Grabex Windows Ltd Arvostelua 

The entire experience with Grabex was first class from sales through to installation. Their installation team's attention to detail was exemplary and they now have another really happy and satisfied customer.

Our Grabex 4 windows replacement went perfectly yesterday. Amir & Mirek were very friendly and professional. They got straight down to replacing the windows once they arrived. They were extremely hard working and kept at it till they left. There was hardly much noise and no disruption. The windows look great - which is most important thing. They cleared up really well - no mess left. Amir walked us through the new windows and using the keys etc for opening and closing. Mario their manager popped in and gave us some good tips for maintaining/cleaning the windows which we will follow (will also look at the maintenance guide Matt has just sent a link for. I would say we had a 10/10 experience yesterday !

The entire process went smoothly from order to installation of the windows. Patryk, his team, Mario and Piotr were very helpful and respectful all the time. Thank you

I had my windows replaced by Grabex and they were excellent. The fitters Greg and Michael worked quickly, cleaned up afetr them seves, where informative and very helpful. Matt Paxton who embedded the words of his job title "Logistics & Customer Support Manager" especially customer support. He was very helpful, listen and adviced which was the support I needed. Brilliant company and great Value for money.

I want to thank the whole team at Grabex who have been wonderful. I ordered UPVC sash windows and also a aluminium bifold window and also a aluminium door. The products are of very high quality. And the installation happened much sooner than inspected. Patrick was very polite and hard working and Mario the quality manager inspected the installation and made some minor adjustments. The customer service has also been brilliant and Matt kept me updated through the process from placing my order to installation. I am so pleased with my new windows and doors and would be delighted to recommend Grabex. I will definitely use them again in the future if I have any need to.

Standardly, I’d be quite reluctant to put such a high rating for a supplier as I understand that all engagements/ projects come with challenges.
But Grabex has truly been a pleasure to work with, making a very large job that we’ve had a number of issues with previously (companies going bust, suppliers not properly securing the window frames during transit etc) such a seamless and positive experience.
From the initial discussions and showroom viewing with Arkadiusz, who was both informative and very helpful in making final decisions, through to the final fitting with the onsite team of Patryk and John, with Mario as an additional supporting hand.

Matt helped with all logistics in between and offered us earlier delivery dates where possible, some flexibility with payment and was very responsive with any small enquiries that we had. Matt was key in ensuring we stayed appraised if any changes/ updates were necessary which really put our mind as ease.

The onsite team of Patryk and John were professional, very tidy, precise and detail oriented at every step and even offered advice and guidance on other elements of our project. The execution of there work was excellent, resulting in a beautiful finish on the house. Alongside Patryk and John, we had the pleasure of working with Mario, who oversaw the customer interaction onsite and any follow up needed. Mario was very helpful in providing recommendations, fixes where necessary and loading with the factory on a specific item replacement.

Even with such a seamless experience, we did have a couple of small fixes/ replacements needed, and the team was very proactive with getting this done. We had one window lock that came from the factory faulty, and within a matter of 2/3 days, Mario had arranged a replacement and re-fitting to ensure everything was complete for us.

The overall experience was so good that only a week after our windows were fitted and complete, we chose to proceed with Grabex for our roof skylights (when we did have another vendor that was slightly cheaper, but working with Grabex gave us all of the reassurance we needed, so we chose to pay a little more for their expertise) and specifically requested the same team of Patryk, John and Mario to be involved to complete this fitting.

The skylight installation (which happened 3 weeks later) was also a large and complex job and with a lot of muscle strength, the team had this completed in one single day, again, a really great job and a beautiful finish.

Overall, Grabex made this experience incredibly easy after the several challenges we faced, and I would 100% recommend them for future projects, and would definitely work with them again. Thank you to the whole team!

Grabex is an extraordinary company. Very professional and reliable from the very beginning until the very end.
Their customer service and installers are very good.
We are very pleased with our new windows.
I highly recommend them.

Excellent service from start to finish. Matt is especially helpful and an asset to the company.

Excellent experience with Grabex. The whole process from quotation, pricing and fitting was highly professional. They even went the extra mile by refitting shutters for us. The team that installed the windows were great and we’re very happy with the result.

Other family members have used grabex with the same experience.

I highly recommend them.

Great Workers and very tidy. Windows were fitted in two days. Lovey gentlemen who just got on with their job. Left one room cleaner than when they started. One tile was cracked in bathroom and as I had a spare the guy fitted it and you wouldnt know it had been changed. Very impressed with company and very good price.

We used Grabex for all the windows in our full home refurbishment. This included timber sash windows, UPVC sash windows, standard UPVC windows and aluminium sliding doors, hinged doors, skylights and windows.

It was a huge job and – although it is still early days! – I am very pleased with the result. There were a few minor incidents (as is expected), but the Grabex team (led by Patryk and Mario) were responsive and resolved everything in a timely and professional manner.

My overall experience was great, from sales (Marta) to operational support (Matt) and installation. I would certainly recommend, as their product is of high quality and competitively priced.

I had a great experience with Grabex. Krystian offered a comprehensive and competitive quote while taking the time to understand my needs fully. He was always approachable and respectful throughout the process. I would highly recommend them.

Fantastic service from Matt and Mario. Very efficient and communicative. Really appreciate the diligent approach to providing a super service.

After contacting Grabex regarding some replacement sliding doors and a glass roof they sent a sales manager to our house to review the project and provide options and a quotation. He was extremely helpful. We were able to view the products at one of their show rooms. Installation was performed efficiently with a team that worked very hard, were courteous and cleaned up well afterwards. The products they have installed are good quality and exceeded our expectations

All the staff I met - consultant, surveyor and installers - were polite, competent and efficient. There was no hard sell and I was given accurate information. Delivery time was much shorter than some other companies. The product looks well made and installation was fast and as unobtrusive as possible.

Grabex are an absolute pleasure to deal with from start to finish. We have used them for the replacement of all of our upstairs windows, and will be doing the same downstairs and when we eventually do our extension, and we cannot recommend them highly enough.

The product is great, but what really sets them apart is the people and the service that they provide. Every person that we have dealt with has been fantastic, but a special thanks goes to Matt for going above and beyond in ensuring that everything from installation to aftercare runs as quickly and as smoothly as possible, and for making us feel like we are truly valued customers every time we speak.

I haven’t received such a high standard of service in a long time, and can thoroughly recommend Grabex to anyone - you really can’t go wrong!

Great customer support. After contacting Grabex for a potential issue with our windows during the warranty period, they sent an engineer to check within a day. Mario was super kind and went out of his way to help resolving what turned out not to be a problem with the windows in the first place. Great customer support!

Excellent service from start to finish. Very pleased with my new windows. Everything was made so easy and went smoothly. Thank you to everyone involved. 👍👍

This is the third time we have used Grabex windows and the second time they have done the installation. From the survey to fitting the windows the communication is excellent, every person visiting has been fantastic. We just had 8 more windows fitted, the team were efficient, punctual and didn’t leave a mess anywhere. So impressed with this company. They identified a small scratch on the windows, new glass was organised same day and fitted within a week. Really outstanding service

From the start everyone we dealt with was helpful polite and constructive. Our builder had recommended using Grabex after they had been impressed with the quality of their work on a previous site. We were not disappointed! The work has led to our friends asking where we had gotten our new French doors.
From first planning to final fitting, Andy, Matt Greg and Mario were brilliant and the job was so tidy that we had nothing to clean up. These are good guys!