could take the order over t... Näytä lisää
Yritys on vastannut
We have an old solid front door and this door knocker will not only look right but will compliment it, especially when I get round to fitting it. We are impressed by the quality of the work. We live i... Näytä lisää
Exciting to find a good quality lever handle match,to our outside door. The Fortessa door lever handle is ergonomically designed for comfortable holding when opening the door. Beautiful to look at in... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Handles4Doors is a family run company offering best value doors, door handles, knobs, cupboard handles & knobs, locks and general ironmongery. Lots of next day delivery products, free delivery over £75. We have telephone support and our showroom is open from Monday to Friday
Yhteystiedot
Sayrosa House, Anstey Mill Lane, GU34 2QQ, Alton, Yhdistynyt kuningaskunta
- 01252 227248
- customerservices@handles4doors.co.uk
- www.handles4doors.co.uk
3,4
Keskitasoinen
5 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Handles4doors
Thank you for your kind review. I have passed your comments onto the team.
Kind Regards
Mo
Very pleased with black handles
Very pleased with black handles. They look very smart. Arrived in time for Xmas!
17. joulukuuta 2022
Vastaus yritykseltä Handles4doors
Thank you for your kind review. I have passed your comments onto the team.
Kind Regards
Mo
Poor returns policy
The company has a 2 weeks return policy which is much shorter than most retailers. When I sent my product back 3 weeks later I was told I will not be getting my money back and the company will send my door handle to be recycled with a local metal company and proceeds will be donated. Why on earth will they be creating more carbon footprint and recycling a product which I returned unused 1 week after their fictitious returns deadline I would not know. I try supporting small businesses online where I can but this company's returns policy makes it difficult to support them and I will not be using them again.
27. marraskuuta 2022
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time to leave a review. Our returns policy was based on distance selling rules which was in line with many of our competitors. We are a family-run company and cannot afford to take back products after a specified time and still offer keen prices.
I apologise this was not in your favour, even though it is clearly stated on the website. We have taken your comments into consideration and have altered our returns policy online without affecting our service. We hope this will help customers such as yourself have a better experience in our company.
When a product has been sent to us outside our terms, it would be unethical for us to sell it to another customer and profit from it twice. Similarly, we can't afford for the product to sit on the shelf for a year or more before it gets sold again, since, as you can appreciate, handles and knobs are very specialised and do not turnover as quickly as other products.
The local metal company have an agreement with us and will take on any brass/steel from unwanted or old handles, and the money we get from that is donated to our charity partner: Phyllis Tuckwell Hospice. We believe this is the best and most ethical way to dispose of products that do not belong to us.
Thank you again
Mo
Wrong item sent
Hi Mo,
Many thanks for the update, it is appreciated. Thank you for the offer of sending the 338mm version. I have sent the 98mm handle back in the post so that should be with you soon. Can I please ask that the 338mm steel version is sent and not the satin nickel version as I ordered. I have looked at the 98mm one you sent, which is steel, and it matches the handles that are in place; (so I have actually ordered the wrong item as well as it being the wrong size!!!). Many thanks. I don't know if you are notified of this update but I'll send an email as well, just in case. Happy New Year.
I ordered a Fingertip Design 338mm curved cupboard handle in satin nickel (FTD450F-SN) and I have received a FTD 10mm BOW handle 96mm in steel (FTD450ASN). Lol
21. joulukuuta 2022
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time out to leave a review. With the Christmas rush, this could have been picked incorrectly from our warehouse and I apologise for this and the inconvenience caused. It is obviously not in our nature to be sending out incorrect items, but I have arranged the correct replacement to be sent out to your address, which will be dispatched when we reopen.
Thank you again
Mo
Good company
We ordered the wrong type of handles, the firm had no quibble about returning and organised quick refund.
1. joulukuuta 2022
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time out to leave a review. We appreciate it as a team and is valued greatly.
Mo
Very polite very pleased will be using…
Very polite very pleased will be using them again
16. joulukuuta 2022
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time out to leave a review. We appreciate it as a team and is valued greatly.
Mo
Love the oak drawer insert I bought
Love the oak drawer insert I bought. Does everything I had hoped it would.
1. joulukuuta 2022
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time out to leave a review. We appreciate it as a team and is valued greatly.
Mo
Ordered 30 November-no update rang on 9…
Ordered 30 November-no update rang on 9 December - was told they would chase it and come back to me. Still no update
30. marraskuuta 2022
Vastaus yritykseltä Handles4doors
Thank you for taking the time out to leave a review. I appreciate that it has been incredibly busy in the lead up to Christmas, however, this is not an excuse and our customer services should have followed up on your order and it should have been with you in a timely manner. If an order takes anything longer than 4 working days, you should be notified and the team have been briefed to do that from now on. Your constructive feedback will always help to better our services for the future.
Thank you
Mo
Chrome handles very stylish
We ordered chrome handles and better than the picture when they arrived well worth the money & very stylish very quick delivery would highly recommend this company thank you
5. joulukuuta 2022
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time out to leave a review. We appreciate it as a team and is valued greatly.
Mo
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time out to leave a review. We appreciate it as a team and is valued greatly.
Mo
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time out to leave a review. We appreciate it as a team and is valued greatly.
Mo
Great products but new website rubbish…
Great products but new website proving troublesome. Credit cards not always get approval, had success on 4th attempt, after speaking to their Customer Service who said they could take the order over the phone, but couldn't get the prices inc vat to match those on the website. Agent had to go away and call me back, but never called back, so tried website again, and thankfully worked on second attempt. Bit of a shambles, but arrived eventually.
25. lokakuuta 2022
Vastaus yritykseltä Handles4doors
Thank you for taking the time out to leave a review. First, let me start by apologising for the experience you had with our website. We are in the middle of upgrading our website, however, this should not have meant our agents could not meet your expectations. Please know that this has been resolved, and our competent and friendly staff should be able to assist you much better in the future should there be any issues.
Thank you
Mo
Unfortunately had ordered the wrong…
Unfortunately had ordered the wrong hinges, Chris, however, went to a lot of trouble on the phone looking back through previous orders and of pictures I sent to find the correct ones. These I received the next day
8. marraskuuta 2022
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time out to leave a review. Chris was incredibly chuffed to read this! Certainly made his day!
Thank you again
Mo
Good web site and order received…
Good web site and order received promptly and accurately. Can’t ask for more - no hassle!!
6. lokakuuta 2022
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time out to leave a review. We appreciate it as a team and is valued greatly.
Mo
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time out to leave a review. We appreciate it as a team and is valued greatly.
Mo
Very happy with service provided
20. lokakuuta 2022
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time out to leave a review. We appreciate it as a team and is valued greatly.
Mo
First Class Service
Speedy delivery and decent price. First class service very happy.
17. lokakuuta 2022
Just competent
2. lokakuuta 2022
Needed soft close hinges
Needed some soft close hinges for kitchen cupboard doors. Chap the other hand was really helpful. Sent him a picture over and he told me the part number I needed to order online.
Very helpful and got exactly what I wanted!!..
23. lokakuuta 2022
Vastaus yritykseltä Handles4doors
Thank you so much for taking the time out to leave a review. We appreciate it as a team and is valued greatly.
Mo
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