Hi Jessica,
We're very sorry you had a negative experience with our volunteers and animal. I hope Onyx is doing better and is fully recovered. We do have processes in place to make sure that the animals that go out for adoption are healthy. Like children, kittens can be showing no symptoms one day, and be sick that same day. We've personally fostered about 40 kittens in the last 18 months, so we've seen this happen time and time again.
I believe that Tracey (our founder and medical lead) offered to come look at Onyx in order to see her for herself so she could provide better medical advice. You turned us down. Her foster said it "could be allergies", suggested you give her Little Remedies and she also suggested that you take her to a vet for better medical advice since we didn't see her ourselves.
We do recognize that animals can have issues after they leave foster care that might not be showing. Tracey is finalizing an arrangement to provide free insurance for the first 30 days after adoption. I know this doesn't help you now, but we recognize it as a problem and are working to put a good solution in place.
Again, I apologize for our organization that you had a bad experience and I hope that you'll realize how much we invest of ourselves in caring for these animals (we're an entirely volunteer staffed organization). We really do care and are working to save as many of them as we can. That being said, we do also care about our adopters experiences too. We'll use your review to work on improving our communications between our medical team, fosters, and adopters.