Guestit AB Arvostelua 50

Omöjliga att få kontakt med. Använd dem ej om ni önskar en seriös uthyrare.

BEWARE : Dishonest practices and unacknowledged technical bug.
I booked an apartment for 4 people at a price of 7,824 SEK, as displayed on the website at the time of booking. However, the confirmation showed only 1 guest, even though the price paid matched the rate for 4 people.
When I contacted customer service with screenshots to try to understand what had happened, they refused to acknowledge the possibility of a bug and told me the price was for one person only and that a supplement was required for additional guests. The problem: the amounts they quoted were inconsistent and changed from one day to the next 4,800 SEK the first day, then 3,600 SEK the following day. These figures directly contradict their own listing, which states that the 2nd person is free and that the supplement for the 3rd and 4th persons is 800 SEK each, totalling 1,600 SEK. I have multiple screenshots taken on different dates for a 4-night weekend stay to confirm this.
Without any coherent explanation, they ultimately cancelled my booking ; and the price displayed for the same dates and conditions immediately increased by over 1,000 SEK on their calendar.
All responsibility was placed on me as the customer, with no transparency whatsoever. To this day, I have still not been refunded. I have all the evidence: screenshots of the original price and fare simulations. Avoid Guestit if you want a stress-free booking experience.

UPDATE following Guestit's response:
The response from Guestit AB (a professional management company, not a private host) is misleading and avoids the real issue.
1. The Core Issue is NOT "Pricing Strategy": I fully understand that prices vary by guest count. The problem is that my initial booking was for 4 guests at 7,824 SEK (I have the screenshot), but your system switched it to 1 guest.
2. Arbitrary Fees: You claim to be "transparent," yet you never explained why you demanded 4,800 SEK, then 3,600 SEK as a surcharge, while your own website consistently shows a 1,600 SEK total surcharge for 4 guests.
3. The Bare Minimum: A professional agency should honor the price a customer originally secured after a system bug. Instead, you cancelled and immediately increased the base price on the calendar.
4. Selective Communication: I sent numerous emails with documented proof. You never answered my specific questions about these shifting surcharges in writing. However, you suddenly tried to call me only after I posted this review, clearly more concerned about your public image than resolving the actual dispute.
It is unprofessional for a management firm to claim they are "fed up" with a customer who is simply asking for price consistency and honesty. I have posted the full email thread and all evidence on Google Maps (search for Guestit AB). Future guests can judge for themselves

FINAL UPDATE: Guestit claims they "normally wouldn’t engage," yet they choose to respond with misleading statements.

Selective Ignorance: Despite our lengthy email exchange, you never answered my specific questions about your inconsistent manual quotes (4,800 SEK vs 3,600 SEK). You are now pretending to be "transparent" while having avoided these core questions for days.

The 1,600 SEK Fee DOES Exist: You claim my evidence was based on "unrelated examples." This is false. I performed simulations for my exact dates and for similar weekends before/after. In every case, the system showed a total surcharge of 1,600 SEK for 4 guests (800 SEK per extra guest beyond the 2nd). Denying your own live pricing for this flat on your own website is a blatant attempt to mislead the public.

The "Dynamic" Excuse: You mention that price depends on "inputs and timing." It is a very strange coincidence that the base price for 1 guest increased by over 1,000 SEK on your calendar immediately after you canceled the booking, when i wanted to rebook.

Backend vs. Frontend: You claim your "logs" show no error. However, I have a screenshot of the payment screen clearly showing 4 guests for 7,824 SEK. If your backend records 1 guest while your customer-facing site displays and charges for 4, that is a technical failure.

You chose to cancel rather than honor the price displayed to the customer. I have posted l email thread and all screenshots on Google Maps. Future guests can check the evidence and see that your "explanation" doesn't hold up against the actual data from your own website.

I have provided more than enough documented evidence and clear facts for future customers to make their own judgment. Like Guestit, I will not engage further in this debate. My goal was simply to expose the lack of transparency and the technical inconsistencies I encountered. The screenshots and email logs speak for themselves. This will be my final word on the matter.

Jättefint boende, nära backen och välstädat. Fin inredning och mjuka filtar. Kändes skönt att slippa släpa lakan, handdukar, tvål, diskartiklar med mera som fanns på plats.
Dock är de svåra att nå via kundtjänst, vilket drar ner en annars 5-stjärnig upplevelse.

Bra och smidig hyrupplevelse. Snabba svar när vi behövde lite support. Var några lampor och liknande som inte funkade, men det var inget jag påtalade. Så Guestit hade säkert fixat det om jag hade sagt något.
Lägenheten var ren och fräsch.
Kommer absolut hyra boende med dem igen.
Rekommenderas!

We booked an apartment for nine days. This was our fifth visit to Åre, and we always stay at the Tott Hotel. This was our first time using this host. Their rates were lower than their competitors, and the room was more spacious (although the room was in somewhat worse condition).
I would rate the host's service highly. Booking was easy, the electronic keys arrived on time, and the support team responded promptly to my questions.
Unfortunately, we encountered some issues during our stay—the internet stopped working halfway through. It turns out that the electronic keys on your smartphone stop unlocking the doors after a while after the internet is disconnected. Had we been warned about this behavior in the app, we would have taken care of roaming data in advance.
The host resolved this issue quickly.

Tyvärr en väldigt dålig upplevelse. Företaget ger tyvärr intryck av att vara lite av ett luftslott. Kundservicen är i princip obefintlig och när jag väl kom fram till kundservice pratade personen engelska, vilket gjorde kommunikationen svårare. En annan person jag var i kontakt med sa dessutom rakt ut att han ”jobbade deltid och inte hade så bra koll”.

Det gick inte att få fram ett momskvitto trots upprepade försök. När vi ville lägga till en extra person i bokningen krävdes dessutom 900 kr extra, trots att vi från början hade bokat ett boende för 6 personer (vi hade angett 2 resenärer, men hela boendet var redan förberett för 6).

I efterhand har jag försökt få hjälp både via mejl och sms, utan att få någon hjälp alls. Sammantaget känns det oseriöst och väldigt frustrerande. Kan tyvärr inte rekommendera.

Fantastisk fräsch och fin lägenhet i ett supercentralt område i Åre. Guestit var även superbra på att kommunicera, svarade på alla frågor och hjälpte oss med allt. Stort plus till dom att de till och med skickade kvarglömda grejer tillbaka till oss samma dag. Ska jag till Åre, eller någon annan stans där Guestit håller till, vill jag definitivt hyra med dem igen!

Jag bodde där en månad. Ett par dagar innan bokningen gick ut så bokade och betalade jag för en månad till. Kvällen innan morgonen jag ska checka ut får jag flera mail med bland annat information om att de har fullt och att det blivit något fel i deras system samt att det gör en återbetalning och att jag har tillbaka pengarna inom 10 dagar.
Supporten är riktigt usel, någon som svarar lite drygt att jag får söka efter något på air bnb.

Ärendet är inskickat till ARN och det här kommer att bestridas med alla merkostnader som har uppstått.

Booked a 3 bedroom flat with three of my friends in stockholm. Lovely apartment, clean and central. Would book again. Great and helpful host before, under and after the stay.

Be careful: They have a way different location on the listing, after booking & paying we got the "real" address what was fare out the city and not even near to the listing location. We contacted them twice about the issue and we never got an answer, some discount, some explanation... That should not happen and is not fair. Besides that it is a nice, comfortable, clean flat.

So i was supossed to stay at one of there apartments at Tottsvägen from 26th to 29th of june, but when i downloaded their app and tried to get my keycard, it just said that "an error occured during the issue of the keycard. Well it does happen sometimes that the system does not work, but that is actually not my problem. My problem is when you try to get in touch with their support, it does not exist at all. I sent them an email and waited an hour. I called them multiple times, waited in the phone qeue for 20min. Nothing happened. As a result hereof I decided to find another place to stay. It is just totally unacceptable that their system has an error that makes it impossible to get acces to your appartment/room and that their support doest not exist. I can not recommend to to ever book from Guestit. It might be fine when their system works, but when it doesnt, well then you are in trouble...

We stayed for over a month, and extending the booking became extremely complicated. No working phone number, no real-time support, and very poor communication. We were told we could stay in our current rooms but then received keys to different ones without explanation. Even after paying for the extension, the staff refused to provide receipts. On top of that, we had to pay an extra 700 SEK per room just for extending our stay. Very disappointing experience and unprofessional customer service.

Jag har i månader försökt få tag på någon för att jag vill hyra ut min lägenhet. Efter 1 månad ringde en kille och lovade att han skulle återkomma dagen efter. Nu har det gått tre veckor och ingen respons. De svarar aldrig på det telefonnummer som står på hemsidan- katastrofdålig service.
I säger att ni inte hittar min förfrågan???? Jag har ringt er växel 100 ggr utan svar och Pontus som skulle återkomma. Titta på efternamnet så ser ni nog min förfrågan.

Komplicerad bokning. Rummen utan spegel. Komplicerad incheckning. Företaget meddelar kunden att de kommer själva besdömma lch och sätta 5 stjärnor på min vistelse , även om jag skriver 3/5

Third time i book my accommodation in Stockholm with Guestit.
Very satisfied with everything.

Jätte fin lägenhet, Hade en bra vistelse. lätt att checka in och ut.

Lite oklarheter initialt då det kändes lite osäkert med bokningen och vi hade en del frågor. När vi väl förstod att det gick att svara på mailet från guestit så fick vi snabbt svar men innan dess känsla av opersonlighet då inga uppgifter om kontakt fanns. Smidigt med appen men väldigt otydligt angående tider för både in och utcheckning. Vi fick tillgång till lägenheten på morgonen, men förstod sedan att det inte var tänkt så då den inte var städad. Fel tid angiven även för utcheckning i appen.

Jag har ju bara bokat än så länge, vi åker i påsk. Men - eftersom jag var sent ute har jag behövt boka två lägenheter. För den ena vara jag tvungen att ange e-post och telefonnummer till alla boende och för den andra behövde jag lägga upp foto på alla boende. Ytterst märkligt. Dessutom oerhört tidskrävande att leta bilder. Eftersom vi är ett lite större sällskap (6 pers) som behöver bo på två olika ställen de första dagarna är jag inte ens säker på vilka som i slutänden ska bo i den lägenhet jag bokat genom er 17-19/4. Men jag antar att det löser sig. Lägenheterna verkar jättefina, särskilt den jag bokat 19-24/4.

Smidigt och proffsigt. Super fint boende som passade perfekt för 2st familjer.

Everyhing worked as promised. The appartment has great views and is very close to the slopes.