Gtaexpohousing Arvostelua 

We booked a hotel with them last year for METSTRADE event in Amsterdam.
Two weeks before the event they contacted to say that the booking had been cancelled with the hotel and offered different accommodation - this was further away and VERY unsuitable.
The original hotel still had rooms but GTA wanted additional money from us for the same hotel rooms - we refused.
After much backwards and forwards they agreed to a refund.
When I chased for said refund they said they take 25% cancellation fees out. Another battle and we said fine, we will have the refund less 25%, they said it would take 20-30 business days.
After chasing once again they sent a credit note and refused to transfer the money back.

This year they have been in touch again regarding the METSTRADE event in Amsterdam, so we thought we would give them the benefit of the doubt and book with them so we can use our credit note.
However we have been told that we can only use half of the credit note as the supplier will only allow half to be used. GTA's response was 'As for the credit itself, when you paid us, we have paid the supplier in return in order to pay for the rooms and confirm them. Therefore, the money itself was never in our actual possession'.
I can not express how frustrated I am with this awful company and customer service.
They are completely fraudulent and I have no idea how they can even call themselves a company!!!

I used their services for booking a hotel for JEC 2025. There were some problems with the original hotel and they were kind enough to quickly book with a different hotel for the same price straight next to the original location.

Very good experience ;)

Is our second time working with them and they are really quick and them support is very helpfull.

Roman, my contact, is very proffessional and efficient.
Thanks for your support.

This year we had a group trip to Frankfurt which was a very important event for our company, as we invested a lot into this, and our team was considerable large (33 people in total). We worked with GTA Travel to book our stay in Frankfurt.

We booked two different hotels, both were good enough for the budget we chose (4* in this case), so the flexibility provided by the guys from GTA was a big plus as they tried very hard to find us the best options in terms of distance from the city and budget.

Especially in a period of such demand, I think the guys did a pretty good job, especially as we stated the entire process very late.

We had a small setback with some miscommunication between us, GTA and one of the hotels regarding some extra nights and guest changes, but everything was handled professionally and clarified quickly by Roman, so everything went pretty well in the end.

What I can say is both John and Roman gave us a lot of information and clarifications to our question along the way and they were very helpful from the beginning till the end.

Thanks a lot.
Ionut

We booked with them 3 rooms in Amsterdam during for PRSE exhibition, they confirmed everything and we paid the entire amount of the reservation.

After two weeks they informed us there's been an overbooking in the hotel we chose and that they re-booked our room in a different hotel (even claiming they paid an upgrade to our rooms for the incovenience).

The new hotel is much worse than the one we paid for and the price on the hotel's website is lower then the one we paid. In addition to this, room were still available in the first hotel, both on the hotel's website and on Booking.com.

We asked for a refund but they want to apply a 25% cancellation fee. This is unacceptable, you cannot ask a customer to pay anything when you are unable to provide the service you granted in the first place.
Completely unprofessional!

Update 24.3.2025: As today, we received a confirmation for the first hotel we asked them to book. Hope everything runs smoothly next week!

Update 04.04.2025: Luckily my colleagues are back and there weren't other surprises.
In the end, we got the rooms we booked and paid for in the first place.

My feeling is that if I had not written this bad review on here, they would have kept playing with us (with partial refund or other hotel we did not agreed on).
Once they saw it, they "magically" found the rooms in the right hotel and kept asking to change it into a 5-stars review as they solved our issue (I think this was really unbelievable as they created the issue in the first place).

My advice is not to use this service, they made me waste e a lot of time and it was really frustrating.

STAY AWAY, THIS IS A FRAUD: THEY PROMISE A LOT AND DON'T KEEP TO ANYTHING AND DON'T GIVE THE MONEY BACK:

STAY AWAY, THIS IS A FRAUD
STAY AWAY; THIS IS A SCAM COMPANY
STAY AWAY, THIS IS A FRAUD
STAY AWAY; THIS IS A SCAM COMPANY

I had an experience with them, it was really nice. thanks

تجربه رائعه جدا ومتميزه وتيم متخصص ومتعاونين وسرعه استجابه في أي طلب وبيقدمو اقتراحات مميزه

I had a highly disappointing experience with GTA Travel L.L.C. They initially seemed reliable, offering to book a hotel in Munich for us. After verifying with the hotel, we proceeded with payment. However, a month before our check-in, they claimed the booking was canceled by the hotel for unexplained reasons.

When I contacted the hotel directly, I learned that the booking was canceled by GTA Travel L.L.C. because they never paid the hotel. Instead of resolving the issue, they attempted to move us to a much inferior hotel at the same price.

Now, they refuse to provide a proper refund. They demand 25% cancellation fees and offer the rest as a credit note—a PDF with no legal validity.

Attempts to resolve this issue through customer support have been frustratingly unproductive.
This experience has severely diminished my trust in GTAexpohousing and its ability to honor its guarantees. I expected a reputable platform to act with integrity and ensure that customers are treated fairly.
Should this matter be resolved promptly, I am willing to revisit this review to reflect a positive resolution. However, as it stands, I cannot recommend GTA Travel L.L.C. to others.
I urge GTA Travel L.L.C to take immediate action to rectify this situation.

I strongly advise others to avoid using this agency. They are untrustworthy, unprofessional, and not transparent in their dealings. Proceed with extreme caution if you consider working with them.

Contacts to avoid:
Roman Anderson - support AT gtaexpohousing.com
John Peterson - sales AT gtaexpohousing.com
+44 020 3831 7550 
79a, Chiswick High Road, Chiswick, London, W4 2EF - NO OFFICE
NO legal VAT number

Do not use GTA never!!!! They cancel the reservations at the last moment and do not have good options with same conditions, so they oblige you to use your money with bad second options or for future trips. No refunds, though it was their fault. Very bad experience!

we booked through them our regular hotel in Dubai. Just 2 weeks before the travel they cancelled and re - booked to another hotel. The new hotel was much worse, service worse (no decent breakfast, badly located etc.) they were asking for permission to re - book but confronting them with the cancellation they threatened to refund only 25% according to their terms and conditions. so what could we do.

any contact afterwards and even during the actual stay were poor excuses and nothing really to work on.

Fraude. They ask your partial payment and cancel rooms later on. Proposing a different hotel or prepayment. The prepayment comes as e ceditnote after more than a year and can never be used. They offer 50% of the new payment as credit, so when you make a partial payment of 50% again, it will also be gone. NEVER USE

Our company book 4 double rooms for an exhibition at the Spielwarenmesse January 2024 in a centric hotel in Nuremberg
They cancelled the reservation (n. INN 3470896/3470894/3470895/3470897) two weeks before event, proposing alternatives far from the center where we got our appointments during the week.
We requested a refund, which they accepted, but after several weeks they informed us there was only a credit note to be used when needed.
We have tried to use twice but they refused, once because it was a single reservation instead of a group reservation, and the other they proposed a partial refund of the booking, forcing us to pay the difference.
It looks like gtaexpohousing.com is a fake travel agency getting money from travelers and companies.

A scam claiming that they have promotion offers for accommodation during exhibitions. They might also call from +442038330818