Went into Grisdales last week with a few questions about properties for sale locally. Debra was so friendly and helpful and really knew her stuff. Great service
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Shocking service. Undervalued our house, then told us there was only one party interested (who offered on day it went on market) so we accepted and then they said ‘we’ll now contact the others to say... Näytä lisää
Yritys on vastannut
Superbly smooth move to our new home in Cockermouth, thank you Alison for such a wonderfully stress free process. Rachel you've got a really great business with such amazing service and team of people... Näytä lisää
Yritys on vastannut
Our ongoing experience with the Whitehaven team has been exceptional. We frequently seek expertise from Debra, Scott, and Nicola for both business and personal property enquiries, and from th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Kiinteistönvälitystoimisto
- Isännöintiyhtiö
- Kaupallinen edustaja
- Maanmittaus
- Muut kuin pankin rahoituspalvelut
Yrityksen kirjoittama
Grisdales is an award-winning, independent estate agent. We offer property services throughout Cockermouth, Workington, Whitehaven and the rest of West Cumbria. Our dedication to estate agency comes from our passion for people and property… your story and how we can help you, is our priority. With over 250 years combined industry knowledge you can feel safe and secure that our sales and lettings teams have the experience and skills to deliver the best results.
Yhteystiedot
18 South Street , CA13 9RT, Cockermouth, Yhdistynyt kuningaskunta
- 01900 829977
- cockermouth@grisdales.co.uk
- www.grisdales.co.uk
4,1
Hyvä
42 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Went into Grisdales last week with a…
Went into Grisdales last week with a few questions about properties for sale locally. Debra was so friendly and helpful and really knew her stuff. Great service
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thank you for taking the time to leave us a review. We’re so pleased Debra was able to help and will be sure to pass your kind words on to her. If you need anything else as you continue your search, we’ll be very happy to help.
charting £1.50 to top up my electricity totally illegal
illegal for a local shop in the UK to charge you an extra fee or surcharge for topping up your prepayment electricity key Rules on Top-Up and Card FeesFree Services: Networks like PayPoint and Payzone state that utility and energy top-ups are free-to-use services for customers. The full cash amount you hand over must go directly onto your energy key Surcharges: Under UK consumer legislation (including the Consumer Rights Regulations and Payment Services Regulations), retailers are strictly banned from adding extra handling fees, processing charges, or convenience fees for consumer debit or credit
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Hi John, we’re sorry to hear you’ve had this experience. However, we believe this review may have been posted on the wrong business profile, as we don’t provide electricity top-up services.
We’ve flagged this with Trustpilot and hope they can help get this sorted for you.
Looking round an older property with Debs
Debs showed us round a property in early May. During the initial phone-call to arrange the visit, she showed exceptional flexibility in arranging a time and date that would work for us. During the visit itself, we valued in particular her advice on next steps for an older property as we were very inexperienced in this area. We decided not to make an offer for this property as it wasn't best suited to us but we were confident that had we wanted to proceed, Debs would have helped us every step of the way. We also appreciated her more general advice on buying and renting properties.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
We’re really pleased Debs was able to help and make the process feel straightforward for you.
It’s great to hear the viewing helped give you a clearer idea of what you’re looking for moving forward.
Thanks for taking the time to share your experience, Alison, and best of luck with the next steps in your search.
We had a viewing with Deb she was…
We had a viewing with Deb she was lovely, chatty very knowledgeable and honest would highly recommend
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Hi Keira. Thanks so much for leaving us a review. We're delighted to hear your feedback and will be sure to let Deb know. If you need anything further, please don't hesitate to reach out to us.
A very friendly and professional experience.
A very friendly and professional experience from walking into store, to the evaluation and to the property being placed on the market.
100% recommended.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thank you so much for taking the time to leave such a wonderful review, Kevin.
We’re thrilled things are going smoothly and truly appreciate your recommendation. We’re here to support you every step of the way.
Fantastic Team - Whitehaven Grisdales
Our ongoing experience with the Whitehaven team has been exceptional.
We frequently seek expertise from Debra, Scott, and Nicola for both business and personal property enquiries, and from the very beginning they have shown us not only professionalism but genuine warmth. They always make us feel comfortable and supported throughout each purchase or sale — as if we’ve known them for years.
The team’s approach makes every experience easy, seamless, and enjoyable.
They take real pride in what they do, and it shows each time we have the pleasure of working with them.
The Grisdales team are truly outstanding, and we are very grateful for all their help.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thank you so much for the lovely review, we really appreciate it. Debra, Scott and Nicola are already delighted to hear your kind words.
Thanks again for your continued trust in Grisdales. We’re always happy to help and look forward to working with you again soon.
The company was very easy to deal with…
The company was very easy to deal with and Debra at Whitehaven branch was great. My move had a couple of snags and she sorted them out efficiently. Great experience.
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thanks so much, Tom. We really appreciate you taking the time to leave a review. We're glad everything was handled efficiently, and we’ll be sure to pass your kind words on to Debra.
Great Experience
Had a seamless experience with getting my apartment thanks to Daria, the letting negotiator.
I highly recommend Grisdale in getting your apartment especially in the Cumbria area.
6. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thank you, Oluwadamilare! We're so pleased to hear you had a smooth experience with Daria. Wishing you all the best in your new home!
Debra and Laura were absolutely amazing…
Debra and Laura were absolutely amazing through this very difficult time, very professional and helpful throughout the whole process, I cant thank you enough. I would highly recommend. Thank you Debra and Laura and Grisdales
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thanks again for your feedback, Amanda. We really appreciate you taking the time to share your experience. If you need further assistance in the future, please don’t hesitate to reach out. Best wishes, Grisdales
A FRIENDLY EFFICIENT SERVICE
A FRIENDLY EFFICIENT SERVICE, KEPT US INFORMED AS OUR HOUSE SALE MOVED FORFWARD
26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thanks for your feedback! We're so pleased to hear you found our team friendly and efficient, and that they kept you informed. Wishing you all the best!
Debra at Whitehaven was brilliant
Debra at Whitehaven was brilliant! She was very helpful and friendly. Debra helped to facilitate a speedy completion.
22. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Hi Mackenzie,
Thanks a lot for your 5* review. We're delighted to hear that you found Debra to be friendly and helpful and we'll be sure to pass on your feedback.
Thanks again,
Grisdales
Prompt replies
Debs was a breath of fresh air during a very long drawn out sale. She was always very prompt in following up my queries
18. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thanks for taking a moment to leave us a review, Mr Pullin. Debra is delighted to hear your feedback.
Thanks again for choosing Grisdales and please don't hesitate to get in touch if you need any help in the future.
Grisedales Debra philpot
Found grisdales really friendly, but our review is for Debra philpot who went out of her way to help us, we wouldn't have our house if it wasn't for this lady,. Can't thank her enough.
15. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thank you so much for your wonderful review, Lisa. We're delighted to hear that you found our team friendly and that Debra made such a positive impact during your experience. We’ll be sure to let her know about your kind words. Best wishes in your new home, and please don’t hesitate to reach out if there’s anything else we can help with!
Debra was really helpful & friendly…
Debra was really helpful & friendly when she did a viewing with us. She was also very knowledgeable of the area, which was a bonus. Great experience!
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Hi Jay,
Thank you so much for your review. It's great to hear that Debra made your viewing experience so positive and we'll be sure to pass on your kind comments. If there's anything else we can assist with, please don’t hesitate to get in touch.
Thanks again,
Grisdales
Great Service from the Whitehaven Team.
I have recently had to move at short notice, the Whitehaven Grisdales team as always were super efficient, helpful and caring,
All the Whitehaven team are great but Daria and Beckie who helped me find a lovely new place to rent are worthy of special mention as they guided me to the property most suitable for my needs. Nothing was too much trouble for them and they were always there to answer my many property questions and queries. Daria went out of her way to print off pages and documents of various properties for me; even though she was obviously very busy. The main thing is that I feel like a valued tenant with Grisdales, this is not always the case with some other letting agents. Thank you WH team.
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thank you for your kind words and for taking the time to share your experience with Grisdales.
We're so pleased to hear that Daria and Beckie could help you find a home that’s just right for you. It’s wonderful to see their dedication recognised and we’re glad you feel valued and supported in your search.
Wishing you all the best in your new home, and please don't hesitate to reach out with any future questions.
Had Lesley daily come out and value our…
Had Lesley daily come out and value our property today very professional and really knows her stuff polite and friendly and very informative thanks for your help will definitely be using grisdales in the near future
30. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thank you for your 5-star review, David! We're delighted to hear that you found Lesley’s visit professional and informative. It’s fantastic to know she made a positive impression.
When you’re ready, we look forward to the opportunity to assist you further—we’re here to support you at every step!
The staff at grisdales are absolutely…
The staff at grisdales are absolutely amazing, their communication and service are truly unmatched, and I’m grateful to have received so much support from their sales team, so thank you so much
16. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thank you for your kind words, Jae-Leigh. We’re pleased to hear that you found our communication and service to be of a high standard. It’s great to know that our sales team was able to provide the support you needed. If you ever require further assistance, please feel free to reach out. Thanks again for your feedback.
Great interaction with Debra keeping me…
Great interaction with Debra keeping me updated on progress
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Thank you for your feedback Ian. We're delighted to hear that Debra kept you well-informed and appreciate you taking the time to share your experience. If you need further assistance, please don't hesitate to get in touch.
Grisdales
Unprofessional and slow
Shocking customer service from the Lettings team at Whitehaven. Referred to potential tenants and enquiries as " noise ".Slow to send applications to the landlord. We found out we had been unsuccessful by seeing the homes had been let online. Poor communication on the progression of applications. No empathy and dismissive. Instead of saying there is nothing we could do to improve our application, perhaps seek feedback from the landlords. Feels like applicants are chosen by favouritism. Customers don't want to hear repeatedly "we are busy" as a reason for poor communications.
Updated 27 7 24. The generic , corporate response highlights the inability to accept blame and demonstrate a personable approach to service. Still being dismissive, still blaming being busy from the "noise" and not taking accountability for lack of communication. All of the one star reviews have a similar theme.
25. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Dear Stuart,
Thank you for your feedback. We are sorry to hear about your dissatisfaction with our service.
Grisdales is currently experiencing an unprecedented volume of applications, averaging more than twice the number in the same period last year. Despite such high demand, only one applicant can be selected for each property. We appreciate how frustrating it can be to miss out on a property you were interested in.
We feel it is important to clarify that the final decision on tenant selection rests entirely with the landlords. Our role is to present all applications, and the landlord chooses the tenant based on their personal preferences. There may not be anything you can do to improve your application, as the choice is subjective and not necessarily a reflection of your suitability.
It is disappointing to hear that you felt dismissed during your interactions with us. Our team strives to go above and beyond for our clients, and it is disheartening to know that in your view we did not meet that standard. While we aim to keep all applicants informed, sometimes the volume of applications affects our ability to do so promptly.
We understand you have already spoken with our team by phone, but if you have any further questions or would like to discuss this process again, please don’t hesitate to reach out to us directly.
Kind regards,
Grisdales
cockermouth@grisdales.co.uk / 01900 829977
whitehaven@grisdales.co.uk / 01946 693931
Disappointing Experience with Grisdales Estate Agents
My experience with Grisdales has been nothing short of disappointing. From the moment we moved into the property, we encountered numerous issues, ranging from maintenance problems to unfair treatment as tenants.
Despite our efforts to communicate and address concerns with the agency, we were met with ignorance and resistance. They showed little regard for our well-being and rights as tenants, and instead seemed intent on keeping our deposit at all costs.
The agency's lack of professionalism and empathy has left us feeling frustrated and disillusioned. It's clear that their priorities lie elsewhere, and they have no qualms about taking advantage of vulnerable tenants like ourselves.
I would caution anyone considering renting through Grisdales to proceed with extreme caution. Their actions speak volumes about their ethics and integrity, and I would not recommend them to anyone.
In summary, our experience with Grisdales has been a nightmare, and we are left feeling deeply disappointed and let down. It's a shame that agencies like this continue to operate with impunity, and I hope that our review serves as a warning to others.
Emeka
23. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grisdales Estate Agents
Dear Emeka,
Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience, and we want to address your concerns.
We take our responsibility to maintain our rental properties seriously. Our goal is to ensure that existing occupants enjoy and care for their homes while also maintaining the property for future tenants and protecting our landlord’s investment.
Our repairs reporting system is accessible 24 hours a day and allows tenants to report and track the progress of any issues efficiently. We understand your frustration, but it's important to note that not all reported issues necessarily require the involvement of a qualified tradesperson. In some cases, simple solutions, which were offered by our team, were able to address the concern effectively. However, when repairs were genuinely needed and promptly reported, we feel we responded appropriately, whether by providing remedial advice or organising a qualified tradesperson.
We conduct regular inspections on all our homes to ensure the property is well-maintained, and we promptly communicate any concerns to tenants via inspection reports. These inspections also provide tenants with the opportunity to express any issues they may have. Following these visits, our property inspector offered several recommendations for best practices on ventilation.
We are sorry to hear that you felt unfairly treated and that we were unempathetic. We feel it's important to mention that some issues you experienced were due to user error, and we dispatched a qualified plumber multiple times to support you, although this is not typically expected of a landlord/agent. By extending your vacation date, we aimed to provide you with more time to secure alternative housing, easing the transition process, and reducing any unnecessary stress or pressure.
Regarding the retention of deposits, please be assured that this is only done for legitimate reasons, such as damage beyond fair wear and tear. We understand that this can be frustrating; however, transparency and fairness are fundamental values here at Grisdales, and we are committed to ensuring that all parties are treated equitably in these matters. For any disputes regarding the deposit, we advise utilising the DPS resolution services.
If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us directly.
Thank you once again for bringing your concerns to our attention.
Warm regards,
Grisdales
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