www.gov.uk Arvostelua 527

A bureaucracy so thick asked you for ID when you're applying for an ID card

It was awful. Last time I renewed my driving license online it was easy. This time it had me tearing my hair out. I had to walk away and get help. That didn't mean it was easier. It just meant we went down the rabbit hole together.
Why are we forced to add an overly complicated app. It doesn't add anything positive to the process. Mine kept refusing to accept my address. In the end we input it manually.
Speaking to a family member I learned that it had taken them 2 days to change their address. They got so frustrated with it that they had to walk away.
I presume this is the digital ID that we don't want by the back-door.

I already had a GOV.ONE account, so when it came to renewing my drivers' licence; I didn't anticipate any problems. However, they've since introduced photo-id as part of the sign-in. Well, what an over-complicated way of doing things! I was instructed to download an app on my phone. I don't use apps on my phone, prefering to use my tablet, which has a sensible sized screen and a dedicated keyboard. I started the process on my desktop computer, tried to use another method of validation. I tried my passport - no joy. Then I tried putting in all the details of my drivers' licence - still no joy. I changed to use my tablet. I reluctantly downloaded the app on my tablet. But there was no way I was allowed to take a photo on the tablet, which I've done before on other apps - both documents and an actual photo of me. But, no I was told to use my phone. I don't use my phone in this way. I ended up having to drive 20miles to the nearest participating Post Office. Even then it wasn't simple. I had request a letter, state exactly what document I would present and do it within 16 days! What a ridiculously complicated procedure. Please simplify this photo-id requirement. A tablet can take a photo. Or a camera can take a photo and be loaded on to a desktop for uploading. I'm quite concerned now, as early next year I will need to renew my passport. This will involve uploading a new photo. I hope you simplify this procedure before I have to go through all this again. I spent a very long time trying to sort this out. I appreciate you want to help your customers to help themselves; but please be aware that people have different prefences as to how they use online services. Some prefer to access a website through their browser, rather than using an app. I use very few apps, and any apps I do use aren't on my phone. My phone is a fiddly little device to use for formal applications, and I prefer a proper keyboard.
I am very dischuffed with the software writers for this service. Please simplify the process. I'm not the only one, to struggle to sort this out.

Three times recently I have tried to use the Gov.UK website.

On each occasion, I found a catalogue of faults and, after answering correctly a comprehensive list of personal (and in some cases unnecessary and intrusive) questions, I reached the stage of security questions based on information held by credit reference and other agencies. I had reluctantly provided my mobile telephone number, been sent a code, and gone through two factor identification procedure twice.

I clicked on continue and was immediately rejected. Apparently my name, address, date of birth, driving licence and other details were insufficient to identify me.

In total I wasted in excess of two hours of my time. That is time upon which I place exceptional value, because I am terminally ill.

I have used microprocessors since the 1980s and the internet since its inception in the mid1990s. I calculate that I have visited over a million websites and have interacted with thousands of them. This gov.UK website ranks among the very poorest that I have ever encountered. Schoolchildren can produce better.

To check that the problem did not lie with me, I visited this review site. The reviews are scathing and illuminating. Someone in authority should be obliged to read them.

This is typical government waste at public expense.

The government has such contempt for the public that they believe that it is reasonable to expect, indeed eventually force, citizens to deal with their various departments via this utterly substandard software.

It glitches and takes you for a loop ride leading to nowhere. Just to inform you at the end, after long time spent on this idiotic invention :
"Sorry, there's a problem. Try again later."
Typical, British way of bureaucratic disregard and disrespect.

Useless! I wasted 2 hours and decided to give up. It doesn't work.

Absolutely EPICLY Appauling! Nothing works and when it does, its an infinite, never ending labarynth to navigate. Id rather eat my own leg than deal with anything GOV related.

I was asked by an employer to do a basic DBS check.The process to verify my identity did not work and after nearly three hours of trying I contacted the help line.My identity details are correct and my conclusion is the agency that deals with taking the information doesn’t communicate with the government website. The help line suggests that I verify my identity at the post office.How is it that documents that are produced by the government cannot be verified?Two attempts later trying to produce a verification process that can be used at the post office and a total of £43.00 I got a little bit closer to my aim.I will attempt to verify my identity with the documents the government made (driving licence and passport) at the post office.I think that whoever designed the process of verification of identification on the government site is either incompetent or has a sick sense of humour.No wonder mental illness is on the rise.

Completely useless, took 3 attempts to download, then entered unending cycle of repeated information, facial recognition didn't work and kept saying try again and when I did the same cycle happened, same questions to answer more codes sent but wouldn't work, waste of space until they address major issue, that is it doesn't work

What a complete shambles, One Login is hopeless, helpdesk just say they can't help you. Tempted to never use Gov.uk digital services again.

Not fit for purpose, front end MPs or back end services online such as VAT, HMRC, etc etc. Even trying to find the link can sometimes blow your mind!

I spent 1.hour 40 minutes to sign up with personal details etc and my. bio metric passport to get an app so that I could renew my over 70 driving licence. A pile of rubbish ending up with an error page. Forget it... waste of time and public money. Use the form DVLA have sent and delete my account with HMG.

if i could give it no stars i would , nothing works correctly its impossible to use the system . I was trying to renew a driving licence , i gave up

if i could give zero i would they are totally useless i dont have a passport i am not in debt i only have two credit cards i always pay in fool answered all the questions then they say they dont recognise me what a dreadful state they are in

AI is not for all, the the government needs to Deploy human beings in offices in the community
If there is an interruption to power or technology based systems all is lost

Wasted half an hour submitting every piece of personal information under the sun, to ask why my driving licence couldn't be renewed online when ID was verified. Agent seemed incapable of any kind of intelligent response and just left the chat without even having the manners to say goodbye. The whole experience was highly intrusive and frustrating. Then they have the cheek to tell you to treat their agents politely , when you do so excessively, you still get rudely binned off so maybe they should practice what they preach?

Ordered birth certificate nothing came or arrived and no response to my email in two weeks just ripped off basically

try to verify my ID had the same bank details for 50 years lived in the same house for 40 years but still can not prove i exist. help line no help just goes round in circles i tried to phone but when they could not help they just put the phone down what i liked was the next day i received a satisfaction survey to fill in which i did but i assume because it did not praise them they would not let me send it

MONEY MAKER CON ARTISTES,BOTTOM LINE THEY WANT YOUR CASH FOR SRVICES
NO LONGER LOOKING OUT FOR US,THE ONLY THING GURANTEED FROM THESE PEOPLE ARE BILLS
HAD ENOUGH ,NO ONE IS HAPPY,THEY DONT CARE FOR ALL THE YEARS OF WORKING AND FOR WHAT,YOU TAKE AND ALL WE WANT IS A HAPPY LIFE,AMERICA IS OBSESSED WITH POWER AND UK IS OBSESSED BY MONEY,CON ARTISTS IN SUITS WORKING AGAINST THE PEOPLE
I NOTICED THE WORD ACCOUNTABILTY PUSHD ONTO US AND YET WHEN YOU WANT SOMETHING DONE,ITS EITHER MET WITH SILENCE OR DISREGARDED AND MADE TO THINK BASED ON MY POSTCODE WHO IS DESRVING,.PS THOSE TAX PENSION C RAP IS A LIE .I HAVE HAD A DEATH COMPLETED THE MANY FORMS AND CASH SPENT AND NO FUNDS FROM A DEAD RELATIVE WASNT EVEN MENTIONED AND ONCE I DID 3 YEARS LATER IM STILL GETTING STRUNG ALONG,DISGUSTING,YOU AND ALL LIKE YOU ARE THE PROBLEM