Grays of Westminster Arvostelua 

In these days of many companies giving indifferent service its good to come across a firm who always provide excellent help and professionism in trading with their customers!

I have bought three bodies, four lenses, one flash and several accessories from Grays. They are brilliant. I have had on-line conversations with them about technique. For example, about slide copying. They were happy to try out some ideas for me, rather than selling me something that wouldn't be completely satisfactory. Their staff know the products and all seem to be enthusiastic photographers, so you know that you are talking to people who understand. OK, they may not be the cheapest in the world but I go back to them because of their service and knowledge. It's rare these days.

Excellent service and a pleasure to deal with. The three year extended warranty with the Gold Nikon subscription is well worth considering.

I prefer to collect my purchases of camera equipment, Grays always has my purchase ready for inspection when I arrive, then I can take it away. I can be 100% confident of my purchase.

Exceptional service from Nikon experts. I have bought from Grays for the past 20yrs and every time is truly wonderful. New equipment has been at competitive prices and some recent 2nd hand purchases were bargains. There is no one in the UK you can trust better than Grays for 2nd hand Nikon cameras and lenses and no one as knowledgeable either.

I have been a customer for over 10 years, tge shop is not just a camera shop, its an emporium of the Nikon brand.
I feel valued whenever I enter the shop, even if I do not purchase anything on the day. The professional and knowledgeable staff are always ready to help with advice and demonstration of any product before purchase.

I have used only Nikon photographic equipment for the past 48 years. Grays of Westminster has been my sole supplier of cameras, lenses, and accessories for the last 15 years. Over that time period, they have proven to be the best all-around supplier compared to any I have utilised in Europe and the USA. Their employees are the most knowledgeable, polite, and helpful. Their technical assistance is truly exceptional in its ability to provide the most detailed, rapid, and clear solutions to complex issues. Their pricing structure is competitive. I have no hesitation in recommending their services.

Being a customer at Grays is like being part of a family. The genuinely happy to see you atmosphere pervades the entire experience, every time, without fail. Thank you one and all.

I stay loyal to GoW because they offer the best service, have great part exchange rates and are prompt with communication and order delivery. The team 'know who I am', I don't feel like a faceless customer and their knowledge of Nikon is only second to Nikon themselves.

The person I spoke to was informative and helpful, he answered all of my questions. I traded in 2 cameras and a lens and then bought my second D850 which I love.

Bought a Nikon Zfc from Grays. I’m a beginner photographer and don’t have a clue about all the settings and lenses and they were very helpful and patient with my stupid questions! Will buy from grays again!

Excellent service. Very helpful and fast turnaround.

Gray’s staff are expert, friendly and nothing is too much trouble. I have bought and part exchanged equipment over more than 29 years at Grays. There is a fantastic used section in their basement; it is a museum of Nikon cameras.

Most helpful.I have dealt with Greys a few times, not only did I find them most helpful when i needed information on a product. On articles no longer in production they were able to point me.

Having recent expenditure on my house I was looking for an inexpensive way of purchasing a Nikon Zfc with Kit lenses. The Paypal scheme with 3 interest free payments sounded ideal and so I looked for a 'main dealer' who had it in stock. Grays of Westminster were advertising so I launched Paypal and made the purchase.
I then received a message from Grays saying they were out of stock and would service my order when their stock was renewed. Infuriated I sent a message of complaint to them pointing out that their advert did not state they were out if stock and I could have gone elsewhere for quicker service.
Grays response was to cancel the order and return the initial deposit to Paypal without any reference to me - or warning. I rang their office and spoke to a charming young man called Daniel who asked his Manager why and was informed they had misinterpreted my message and returned the money so I could go elsewhere.
Paypal confirmed this was so but retained my initial deposit of some £400 plus on their account. I then found LCE had the camera in stock so applied there and the deal went through with Paypal using my £400 plus deposit and taking the balance out of my current account! Thank you Grays!
I sent a further message to Grays outlining all this but have received no response and that was two weeks ago. I note looking through the reviews there have been similar complaints about their 'superior attitude', I suppose it's my fault for living in the Provinces?

Great service and equipment, prices low for part exchange but very high retail. High overheads I expect but very professional service. Secondhand same as other cameras shops but pricier, expect a low price if selling.

I've bought Nikon gear from Grays for over thirty years. Exemplary service and great to deal with. I hope that s[ecialist retailers like Grays will continue to serve professionals and enthusiasts alike for many years to come.

I ordered two items and was kept updated via email regarding every stage of my order. Arrived next day to Northern Ireland. Excellent service.

I placed an order on Dec. 17 for one of their books about Gray's. Unfortunately, a strike by Royal Mail employees and a ransomware hack of Royal Mail caused a massive delay in Mail service both locally and internationally. However, through it all I was kept informed and treated most courteously by their sales manager, Mr Rosales. When the first order became untrackable, a second order was shipped. I only received one of the orders on Feb. 1. The fact that I was made to feel like I was being kept in the loop and my order was appreciated meant a lot. Oh, and my book was autographed by Gray Levitt ( co-owner), Gillian , his wife and the author of the book, and Becky and Kon, the two technical mgrs. who host their YouTube and live stream vlogs. Thank you all.

I've spent thousands with Grays. However I have had bad experiences. Two previous ones. Recently I had my third which is the last straw. This shop portrays itself as the premier Nikon dealer above all others. And they charge prices to justify that. But in reality they're no better than other camera dealers. I'll never spend money there again and my recommendation is that you go elsewhere unless you really need a gold plated range finder.